Empower your remote teams with advanced Salesforce telephony for effective, fast, and personalized service delivery from anywhere.
Empower agents to make and receive calls remotely via Salesforce mobile and 360 Textolic, ensuring uninterrupted communication from anywhere.
Use call barging, whispering, and monitoring to coach agents in real time—even from remote locations—to maintain service quality.
Distribute inbound calls evenly across remote agents based on availability or skillset, improving call handling speed and team efficiency.
Enable remote agents to update their availability (Online, Away, Offline) so calls are routed only to available team members, minimizing delays.
Track every inbound/outbound call, missed calls, durations, and outcomes by user, ensuring transparency and accountability across remote teams.
Ensure repeat callers connect with the same agent using Sticky Agent, building trust and seamless support, so remote teams stay unified and professional.
Years of Trust
Integration Hassle
Free Support
Mobile App
Telephony
Data Security
