Use centralized call controls, automation, and unified dashboards to reduce manual effort and support efficient Salesforce call center operations.
AI-driven call handling in Salesforce distributes calls evenly to prevent agent overload and maintain consistent service quality across the team.
Monitor live calls to identify gaps, provide instant feedback, and maintain high service standards across all customer interactions for better call outcomes.
AI CTI for call centre operations routes calls to the right team or agent instantly, reducing internal handoffs and accelerating resolution across departments.
Configure IVR and allow customers or internal teams to access routine information (order status, delivery updates, etc.) without agent involvement, reducing workload.
Reduce caller wait times by routing calls based on real-time agent availability status—Online, Away, or Offline—for consistent service delivery.
Ensure consistent operations by auto-forwarding calls across teams or fallback numbers, minimizing missed calls.
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Telephony Solution
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360 CTI brings the core calling features your contact center needs to manage volume, improve response times, and keep every interaction visible in Salesforce.
Handle customer calls and outbound follow-ups directly inside Salesforce with click-to-dial, screen pops, automatic call logging, and connected customer records.
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Route calls to the right agents using IVR, queue rules, availability, customer history, and skill-based distribution to reduce wait times.
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Support agents with AI-powered transcripts, call summaries, sentiment insights, and follow-up assistance so every conversation becomes easier to manage.
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Track agent activity, manage call assignments, prioritize leads or cases, and keep every follow-up connected to the right Salesforce record.
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Monitor live calls, review recordings, support quality checks, and maintain stronger visibility across customer conversations and compliance workflows.
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Let remote and field teams manage business calls from mobile devices while keeping logs, notes, and customer activity synced with Salesforce.
Learn MoreFAQs About Call Center Operations
Practical guides and setup walkthroughs for Salesforce calling teams.
Have questions or want to know more about AI-powered 360 CTI?
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