Our Customers

AIVA’s Core Features for Salesforce AI Call Transcription

AIVA delivers real-time guidance, sentiment signals, and instant CRM-ready capture with Salesforce speech-to-text AI built for fast-moving sales teams.

Real-Time Call Transcription

Instant voice-to-text conversion for a complete record of every sales conversation with Salesforce AI Call Transcription.

Live Sentiment Indicators

Get real-time sentiment cues that show tone and emotion so agents can adapt instantly.

AI-Driven Call Coaching

Live AI prompts that help agents handle objections, stay on script, and guide the next step with Salesforce AI sales coaching.

Auto-Tagging and Data Capture

Populates the right CRM fields automatically with key call points and outcomes.

Instant Call Summaries

Get Salesforce AI call summaries, action items, and next steps immediately after the call.

Live Insight Feed

Streams transcripts, signals, and Salesforce CTI call analytics to the agent desktop for faster decisions mid-call.

Drive every call toward conversion with sentiment insights & Salesforce AI sales coaching?

Why Choose AIVA Agent as Your Real-Time Call Transcription Software

step-01:

Live Emojis

Real-time sentiment cues help reps adjust instantly and keep calls on track.

Step-02:

Guaranteed Data Accuracy

Captures critical details reliably so CRM logs stay complete and trustworthy.

Step-03:

Automated Knowledge Reflection

Keeps Salesforce call coaching aligned with the latest scripts, pricing, and product updates automatically.

Proven Impact: Faster Global Service, Fewer Repeats, Better Clarity

45%

Reduction in New Agent Training Time

3X

Faster Sales Conversion Velocity

6.5 Hours

Saved Per Agent Per Week on Admin

37%

Reduction in Average Call Handling Time

$2500+

Estimated Annual Cost Savings Per Agent

Instant CRM

Logging with Zero Manual Entry

Hear What Our Customers Say

★ ★ ★ ★ ★

Better than 5 other apps, A GREAT CTI.!

I've implemented 5 different CTI solutions for consulting clients— this one is by far my favorite.

Daniel Howell

Systems Administrator

★ ★ ★ ★ ★

A TIME-SAVING Product and Setup

This app is a time saver, keeps everything in line with your follow-up needs, and is not over-complicated

Mike Adams

Founder and President at Smart Stays Inv Smart Stays Inc

★ ★ ★ ★ ★

Awesome tech support

Always quick, & friendly. Ashutosh & Mayank went above & beyond. Thanks

Gerald Maguire

Sr Mortgage Advisor

★ ★ ★ ★ ★

Dependability and provides the best native salesforce solution

I have worked with multiple enterprise calling solutions in the past and 360CTI beats them on dependability and provides the best native salesforce solution I have seen in the industry! This is a well developed calling solution that works well across industries and provides enterprise quality at affordable prices! Cant wait to see what's coming next!

Rachel Reece

System Administrator

★ ★ ★ ★ ★

It is easy to implement and navigate

This app has been great for our team. It is easy to implement and navigate and the 360 team is very responsive in setting up and training. Thank you Gourav, Sahil, Anu, Josh, & Rachel.

Christina Duncan

Transaction Manager

★ ★ ★ ★ ★

Very quick and accurate when answering a call.

Pankaj has been on top of things during the demo, implementation, and testing phases. Any issues we have had were dealt with quickly by top-notch support. Thanks to Kshitij Gajbhiye, Ankita Kanwar, and the others who have helped us along the way.

Chris Bullion

Engineering Director

★ ★ ★ ★ ★

Fully native CTI app for Salesforce.

Finally a fully native CTI app for Salesforce. Do yourself a favor and trial this app. You will not be disappointed. The time based call routing is awesome -- last communicator, record, owner, simultaneous ring -- it is all there. Price is more than reasonable, but more importantly the functionality is there. Given that this is the one reasonably priced, and more importantly fully functional, I highly recommend this app

Josh Rodgers

COO

★ ★ ★ ★ ★

A wonderful CTI created by the team.

An amazing experience to the customer. Great working with them. Highly recommended to customers looking to add CTI to their Salesforce environment.

Sabbas Pereira

Director

★ ★ ★ ★ ★

Great Solution for Calling.

We recently switched from "Ameyo" to "360 CTI" and have found the experience largely positive. The overall support from the team has been good, but the assistance provided by Shivam Sharma and Atul Singh has been excellent. I sincerely value their support and highly recommend them. I hope to receive the same level of support in the future as well.

Arun Narvekar

Developer

★ ★ ★ ★ ★

360 CTI Simplified Client Follow-Ups and Improved Customer Service!

In the real estate business, staying in touch with clients quickly and efficiently is crucial. With 360 CTI, we’ve seen improvements in both our client follow-up and customer service processes. The IVR system automatically routes calls to the correct agent, improving our response times. We’ve also used Call Automation to schedule follow-up calls with potential buyers, making the entire process seamless. The result? More engaged clients and faster deal closures, increasing our sales conversions.

Anchal Pal

Administrator

FAQs

FAQs About AI Call Coaching and Transcription

AIVA is a real-time call transcription and coaching agent that captures live transcripts, detects sentiment, surfaces AI prompts mid-call, and auto-logs key details into Salesforce with no manual entry. It supports Salesforce AI Call Transcription by turning voice into structured, searchable CRM data the moment a call ends — not hours later when memory has faded. Managers get an accurate record of what was said, and reps skip the post-call admin entirely.

AIVA helps reps handle objections in the moment with live prompts that surface the right response based on what the customer just said. Buying signals are captured accurately because the transcript runs in real time, not reconstructed from memory after the call. With Salesforce AI Sales Coaching built into the workflow, reps get contextual support during the conversation rather than in a debrief the next day.

Yes. AIVA auto-tags conversation details and updates the right CRM fields automatically, so reps finish a call and move directly to the next one without stopping to fill in notes, dispositions, or activity logs. Records stay complete and consistent regardless of how many calls a rep handles in a day. Managers reviewing performance or building forecasts work from clean data rather than chasing reps to update incomplete records.

Yes. AIVA surfaces call quality signals, recurring objection patterns, and sentiment trends so managers can coach based on actual conversations rather than self-reported summaries. Salesforce CTI Call Analytics built into AIVA makes it easy to filter by agent, date range, or sentiment flag to find conversations worth reviewing. Coaching sessions become specific — a manager pulls the exact moment where a rep struggled and uses it as a teaching example rather than speaking in generalities.

AIVA runs directly inside the 360 CTI calling workflow, so it activates on every call without requiring a separate login or application. Real-time transcription, live sentiment cues, and instant call summaries are all generated within the same interface reps use to dial. It combines Salesforce speech-to-text AI, AI call coaching Salesforce teams rely on, and CRM data capture in one continuous flow — so nothing needs to be triggered manually between steps.

No. AIVA layers onto the existing 360 CTI workflow without disrupting how calls are currently handled. Teams start capturing transcripts, Salesforce call coaching prompts, Salesforce AI Call Summaries, and CRM-ready logs from the first call after activation. There is no migration of existing data, no change to call routing, and no retraining required for reps — the new capability appears inside the tool they already use every day.

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Salesforce AI Call Transcription:
Live Sentiment, Summaries, and Coaching

Our Customers