Secure Calls and Boost Agent Performance
Provide real-time agent support, safeguard sensitive data, and ensure secure, efficient call operations with call monitoring and data protection.
Trusted by the Best Worldwide
Call Monitoring & Compliance for Impact
Salesforce Call
Barging
Join ongoing live calls to assist or intervene when needed, helping agents in real-time to improve customer experiences and outcomes.
Salesforce Call
Monitoring
Listen to live calls silently to evaluate agent performance, ensure quality, and provide coaching insights without disrupting conversations.
Salesforce Call
Whispering
Privately guide agents during live calls without the customer hearing, improving support, training, and call success in real time.
Salesforce Number Masking
Protect customer privacy by concealing real numbers, ensuring secure interactions while providing alternative data for demos, training, and compliance.
Want to upgrade
calls with AI?
Why Call Center Monitoring Software Matters
AI-led 360 CTI, Built for Performance
13+
Years of Trust
Zero
Integration Hassle
100%
Free Support
No-Code
Telephony Solution
Salesforce-Native
CTI
100%
Data Security
Hear What Our Customers Say
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I've implemented 5 different CTI solutions for consulting clients— this one is by far my favorite.
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This app is a time saver, keeps everything in line with your follow-up needs, and is not over-complicated
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Always quick, & friendly. Ashutosh & Mayank went above & beyond. Thanks
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I have worked with multiple enterprise calling solutions in the past and 360CTI beats them on dependability and provides the best native salesforce solution I have seen in the industry! This is a well developed calling solution that works well across industries and provides enterprise quality at affordable prices! Cant wait to see what's coming next!
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This app has been great for our team. It is easy to implement and navigate and the 360 team is very responsive in setting up and training. Thank you Gourav, Sahil, Anu, Josh, & Rachel.
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Pankaj has been on top of things during the demo, implementation, and testing phases. Any issues we have had were dealt with quickly by top-notch support. Thanks to Kshitij Gajbhiye, Ankita Kanwar, and the others who have helped us along the way.
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Finally a fully native CTI app for Salesforce. Do yourself a favor and trial this app. You will not be disappointed. The time based call routing is awesome -- last communicator, record, owner, simultaneous ring -- it is all there. Price is more than reasonable, but more importantly the functionality is there. Given that this is the one reasonably priced, and more importantly fully functional, I highly recommend this app
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An amazing experience to the customer. Great working with them. Highly recommended to customers looking to add CTI to their Salesforce environment.
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We recently switched from "Ameyo" to "360 CTI" and have found the experience largely positive. The overall support from the team has been good, but the assistance provided by Shivam Sharma and Atul Singh has been excellent. I sincerely value their support and highly recommend them. I hope to receive the same level of support in the future as well.
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In the real estate business, staying in touch with clients quickly and efficiently is crucial. With 360 CTI, we’ve seen improvements in both our client follow-up and customer service processes. The IVR system automatically routes calls to the correct agent, improving our response times. We’ve also used Call Automation to schedule follow-up calls with potential buyers, making the entire process seamless. The result? More engaged clients and faster deal closures, increasing our sales conversions.
FAQs
FAQs About Salesforce Call Monitoring & Compliance
Our Salesforce call monitoring tool provides real-time call monitoring in Salesforce, updating every second. Managers can see live agent status, call duration, and queue position. Features like Listen, Whisper, and Barge allow supervisors to coach or intervene instantly, helping save calls, resolve issues, and improve overall agent performance.
AI call monitoring for Salesforce automatically reviews every call, detecting missed compliance statements, negative sentiment, and customer dissatisfaction. By flagging calls that require attention, it helps teams maintain consistent Salesforce call compliance and improves call quality, allowing managers to deliver precise, actionable coaching.
Our platform is the best call monitoring solution for Salesforce because it combines AI coaching, sentiment analysis, auto-transcription, and automated call tagging in a fully native Salesforce environment. The Salesforce call audit tool ensures accurate and secure data, reduces manual work, and provides actionable insights for better agent performance and training.
Yes. The platform covers all critical Salesforce call compliance needs, including automatic call recording, consent capture, pause/resume functionality for sensitive data, and secure audit logs. Each interaction links to the correct Salesforce record, providing a complete Salesforce call audit tool for review, reporting, and regulatory compliance.
Absolutely. The Salesforce call audit tool highlights calls with low sentiment, long durations, or skipped steps. AI scoring and analysis allow managers to filter and review the most critical calls. Using transcripts and recordings, teams can provide targeted coaching, making AI call monitoring for Salesforce highly effective for improving agent performance.
The Salesforce voice compliance tool scales effortlessly from small teams to enterprise-level contact centers. Cloud-based infrastructure supports high call volumes, complex routing rules, and multiple users, ensuring consistent Salesforce call compliance while maintaining reliability and performance as teams grow.
Secure. Monitor. Guide. Drive Better Call Outcomes.
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