Bring calling, routing, logging, and reporting into the CRM your agents already use, building a Salesforce call center that connects every interaction to the right record with a full Salesforce call center solution.
Reimagine customer service by improving agent performance, resolving queries faster, and delivering consistent experiences across your contact center team.
360 CTI's salesforce call center solution accelerates query resolution by smart call routing and automated distribution, directing inquiries to the right agents, minimizing wait times, and enhancing efficiency.
Enhance customer interactions with AI-driven insights, enabling agents to provide personalized, relevant, and efficient support, improving satisfaction.
Boost conversions by streamlining outreach and follow-ups with automated calls, ensuring timely, consistent engagement that drives customer action and sales.
Enhance agent productivity with call monitoring, Power Dialer, and Click-to-Dial by coaching agents in real-time and reducing manual dialing efforts.
Build stronger relationships through a Salesforce cloud contact center setup that shows screen popups with customer data and caller history, creating meaningful, tailored interactions
Leverage comprehensive call tracking and AI chat transcripts to make data-driven decisions, improving strategies and optimizing customer interactions.
Years of Trust
Integration Hassle
Free Support
Telephony Solution
Telephony
Data Security
360 CTI brings the core calling features your contact center needs to manage volume, improve response times, and keep every interaction visible in Salesforce.
Handle customer calls and outbound follow-ups directly inside Salesforce with click-to-dial, screen pops, automatic call logging, and connected customer records.
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Route calls to the right agents using IVR, queue rules, availability, customer history, and skill-based distribution to reduce wait times.
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Support agents with AI-powered transcripts, call summaries, sentiment insights, and follow-up assistance so every conversation becomes easier to manage.
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Track agent activity, manage call assignments, prioritize leads or cases, and keep every follow-up connected to the right Salesforce record.
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Monitor live calls, review recordings, support quality checks, and maintain stronger visibility across customer conversations and compliance workflows.
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Let remote and field teams manage business calls from mobile devices while keeping logs, notes, and customer activity synced with Salesforce.
Learn MoreFAQs About Salesforce Contact Center Solution
Practical guides and setup walkthroughs for Salesforce calling teams.
Have questions or want to know more about AI-powered 360 CTI?
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