Transform Salesforce Call Center Operations with AI-Powered CTI

Leverage centralized call controls, automation, and unified dashboards to reduce manual effort and support efficient Salesforce call center operations.

Partnered with the Most Customer-Centric Brands

Transform Call Center Operations with AI CTI

Ensure Balanced Call Loads

Distribute calls evenly among agents to prevent overload, reduce caller wait times, and ensure consistent service quality across the team.

Ensure Quality Conversations

Monitor live calls to identify gaps, provide instant feedback, and maintain high service standards across all customer interactions for better call outcomes.

Resolve Issues
Faster

Streamline operations by routing calls to the right team or agent instantly, reducing internal handoffs and accelerating resolution across departments.

Offer Self-Service for Common Queries

Configure IVR and allow customers or internal teams to access routine information (order status, delivery updates, etc.) without agent involvement, reducing workload.

Connect Callers with Agents Faster

Reduce caller wait times by routing calls based on real-time agent availability status—Online, Away, or Offline—for uninterrupted service delivery.

Deliver Uninterrupted Quality Service

Ensure uninterrupted operations by auto-forwarding calls across teams or fallback numbers, minimizing missed calls, and maintaining consistent service delivery.

AI-led CTI, Built for Operational Success

13+

Years of Trust

Zero

Integration Hassle

100%

Free Support

No Code

Telephony Solution

Salesforce-Native

Telephony

100%

Data Security

Real Stories, Real Results

★ ★ ★ ★ ★

Better than 5 other apps, A GREAT CTI.!

I've implemented 5 different CTI solutions for consulting clients— this one is by far my favorite.

Daniel Howell

Systems Administrator

★ ★ ★ ★ ★

A TIME-SAVING Product and Setup

This app is a time saver, keeps everything in line with your follow-up needs, and is not over-complicated

Mike Adams

Founder and President at Smart Stays Inv Smart Stays Inc

★ ★ ★ ★ ★

Awesome tech support

Always quick, & friendly. Ashutosh & Mayank went above & beyond. Thanks

Gerald Maguire

Sr Mortgage Advisor

★ ★ ★ ★ ★

Dependability and provides the best native salesforce solution

I have worked with multiple enterprise calling solutions in the past and 360CTI beats them on dependability and provides the best native salesforce solution I have seen in the industry! This is a well developed calling solution that works well across industries and provides enterprise quality at affordable prices! Cant wait to see what's coming next!

Rachel Reece

System Administrator

★ ★ ★ ★ ★

It is easy to implement and navigate

This app has been great for our team. It is easy to implement and navigate and the 360 team is very responsive in setting up and training. Thank you Gourav, Sahil, Anu, Josh, & Rachel.

Christina Duncan

Transaction Manager

★ ★ ★ ★ ★

Very quick and accurate when answering a call.

Pankaj has been on top of things during the demo, implementation, and testing phases. Any issues we have had were dealt with quickly by top-notch support. Thanks to Kshitij Gajbhiye, Ankita Kanwar, and the others who have helped us along the way.

Chris Bullion

Engineering Director

★ ★ ★ ★ ★

Fully native CTI app for Salesforce.

Finally a fully native CTI app for Salesforce. Do yourself a favor and trial this app. You will not be disappointed. The time based call routing is awesome -- last communicator, record, owner, simultaneous ring -- it is all there. Price is more than reasonable, but more importantly the functionality is there. Given that this is the one reasonably priced, and more importantly fully functional, I highly recommend this app

Josh Rodgers

COO

★ ★ ★ ★ ★

A wonderful CTI created by the team.

An amazing experience to the customer. Great working with them. Highly recommended to customers looking to add CTI to their Salesforce environment.

Sabbas Pereira

Director

★ ★ ★ ★ ★

Great Solution for Calling.

We recently switched from "Ameyo" to "360 CTI" and have found the experience largely positive. The overall support from the team has been good, but the assistance provided by Shivam Sharma and Atul Singh has been excellent. I sincerely value their support and highly recommend them. I hope to receive the same level of support in the future as well.

Arun Narvekar

Developer

★ ★ ★ ★ ★

360 CTI Simplified Client Follow-Ups and Improved Customer Service!

In the real estate business, staying in touch with clients quickly and efficiently is crucial. With 360 CTI, we’ve seen improvements in both our client follow-up and customer service processes. The IVR system automatically routes calls to the correct agent, improving our response times. We’ve also used Call Automation to schedule follow-up calls with potential buyers, making the entire process seamless. The result? More engaged clients and faster deal closures, increasing our sales conversions.

Anchal Pal

Administrator

FAQs

FAQs About Call Center Operations

Salesforce call center operations centralize calling, agent activity, and customer data in one system. This reduces tool switching, speeds up call handling, and improves agent productivity across teams.

AI-powered call center operations Salesforce automates call logging, routing, and post-call actions. Operations teams spend less time on manual supervision and more time optimizing performance.

AI CTI for call center operations adds intelligence to every call interaction. It enables real-time routing, automatic documentation, and performance insights directly inside Salesforce.

AI-driven call handling Salesforce routes calls based on intent, availability, and skill matching. Customers reach the right agent faster, reducing transfers and repeat calls.

Yes. Automated call center operations Salesforce scale automatically during peak call periods. The system adjusts routing and agent workloads in real time without manual intervention.

Intelligent call center operations Salesforce provide live visibility into call flows and agent performance. Managers can monitor queues, optimize staffing, and improve service levels instantly.

The best Salesforce call operations solutions should be Salesforce-native, AI-enabled, and scalable. Automation, real-time insights, and minimal setup complexity are critical for operational success.

Need more Info ?

Power Operations. Efficient Teams. Effortless Service.

Have questions or want to know more about AI-led 360 CTI?

Contact our Experts

Transform Salesforce Call Center Operations with AI-Powered CTI

Partnered with the Most Customer-Centric Brands