The Most Trusted CTI Software for High-Volume Calling Teams
Salesforce Telephony Integration for AI-Powered Calling
Faster conversations through Salesforce telephony integration and real-time CRM updates inside Salesforce. It connects calling activity directly with leads, contacts, and accounts.
Native
Integration
360 CTI works directly inside your CRM and Salesforce CTI Integration keeps calling activity tied to pipeline and service workflows.
Smarter
Calling
Leverage AI-led automation and click-to-dial to slash call time to improve consistency across Salesforce workflows.
Live
Analytics
Track team performance, call quality, and customer engagement—all in real time within your CRM.
Data
Security
100% secure. Your call logs, recordings, and customer data stay protected with robust compliance protocols.
AI-Led 360 CTI—A Practical Salesforce Calling Layer
A Salesforce CTI Solution that improves call handling speed, helps agents manage conversations inside Salesforce, and keeps every interaction linked to CRM records. Computer Telephony Integration Salesforce connects voice activity directly to leads, contacts, and cases.
A Sales-Centric CTI with Powerful Capabilities
AI-powered Call Transcript
Auto-Transcribe Calls,Improve Call Handling
Auto-generate call transcripts and sentiment insights to improve coaching & follow ups with CTI Integration with Salesforce.
Click-to-Dial
Dial in One Click, Save TimeDial prospects instantly with a single click & reduce errors. Salesforce Phone Integration removes manual number entry.
Power Dialer
Automate Dialling,Maximize Productivity
Automate outbound calling sequences with controlled dialing flow for faster outreach. Built for CTI for Salesforce sales teams managing high call volume.
Multilevel IVR
Offer 'Self-help',Improve Efficiency
Route calls efficiently with a customizable multilevel IVR, enhancing customer experience and reducing wait times.
24
x 74.9
+14
+6
+Hear from our 360 CTI Users
Be Omnipresent on 11 Channels
Maximize Your Customer Outreach and Elevate Customer Service
Messenger
Phone
Voicemailtext
KakoTalk
Line
MMS
SMS
Viber
Built on Salesforce CTI and real-time Salesforce telephony integration insights
Proven Results From Salesforce Teams
-
01
29% ROI Boost
AI and call monitoring help you auto-transcribe conversations, understand sentiment, improve call handling.
-
02
↑ 43% Call Closure Rate
Intelligent routing and live coaching improve resolution speed. Powered by CTI for Salesforce workflows using real-time context.
-
03
↑ 67% More Revenue
Consistent outreach and faster follow-ups increase conversion volume.
-
04
37% Faster Sales Closures
Sticky Agent, Power Dialer, and follow-ups reduce drop-offs and speed cycles. Built on Salesforce CTI Integration tied to opportunities.
To get any furthur information or any question.
Our Support TeamFrequently Asked Questions about Salesforce CTI
360 CTI reduces setup time with pre-configured workflows inside Salesforce, allowing admins to connect calling and start operations without long deployment cycles. Unlike many Salesforce CTI software options that require developer involvement or custom API mapping, this Salesforce CTI solution activates inside Salesforce Lightning with no code and no hardware. Most teams complete initial setup and begin live calling on the same day.
360 CTI combines calling, logging, and reporting inside Salesforce, so teams manage all conversations without switching tools or losing context. As a purpose-built CTI for Salesforce, it includes auto dialer, power dialer, click to dial, call recording, and real-time transcription — all running natively inside the CRM. As call volume grows, teams scale within the same Salesforce environment without adding external platforms.
It connects calls directly to CRM records, enabling agents to view customer data, log outcomes, and respond faster during live conversations. This Salesforce telephony integration ensures every inbound call triggers a screen pop with the contact's full Salesforce record before the agent picks up, removing the need to search manually. Salesforce CTI integration also handles automatic call logging after each conversation, eliminating post-call admin work entirely.
Teams typically see higher call coverage, better conversion rates, and improved tracking accuracy due to automated call capture and reporting. Salesforce phone integration through 360 CTI removes the gap between calls happening and data appearing in the CRM — every call, outcome, and note syncs immediately. Managers gain accurate call data inside Salesforce reports without chasing reps for updates.
Yes. 360 CTI supports power dialing, bulk calling, and automated call logging to handle large-scale outbound operations inside Salesforce. As a computer telephony integration Salesforce teams rely on for volume, it provides power dialer, auto dialer, and voice broadcast — all controllable from inside the CRM. Teams managing thousands of outbound calls per day run everything from a single Salesforce-native interface without external tools.
360 CTI requires Salesforce Lightning and a cloud telephony setup. No hardware is required for deployment or daily use. The application installs directly from Salesforce AppExchange and runs inside the browser-based Salesforce environment, making it accessible from any device with an internet connection.
360 CTI adds AI transcripts, intelligent routing, real-time analytics, and outbound automation on top of native Salesforce calling, giving teams greater control and visibility. Salesforce's built-in calling handles basic click-to-dial and logging, but does not include power dialing, IVR, call monitoring, sentiment analysis, or voice broadcast. 360 CTI covers all of these within the same Salesforce interface.
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