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Blogs – CTI Learning Center

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AI Voice Agent in Salesforce 360 CTI – Your Next Teammate
AI Agents 12 Sep 2025
AI Voice Agent in Salesforce 360 CTI – Your Next Teammate

Think about your last sales call. Perhaps you had been switching CRM tabs, taking notes, and attempting to actually listen…

Marketing Team
Author
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How Smart Calls Turn Leads into Wins
Analytics and Reporting 12 Sep 2025
How Smart Calls Turn Leads into Wins

Great products don’t close deals—great lead management does.  In the current sales environment, leads arrive at high velocity from numerous…

Sonia Gupta
VP - Marketing
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Why your Customer Service Strategy is Incomplete without 360 CTI
Customer Experience 12 Sep 2025
Why your Customer Service Strategy is Incomplete without 360 CTI

Service does not solely mean to answer a call, but rather to answer a call in the right way. In…

Naman Kapoor
Head of Growth
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Close Deals in Half the Time with 360 CTI
AI & Automation 12 Sep 2025
Close Deals in Half the Time with 360 CTI

In the current competitive environment, opportunities are lost not only due to pricing or product, but also due to the…

Anuj Chhabra
Sales Head
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Salesforce Native CTI vs. Third-Party Telephony Solutions
Integration 11 Sep 2025
Salesforce Native CTI vs. Third-Party Telephony Solutions

Customer loyalty is temporary in the modern world where everything is hyper-connected. Any single unappealing conversation, lack of follow-up, or…

Abhishek Thakkar
Author
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Improving the Customer Retention Rate with 360 CTI
Customer Experience 11 Sep 2025
Improving the Customer Retention Rate with 360 CTI

Customer loyalty is temporary in the modern world where everything is hyper-connected. Any single unappealing conversation, lack of follow-up, or…

Brian Smith
VP- Sales & Marketing
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