#1 CTI Software

Call Smarter, Convert Faster with Salesforce CTI

#1 AI-Powered Salesforce Telephony Solution

The Most Trusted CTI Software for High-Volume Calling Teams

Salesforce Telephony Integration for AI-Powered Calling

Faster conversations through Salesforce telephony integration and real-time CRM updates inside Salesforce. It connects calling activity directly with leads, contacts, and accounts.

Native
Integration

360 CTI works directly inside your CRM and Salesforce CTI Integration keeps calling activity tied to pipeline and service workflows.

Smarter
Calling

Leverage AI-led automation and click-to-dial to slash call time to improve consistency across Salesforce workflows.

Live
Analytics

Track team performance, call quality, and customer engagement—all in real time within your CRM.

Data
Security

100% secure. Your call logs, recordings, and customer data stay protected with robust compliance protocols.

AI-Led 360 CTI—A Practical Salesforce Calling Layer

A Salesforce CTI Solution that improves call handling speed, helps agents manage conversations inside Salesforce, and keeps every interaction linked to CRM records. Computer Telephony Integration Salesforce connects voice activity directly to leads, contacts, and cases.

A Sales-Centric CTI with Powerful Capabilities

AI-powered Call Transcript

Auto-Transcribe Calls,
Improve Call Handling

Auto-generate call transcripts and sentiment insights to improve coaching & follow ups with CTI Integration with Salesforce.

Click-to-Dial

Dial in One Click, Save Time

Dial prospects instantly with a single click & reduce errors. Salesforce Phone Integration removes manual number entry.

Power Dialer

Automate Dialling,
Maximize Productivity

Automate outbound calling sequences with controlled dialing flow for faster outreach. Built for CTI for Salesforce sales teams managing high call volume.

Multilevel IVR

Offer 'Self-help',
Improve Efficiency

Route calls efficiently with a customizable multilevel IVR, enhancing customer experience and reducing wait times.

24

x 7

Technical Support

4.9

AppExchange Rating

14

Years of Service

6

Industries

Hear from our 360 CTI Users

★ ★ ★ ★ ★

Better than 5 other apps, A GREAT CTI.!

I've implemented 5 different CTI solutions for consulting clients— this one is by far my favorite.

Daniel Howell

Systems Administrator

★ ★ ★ ★ ★

A TIME-SAVING Product and Setup

This app is a time saver, keeps everything in line with your follow-up needs, and is not over-complicated

Mike Adams

Founder and President at Smart Stays Inv Smart Stays Inc

★ ★ ★ ★ ★

Awesome tech support

Always quick, & friendly. Ashutosh & Mayank went above & beyond. Thanks

Gerald Maguire

Sr Mortgage Advisor

★ ★ ★ ★ ★

Dependability and provides the best native salesforce solution

I have worked with multiple enterprise calling solutions in the past and 360CTI beats them on dependability and provides the best native salesforce solution I have seen in the industry! This is a well developed calling solution that works well across industries and provides enterprise quality at affordable prices! Cant wait to see what's coming next!

Rachel Reece

System Administrator

★ ★ ★ ★ ★

It is easy to implement and navigate

This app has been great for our team. It is easy to implement and navigate and the 360 team is very responsive in setting up and training. Thank you Gourav, Sahil, Anu, Josh, & Rachel.

Christina Duncan

Transaction Manager

★ ★ ★ ★ ★

Very quick and accurate when answering a call.

Pankaj has been on top of things during the demo, implementation, and testing phases. Any issues we have had were dealt with quickly by top-notch support. Thanks to Kshitij Gajbhiye, Ankita Kanwar, and the others who have helped us along the way.

Chris Bullion

Engineering Director

★ ★ ★ ★ ★

Fully native CTI app for Salesforce.

Finally a fully native CTI app for Salesforce. Do yourself a favor and trial this app. You will not be disappointed. The time based call routing is awesome -- last communicator, record, owner, simultaneous ring -- it is all there. Price is more than reasonable, but more importantly the functionality is there. Given that this is the one reasonably priced, and more importantly fully functional, I highly recommend this app

Josh Rodgers

COO

★ ★ ★ ★ ★

A wonderful CTI created by the team.

An amazing experience to the customer. Great working with them. Highly recommended to customers looking to add CTI to their Salesforce environment.

Sabbas Pereira

Director

★ ★ ★ ★ ★

Great Solution for Calling.

We recently switched from "Ameyo" to "360 CTI" and have found the experience largely positive. The overall support from the team has been good, but the assistance provided by Shivam Sharma and Atul Singh has been excellent. I sincerely value their support and highly recommend them. I hope to receive the same level of support in the future as well.

Arun Narvekar

Developer

★ ★ ★ ★ ★

360 CTI Simplified Client Follow-Ups and Improved Customer Service!

In the real estate business, staying in touch with clients quickly and efficiently is crucial. With 360 CTI, we’ve seen improvements in both our client follow-up and customer service processes. The IVR system automatically routes calls to the correct agent, improving our response times. We’ve also used Call Automation to schedule follow-up calls with potential buyers, making the entire process seamless. The result? More engaged clients and faster deal closures, increasing our sales conversions.

