Autonomous
AI Voice Agent
Makes and answers calls autonomously, and captures every outcome in Salesforce.
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Agentforce Compatible · Salesforce Native
AI-Powered Salesforce CTI That Qualifies, Resolves, and Coaches
An end-to-end telephony solution that improves call handling, qualifies leads, books appointments, answers routine questions, and converts prospects into customers.
4.86 / 5on AppExchange
SalesforceSummit Partner
14+Years
The Most Trusted CTI Software for High-Volume Calling Teams
99.99%Uptime SLA
60%Reduction in Handle Time
75%AI-Resolved Queries
37%Faster Sales Closures
Product Demo
See 360 CTI Running Inside Salesforce
A quick look at how 360 CTI routes calls, supports reps, and logs every interaction back to Salesforce.
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Built on the platform
Native to Salesforce, Not Connected to It
Every competitor runs their phone system outside Salesforce and syncs data back through an API. 360 CTI runs inside your org, sharing objects, logic, security, and identity natively.
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Salesforce-Native Calling
Agents call from Salesforce with customer records, activities, and workflows already connected. No switching systems or manually rebuilding call context.
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Context-Aware AI
AI Calling Agents use relevant Salesforce data to qualify leads, answer routine questions, book appointments, and route conversations with greater context.
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Voice and Messaging Workflows
Continue customer conversations across voice, SMS, and WhatsApp while keeping engagement connected to the appropriate Salesforce record.
Capabilities
Every Calling Capability to Call, Connect, and Convert
From intelligent call routing to automatic logging and compliance, 360 CTI gives your team every tool to manage inbound and outbound calls without leaving Salesforce.
Call Productivity
Connect With More Customers, Faster
- Manage inbound and outbound calls directly inside Salesforce.
- Use the Power Dialer to move through Salesforce lead lists faster.
- Give agents instant customer context with automatic screen pops.
Call Distribution
Send Every Call to the Right Agent
- Route calls based on skills, availability, teams, or business rules.
- Distribute inbound calls evenly to reduce wait times and missed opportunities.
- Manage agents and leads from one centralized Salesforce workspace.
Quality and Compliance
Improve Every Call While Staying Compliant
- Listen, whisper, or barge into live calls for real-time coaching.
- Record and link calls to the correct Salesforce records for audits.
- Protect sensitive information with number masking and DND management.
AI Calling Agents
AI Agents That Work While Your Team Focuses on Closing
Automate routine calls, guide reps during live conversations, and communicate across 50+ languages, all connected to Salesforce.
Real time
AI Call Coaching
Listens to calls in real time and gives reps the intelligence to respond better before the conversation goes off track.
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50+ languages
AI Call Translation
Translates conversations across 50+ languages while agents and customers continue speaking naturally.
Learn more →Built for Industries Where Every Call Matters
Every industry has different compliance needs, different buyer journeys, and different definitions of a successful call. 360 CTI adapts to all of them.
Customer Stories
What Our Clients Have to Say
Reviews from verified customers on the Salesforce AppExchange.
★★★★★
Fully native CTI app for Salesforce.
Finally a fully native CTI app for Salesforce. The time based call routing is awesome — last communicator, record, owner, simultaneous ring. Price is more than reasonable, but more importantly the functionality is there.
JRJosh RodgersCOO
★★★★★
Dependability and the best native Salesforce solution
I have worked with multiple enterprise calling solutions in the past and 360 CTI beats them on dependability. This is a well developed calling solution that works across industries and provides enterprise quality at affordable prices.
RRRachel ReeceSystem Administrator
★★★★★
Better than 5 other apps, a great CTI
I have implemented 5 different CTI solutions for consulting clients — this one is by far my favorite.
DHDaniel HowellSystems Administrator
★★★★★
It is easy to implement and navigate
This app has been great for our team. It is easy to implement and navigate, and the 360 team is very responsive in setting up and training.
CDChristina DuncanTransaction Manager
★★★★★
A time-saving product and setup
This app is a time saver, keeps everything in line with your follow-up needs, and is not over-complicated.
MAMike AdamsFounder and President, Smart Stays Inc
★★★★★
Very quick and accurate when answering a call
Pankaj has been on top of things during the demo, implementation, and testing phases. Any issues we had were dealt with quickly by top-notch support.
CBChris BullionEngineering Director
Ready to Put AI Behind Every Salesforce Call?
Automate routine conversations, support agents in real time, and keep every outcome connected to Salesforce.
Frequently Asked Questions
What is CTI for Salesforce?
CTI for Salesforce connects phone calls with CRM records and workflows. 360 CTI helps teams make, receive, route, record, and track calls while keeping every interaction connected to the appropriate Salesforce record.
How does the Salesforce CTI integration work?
The Salesforce CTI integration connects calling activity with Leads, Contacts, Accounts, Opportunities, and Cases. It can display the matching record, capture call details, and save outcomes in Salesforce.
What can the 360 CTI Salesforce dialer do?
The Salesforce dialer supports click-to-dial, power dialing, inbound calling, screen pops, call recording, automatic call logging, dispositions, notes, and follow-up workflows.
Can AI Calling Agents work with Salesforce telephony?
Yes. AI Calling Agents can make and answer calls, qualify leads, book appointments, respond to routine questions, and transfer complex conversations to human agents with context.
Is 360 CTI the right Salesforce CTI solution for my team?
360 CTI is suitable for sales, service, and contact center teams that need inbound and outbound calling, AI automation, intelligent routing, call monitoring, and Salesforce-connected reporting in one system.
Why do teams consider 360 CTI the best CTI for Salesforce?
The best CTI for Salesforce should match your workflows, call volume, security requirements, countries, and budget. Teams choose 360 CTI for its AI Calling Agents, complete dialing capabilities, flexible routing, automatic call capture, and accessible starting price.
Salesforce CTI Insights & Calling Guides
Stay ahead with the latest guides, setup walkthroughs, and calling strategies, written for Salesforce admins and sales teams managing CTI inside Salesforce.
Blog
Sep 16, 2026
How Salesforce Contact Centers Manage Inbound Call Overflow Without Losing Calls
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Case Study
