Blogs – CTI Learning Center
Stay ahead with insights on AI and Salesforce telephony. Exploring innovations, best practices and strategies that redefine customer communication and business growth.
Why B2B and B2C Leaders Can’t Miss Voice AI at Dreamforce 2025
Modern businesses continue to experiment with new solutions to witness digital transformation, but one channel still stands tall to communicate with customers: the phone call. Even in an era of...
Integration
04 Nov 2025
From Legacy to Lightning: How CTI for Salesforce Is Reinventing Sales Communication
What if your sales team keeps trying to juggle calls, chase leads, and update Salesforce records all at once? A…
Marketing Team
Author
AI & Automation
01 Nov 2025
From Cold Calls to Smart Conversations: Redefining Sales Productivity with Salesforce Auto Dialer
Picture this: your sales team is all set to start their day with so many leads to call, qualify, and…
Marketing Team
Author
Customer Experience
06 Oct 2025
Why should your service team consider using Salesforce CTI integration?
Even with numerous digital solutions available, the customer service teams of different companies still prefer to use traditional telephony systems…
Marketing Team
Author
Integration
05 Oct 2025
Why Every Support Team Should Consider Salesforce Telephony Integration
While Marketing and Sales have embraced digital channels, telephones remain a trusted tool for connecting with prospects and closing deals.…
Marketing Team
Author
Integration
04 Oct 2025
What is Salesforce CTI integration, and why should you consider it?
Is there any replacement for a sales rep to close deals for the organization they are working for? No, not…
Marketing Team
Author
Analytics and Reporting
03 Oct 2025
Top Features of Salesforce CTI Integration to Boost Communication Efficiency
With the changing marketplace, customer demands also keep changing. This can become a challenge for any company to actually work…
Marketing Team
Author
Customer Experience
01 Oct 2025
Salesforce CTI Integration for Better Customer Support & Agent Efficiency
Today, savvy customers expect a smooth and connected support experience no matter how they reach out. According to data, 88%…
Marketing Team
Author
Integration
30 Sep 2025
How to Set Up a Salesforce-Integrated VoIP Call Center
The most popular channel for solving customer queries is voice and phone calls. Therefore, Salesforce call center integration becomes non-negotiable for your…
Marketing Team
Author
AI & Automation
29 Sep 2025
How Can CTI Salesforce Integration Help Agents to Work Smarter?
Even though companies these days are using omnichannel approaches to reach out to clients, there’s no way that reaching out…
Marketing Team
Author
Customer Experience
27 Sep 2025
CTI Integration with Salesforce: Your Key to Enhanced Customer Service Operations
Organizations are constantly seeking ways to enhance efficiency, improve customer experiences, and drive business growth. One technology that has emerged…
Marketing Team
Author
Integration
27 Sep 2025
All About Salesforce CTI Integration: Everything You Should Know
Salesforce is renowned as the CRM solution offering an efficient way to manage customer data, along with powerful tools for…
Marketing Team
Author
Integration
26 Sep 2025
The Ultimate Guide to Salesforce CTI Integration
Are you struggling to deliver a stellar experience to your customers over calls? Well, we’ve all been there. Disconnected communication…
Marketing Team
Author
AI & Automation
25 Sep 2025
Why B2B and B2C Leaders Can’t Miss Voice AI at Dreamforce 2025
Modern businesses continue to experiment with new solutions to witness digital transformation, but one channel still stands tall to communicate…
Marketing Team
Author
Customer Experience
25 Sep 2025
Elevate Customer Experiences: The Role of CTI Salesforce Integration in Success
Any business leader would agree to the fact that customer experience is now the key differentiator for a brand’s success.…
Marketing Team
Author
AI & Automation
24 Sep 2025
Maximize the Potential of your Service Agents: Consider Salesforce CTI Integration
Are you tired of your service agents juggling between different tools and systems while managing customer interactions? Do you want…
Marketing Team
Author
Integration
23 Sep 2025
Top 5 Reasons You Must Go For Salesforce CTI Integration
One thing that will be constant for every business is the need to improve customer support operations for better customer…
Marketing Team
Author
Integration
22 Sep 2025
How Can CTI Integration with Salesforce Transform Your Business?
Success in the busy corporate environment of today depends primarily on effective communication. One of the best strategies for improving…
Marketing Team
Author
Integration
21 Sep 2025
7 Signs Sales Team Shouldn’t Miss Out and Consider CTI Integration with Salesforce
How your sales representatives interact with your customers matters a lot, irrespective of what kind of business you are in.…
Marketing Team
Author
AI Agents
12 Sep 2025
AI Voice Agent in Salesforce – Your Next Teammate
Think about your last sales call. Perhaps you had been switching CRM tabs, taking notes, and attempting to actually listen…
Marketing Team
Author
Analytics and Reporting
12 Sep 2025
How Smart Calls Turn Leads into Wins
Great products don’t close deals—great lead management does. In the current sales environment, leads arrive at high velocity from numerous…
Sonia Gupta
VP - Marketing
Customer Experience
12 Sep 2025
Why your Customer Service Strategy is Incomplete without 360 CTI
Service does not solely mean to answer a call, but rather to answer a call in the right way. In…
Naman Kapoor
Head of Growth
AI & Automation
12 Sep 2025
Close Deals in Half the Time with 360 CTI
In the current competitive environment, opportunities are lost not only due to pricing or product, but also due to the…
Anuj Chhabra
Sales Head
Integration
11 Sep 2025
Salesforce Native CTI vs. Third-Party Telephony Solutions
Customer loyalty is temporary in the modern world where everything is hyper-connected. Any single unappealing conversation, lack of follow-up, or…
Abhishek Thakkar
VP - Sales
Customer Experience
11 Sep 2025
Improving the Customer Retention Rate with 360 CTI
Customer loyalty is temporary in the modern world where everything is hyper-connected. Any single unappealing conversation, lack of follow-up, or…
Brian Smith
VP - Sales & Marketing
