Deliver Seamless Customer Support with AI-Led Salesforce CTI
Enable agents to manage calls seamlessly anytime, anywhere with 360 Textolic, a mobile app for AI-led 360 CTI, ensuring uninterrupted connectivity.
Chosen by Forward-Thinking Contact Centers
Elevate Your Contact Center with 360 CTI
Reimagine customer service– boost agent performance, resolve queries faster, and strengthen customer loyalty—at every step
Resolve Queries
Faster
360 CTI accelerates query resolution by smart call routing and automated distribution, directing inquiries to the right agents, minimizing wait times, and enhancing efficiency.
Get AI-Driven
Insights
Enhance customer interactions by leveraging AI-driven insights, enabling agents to provide personalized, relevant, and efficient support, improving satisfaction.
Drive Higher
Conversions
Boost conversions by streamlining outreach and follow-ups with automated calls, ensuring timely, consistent engagement that drives customer action and sales.
Improve Agent Productivity & Performance
Enhance agent productivity with call monitoring, Power Dialer, and Click-to-Dial by coaching agents in real-time and reducing manual dialing efforts.
Build Stronger
Relationships
Build stronger relationships by enabling personalized conversations with screen popups for customer data and caller history, creating meaningful, tailored customer interactions.
Make Data-driven
Decisions
Leverage comprehensive call tracking and AI chat transcripts to make data-driven decisions, improving strategies and optimizing customer interactions.
AI-led 360 CTI, Built to Deliver Results
13+
Years of Trust
Zero
Integration Hassle
100%
Free Support
No Code
Telephony Solution
Salesforce-Native
Telephony
100%
Data Security
Hear What Our Customers Say
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I've implemented 5 different CTI solutions for consulting clients— this one is by far my favorite.
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This app is a time saver, keeps everything in line with your follow-up needs, and is not over-complicated
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Always quick, & friendly. Ashutosh & Mayank went above & beyond. Thanks
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I have worked with multiple enterprise calling solutions in the past and 360CTI beats them on dependability and provides the best native salesforce solution I have seen in the industry! This is a well developed calling solution that works well across industries and provides enterprise quality at affordable prices! Cant wait to see what's coming next!
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This app has been great for our team. It is easy to implement and navigate and the 360 team is very responsive in setting up and training. Thank you Gourav, Sahil, Anu, Josh, & Rachel.
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Pankaj has been on top of things during the demo, implementation, and testing phases. Any issues we have had were dealt with quickly by top-notch support. Thanks to Kshitij Gajbhiye, Ankita Kanwar, and the others who have helped us along the way.
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Finally a fully native CTI app for Salesforce. Do yourself a favor and trial this app. You will not be disappointed. The time based call routing is awesome -- last communicator, record, owner, simultaneous ring -- it is all there. Price is more than reasonable, but more importantly the functionality is there. Given that this is the one reasonably priced, and more importantly fully functional, I highly recommend this app
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An amazing experience to the customer. Great working with them. Highly recommended to customers looking to add CTI to their Salesforce environment.
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We recently switched from "Ameyo" to "360 CTI" and have found the experience largely positive. The overall support from the team has been good, but the assistance provided by Shivam Sharma and Atul Singh has been excellent. I sincerely value their support and highly recommend them. I hope to receive the same level of support in the future as well.
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In the real estate business, staying in touch with clients quickly and efficiently is crucial. With 360 CTI, we’ve seen improvements in both our client follow-up and customer service processes. The IVR system automatically routes calls to the correct agent, improving our response times. We’ve also used Call Automation to schedule follow-up calls with potential buyers, making the entire process seamless. The result? More engaged clients and faster deal closures, increasing our sales conversions.