Customer Experience
Insights and best practices to elevate customer satisfaction, loyalty, and engagement through smarter communication strategies.
06 Oct 2025
Why should your service team consider using Salesforce CTI integration?
Even with numerous digital solutions available, the customer service teams of different companies still prefer to use traditional telephony systems…
Marketing Team
Author
01 Oct 2025
Salesforce CTI Integration for Better Customer Support & Agent Efficiency
Today, savvy customers expect a smooth and connected support experience no matter how they reach out. According to data, 88%…
Marketing Team
Author
27 Sep 2025
CTI Integration with Salesforce: Your Key to Enhanced Customer Service Operations
Organizations are constantly seeking ways to enhance efficiency, improve customer experiences, and drive business growth. One technology that has emerged…
Marketing Team
Author
25 Sep 2025
Elevate Customer Experiences: The Role of CTI Salesforce Integration in Success
Any business leader would agree to the fact that customer experience is now the key differentiator for a brand’s success.…
Marketing Team
Author
12 Sep 2025
Why your Customer Service Strategy is Incomplete without 360 CTI
Service does not solely mean to answer a call, but rather to answer a call in the right way. In…
Naman Kapoor
Head of Growth
11 Sep 2025
Improving the Customer Retention Rate with 360 CTI
Customer loyalty is temporary in the modern world where everything is hyper-connected. Any single unappealing conversation, lack of follow-up, or…
Brian Smith
VP - Sales & Marketing
