Strengthen Client Relationships with Salesforce CTI
Enable smarter client conversations and faster resolutions to improve experience, retention, and ongoing engagement.
Trusted by Client-Centric Professional Service Brands
Proven Impact: Better Call Handling, Happier Clients
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Faster Issue Resolution
Smart routing, live call transfers, and call conferencing for collaboration reduce delays in dispute handling and service delivery.
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More Efficient Client Communication
Automated follow-ups, AI-driven transcripts, and seamless call handling cut manual tasks and ensure consistent, timely updates.
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Higher Client Satisfaction
Improved personalization, reduced no-shows, and enhanced service quality lead to stronger client trust and long-term relationships.
Enhance the Client Journey with AI-Driven Salesforce Calling
Streamline client communication—connect efficiently, manage conversations, and support faster responses with AI-driven calling in Salesforce.
Improve Service Calls with AI
Understand client tone and intent with live AI transcripts and sentiment analysis to personalize follow-ups and deliver consistent, trust-building communication. |
Automate Follow-Ups and Updates
Automate follow-up calls, reminders, and status updates to clients, ensuring timely communication, boosting engagement, and reducing manual workload efficiently. |
Connect Quickly to the Right Expert
Use smart Salesforce call routing for professional services to instantly direct clients to the right consultant, advisor, or support agent without transfers or confusion. |
Resolve Client Disputes Faster
Efficiently resolve client disputes by instantly routing calls to the right expert, enabling seamless call transfers and conferencing for real-time collaboration and support. |
Schedule Appointments Seamlessly
Automate appointment booking and confirmations through Salesforce IVR for client appointments—available 24/7, reducing back-and-forth and no-shows. |
Enhance Service Team Efficiency
Record and review calls, and monitor live interactions to uphold service standards and boost team performance with Salesforce Call Monitoring & Recording for more revenue. |
Want to see results
from actual use cases?
Your Trusted Partner for Service Excellence
13+
Years of Trust
Zero
Integration Hassle
100%
Free Support
No Code
Telephony Solution
Salesforce-Native
Telephony
100%
Data Security
Trusted by Service Firms Across Industries
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I've implemented 5 different CTI solutions for consulting clients— this one is by far my favorite.
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This app is a time saver, keeps everything in line with your follow-up needs, and is not over-complicated
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Always quick, & friendly. Ashutosh & Mayank went above & beyond. Thanks
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I have worked with multiple enterprise calling solutions in the past and 360CTI beats them on dependability and provides the best native salesforce solution I have seen in the industry! This is a well developed calling solution that works well across industries and provides enterprise quality at affordable prices! Cant wait to see what's coming next!
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This app has been great for our team. It is easy to implement and navigate and the 360 team is very responsive in setting up and training. Thank you Gourav, Sahil, Anu, Josh, & Rachel.
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Pankaj has been on top of things during the demo, implementation, and testing phases. Any issues we have had were dealt with quickly by top-notch support. Thanks to Kshitij Gajbhiye, Ankita Kanwar, and the others who have helped us along the way.
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Finally a fully native CTI app for Salesforce. Do yourself a favor and trial this app. You will not be disappointed. The time based call routing is awesome -- last communicator, record, owner, simultaneous ring -- it is all there. Price is more than reasonable, but more importantly the functionality is there. Given that this is the one reasonably priced, and more importantly fully functional, I highly recommend this app
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An amazing experience to the customer. Great working with them. Highly recommended to customers looking to add CTI to their Salesforce environment.
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We recently switched from "Ameyo" to "360 CTI" and have found the experience largely positive. The overall support from the team has been good, but the assistance provided by Shivam Sharma and Atul Singh has been excellent. I sincerely value their support and highly recommend them. I hope to receive the same level of support in the future as well.
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In the real estate business, staying in touch with clients quickly and efficiently is crucial. With 360 CTI, we’ve seen improvements in both our client follow-up and customer service processes. The IVR system automatically routes calls to the correct agent, improving our response times. We’ve also used Call Automation to schedule follow-up calls with potential buyers, making the entire process seamless. The result? More engaged clients and faster deal closures, increasing our sales conversions.
