Maximize First Call Resolution with Intelligent Call Routing
Connect callers to the right agent instantly, reduce transfers, and enhance customer satisfaction with seamless call handling and distribution in Salesforce.
Trusted by the Best Worldwide
Salesforce Call Routing with Powerful Features
Automated Call Distribution
Distribute inbound calls intelligently among available agents based on predefined rules, ensuring balanced workloads during peak hours and minimizing caller wait times.
Salesforce IVR Integration
Configure IVR with text-to-speech in male or female voices to automate call handling, enabling callers to self-serve or connect with the right department seamlessly.
Call Forwarding & Routing
Use an automated call routing system to route calls to the right agents based on skill, time, or day, and forward calls to 9 numbers to reduce missed opportunities.
Salesforce Sticky Agent
Connect repeat callers to the same agent for personalized interactions with Sticky agent for call handling, improving customer experience, and boosting resolution rates.
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Call Routing & Distribution That Deliver
AI-Led CTI Trusted for Reliability
13+
Years of Trust
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Integration Hassle
100%
Free Support
No-Code
Telephony Solution
Salesforce-Native
CTI
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Hear What Our Customers Say
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I've implemented 5 different CTI solutions for consulting clients— this one is by far my favorite.
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This app is a time saver, keeps everything in line with your follow-up needs, and is not over-complicated
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Always quick, & friendly. Ashutosh & Mayank went above & beyond. Thanks
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I have worked with multiple enterprise calling solutions in the past and 360CTI beats them on dependability and provides the best native salesforce solution I have seen in the industry! This is a well developed calling solution that works well across industries and provides enterprise quality at affordable prices! Cant wait to see what's coming next!
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This app has been great for our team. It is easy to implement and navigate and the 360 team is very responsive in setting up and training. Thank you Gourav, Sahil, Anu, Josh, & Rachel.
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Pankaj has been on top of things during the demo, implementation, and testing phases. Any issues we have had were dealt with quickly by top-notch support. Thanks to Kshitij Gajbhiye, Ankita Kanwar, and the others who have helped us along the way.
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Finally a fully native CTI app for Salesforce. Do yourself a favor and trial this app. You will not be disappointed. The time based call routing is awesome -- last communicator, record, owner, simultaneous ring -- it is all there. Price is more than reasonable, but more importantly the functionality is there. Given that this is the one reasonably priced, and more importantly fully functional, I highly recommend this app
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An amazing experience to the customer. Great working with them. Highly recommended to customers looking to add CTI to their Salesforce environment.
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We recently switched from "Ameyo" to "360 CTI" and have found the experience largely positive. The overall support from the team has been good, but the assistance provided by Shivam Sharma and Atul Singh has been excellent. I sincerely value their support and highly recommend them. I hope to receive the same level of support in the future as well.
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In the real estate business, staying in touch with clients quickly and efficiently is crucial. With 360 CTI, we’ve seen improvements in both our client follow-up and customer service processes. The IVR system automatically routes calls to the correct agent, improving our response times. We’ve also used Call Automation to schedule follow-up calls with potential buyers, making the entire process seamless. The result? More engaged clients and faster deal closures, increasing our sales conversions.
FAQs
FAQs About Salesforce Call Routing
Automating inbound call distribution in Salesforce ensures every caller reaches the right agent instantly. With 360 CTI’s Salesforce Call Routing, admins can set rules based on skills, team, region, business hours, or customer history. Calls are automatically directed to the most suitable agent, reducing wait times and manual effort. This Salesforce intelligent call routing improves first-call resolution, streamlines workflows, and makes 360 CTI one of the best call routing solutions for Salesforce.
Long caller wait times reduce satisfaction. 360 CTI leverages Salesforce intelligent call routing to connect callers to the most appropriate agent instantly, considering skills, availability, caller priority, and routing rules. This minimizes hold times, reduces unnecessary transfers, and ensures faster responses—making it a reliable CTI routing for Salesforce solution.
For multi-department or multi-product teams, 360 CTI’s Salesforce intelligent call routing ensures each caller reaches the right team immediately. Routing can be set by product line, department, agent skills, caller intent, or day-wise rules. This reduces transfers and confusion, improves resolution speed, and scales efficiently—making 360 CTI one of the best call routing solutions for Salesforce for complex operations.
Customer experience improves when calls reach the right expert quickly. 360 CTI uses context-aware Salesforce Call Routing with agent skills, availability, and caller intent to minimize transfers and wait times. Customers get faster resolutions and smoother interactions, highlighting why 360 CTI is one of the best call routing solutions for Salesforce.
Smarter call distribution keeps agents engaged and calls handled efficiently. 360 CTI’s Salesforce intelligent call routing automatically assigns inbound calls to the most suitable available agents based on skills and availability. This reduces downtime, increases talk time, and ensures teams remain productive—making it an effective CTI routing for Salesforce solution.
Migration is smooth with minimal disruption. 360 CTI’s cloud-based Salesforce Call Routing lets admins configure rules without taking systems offline. Teams can pilot, gradually switch over, and maintain existing call flows—ensuring continuous service while adopting advanced CTI routing for Salesforce.
Distribute Smarter. Resolve Faster. Delight Customers.
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