Anchal Pal

Administrator

Be Omnipresent on 11 Channels

Maximize Your Customer Outreach and Elevate Customer Service

Messenger

Phone

Voicemailtext

KakoTalk

Line

Instagram

MMS

SMS

Viber

WeChat

View All Integrations

Built on Salesforce CTI and real-time telephony integration insights

100%

Proven Results From Salesforce Teams

01

29% ROI Boost

AI and call monitoring help you auto-transcribe conversations, understand sentiment, improve call handling.
02

↑ 43% Call Closure Rate

Intelligent routing and live coaching improve resolution speed. Powered by CTI for Salesforce workflows using real-time context.
03

↑ 67% More Revenue

Consistent outreach and faster follow-ups increase conversion volume.
04

37% Faster Sales Closures

Sticky Agent, Power Dialer, and follow-ups reduce drop-offs and speed cycles. Built on Salesforce CTI Integration tied to opportunities.

To get any furthur information or any question.

Our Support Team

Transform Every Call into a Conversion

FAQs

Frequently Asked Questions about Salesforce CTI

360 CTI reduces setup time with pre-configured workflows inside Salesforce, allowing admins to connect calling and start operations without long deployment cycles. Unlike many Salesforce CTI software options that require developer involvement or custom API mapping, this Salesforce CTI solution activates inside Salesforce Lightning with no code and no hardware. Most teams complete initial setup and begin live calling on the same day.

360 CTI combines calling, logging, and reporting inside Salesforce, so teams manage all conversations without switching tools or losing context. As a purpose-built CTI for Salesforce, it includes auto dialer, power dialer, click to dial, call recording, and real-time transcription — all running natively inside the CRM. As call volume grows, teams scale within the same Salesforce environment without adding external platforms.

It connects calls directly to CRM records, enabling agents to view customer data, log outcomes, and respond faster during live conversations. This Salesforce telephony integration ensures every inbound call triggers a screen pop with the contact's full Salesforce record before the agent picks up, removing the need to search manually. Salesforce CTI integration also handles automatic call logging after each conversation, eliminating post-call admin work entirely.

Teams typically see higher call coverage, better conversion rates, and improved tracking accuracy due to automated call capture and reporting. Salesforce phone integration through 360 CTI removes the gap between calls happening and data appearing in the CRM — every call, outcome, and note syncs immediately. Managers gain accurate call data inside Salesforce reports without chasing reps for updates.

Yes. 360 CTI supports power dialing, bulk calling, and automated call logging to handle large-scale outbound operations inside Salesforce. As a computer telephony integration Salesforce teams rely on for volume, it provides power dialer, auto dialer, and voice broadcast — all controllable from inside the CRM. Teams managing thousands of outbound calls per day run everything from a single Salesforce-native interface without external tools.

360 CTI requires Salesforce Lightning and a cloud telephony setup. No hardware is required for deployment or daily use. The application installs directly from Salesforce AppExchange and runs inside the browser-based Salesforce environment, making it accessible from any device with an internet connection.

360 CTI adds AI transcripts, intelligent routing, real-time analytics, and outbound automation on top of native Salesforce calling, giving teams greater control and visibility. Salesforce's built-in calling handles basic click-to-dial and logging, but does not include power dialing, IVR, call monitoring, sentiment analysis, or voice broadcast. 360 CTI covers all of these within the same Salesforce interface.

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Turn Every Conversation into a Better Outcome

Have questions about 360 CTI?

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Call Smarter, Convert Faster with Salesforce CTI

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The Most Trusted CTI Software for High-Volume Calling Teams

Salesforce Telephony Integration for AI-Powered Calling

Native Integration

Smarter Calling

Live Analytics

Data Security

AI-Led 360 CTI—A Practical Salesforce Calling Layer

A Sales-Centric CTI with Powerful Capabilities

AI-powered Call Transcript

Click-to-Dial

Power Dialer

Multilevel IVR

24

4.9

14

6

Hear from our 360 CTI Users

Daniel Howell

Mike Adams

Gerald Maguire

Rachel Reece

Christina Duncan

Chris Bullion

Josh Rodgers

Sabbas Pereira

Arun Narvekar

Anchal Pal

Be Omnipresent on 11 Channels

Messenger

Phone

Voicemailtext

KakoTalk

Line

WhatsApp

Instagram

MMS

SMS

Viber

WeChat

Built on Salesforce CTI and real-time telephony integration insights

29% ROI Boost

↑ 43% Call Closure Rate

↑ 67% More Revenue

37% Faster Sales Closures

Transform Every Call into a Conversion

FAQs

How does 360 CTI differ from other Salesforce CTI software in setup and onboarding time?

What makes 360 CTI one of the best Salesforce CTI software options for growing sales teams?

How does 360 CTI's Salesforce telephony integration improve call-handling efficiency?

What ROI can teams expect from a Salesforce CTI integration solution like 360 CTI?

Can 360 CTI support high-volume outbound calling for large sales teams?

What are the system requirements for Salesforce telephony integration with 360 CTI?

How does 360 CTI compare to Salesforce's native calling features?

Turn Every Conversation into a Better Outcome

Native
Integration

Smarter
Calling

Live
Analytics

Data
Security