Boost Call Efficiency with AI and Automation
Analyze Salesforce call conversations in-depth and automate outreach, driving better engagement with impactful customer interactions.
AI Calling Software: Trusted by the Best Worldwide
Salesforce 360 CTI: AI and Call Centre Software
Transcript & Sentiment
Transcribe calls in real time with multilingual support, detect sentiment, and enhance coaching, compliance, and customer engagement.
AI Voice Bot Calling
As new leads are created, automate cold calls with an AI assistant that engages, identifies challenges, books meetings, and boosts your pipeline without an agent.
Dispose and Describe with AI
Automatically summarize key points and tag call outcomes using AI, reducing manual work and ensuring consistent, insight-rich reporting in Salesforce.
Automated Calling
Reach multiple customers instantly with pre-recorded messages, automating calls for increased efficiency and faster communication at scale.
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Why Automated Calling and AI Matter
AI-Led CTI, Built for Success
13+
Years of Trust
Zero
Integration Hassle
100%
Free Support
No-Code
Telephony Solution
Salesforce-Native
CTI
100%
Data Security
Hear What Our Customers Say
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I've implemented 5 different CTI solutions for consulting clients— this one is by far my favorite.
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This app is a time saver, keeps everything in line with your follow-up needs, and is not over-complicated
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Always quick, & friendly. Ashutosh & Mayank went above & beyond. Thanks
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I have worked with multiple enterprise calling solutions in the past and 360CTI beats them on dependability and provides the best native salesforce solution I have seen in the industry! This is a well developed calling solution that works well across industries and provides enterprise quality at affordable prices! Cant wait to see what's coming next!
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This app has been great for our team. It is easy to implement and navigate and the 360 team is very responsive in setting up and training. Thank you Gourav, Sahil, Anu, Josh, & Rachel.
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Pankaj has been on top of things during the demo, implementation, and testing phases. Any issues we have had were dealt with quickly by top-notch support. Thanks to Kshitij Gajbhiye, Ankita Kanwar, and the others who have helped us along the way.
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Finally a fully native CTI app for Salesforce. Do yourself a favor and trial this app. You will not be disappointed. The time based call routing is awesome -- last communicator, record, owner, simultaneous ring -- it is all there. Price is more than reasonable, but more importantly the functionality is there. Given that this is the one reasonably priced, and more importantly fully functional, I highly recommend this app
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An amazing experience to the customer. Great working with them. Highly recommended to customers looking to add CTI to their Salesforce environment.
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We recently switched from "Ameyo" to "360 CTI" and have found the experience largely positive. The overall support from the team has been good, but the assistance provided by Shivam Sharma and Atul Singh has been excellent. I sincerely value their support and highly recommend them. I hope to receive the same level of support in the future as well.
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In the real estate business, staying in touch with clients quickly and efficiently is crucial. With 360 CTI, we’ve seen improvements in both our client follow-up and customer service processes. The IVR system automatically routes calls to the correct agent, improving our response times. We’ve also used Call Automation to schedule follow-up calls with potential buyers, making the entire process seamless. The result? More engaged clients and faster deal closures, increasing our sales conversions.
FAQs
FAQs About Salesforce AI & Automation
It reduces manual calling work through AI-powered call automation and bulk dialing. Automated AI Calling handles initial outreach, asks qualification questions, and updates Salesforce automatically—removing routine calls. For high-volume teams, the Power Dialer auto-calls records in sequence. These combined capabilities make it one of the most effective Salesforce AI calling software options for minimizing repetitive tasks.
Automation runs through AI and built-in workflows—no coding needed. The Salesforce AI call assistant summarizes calls, tags dispositions, logs activities, and captures insights automatically. Scheduled outreach and the Power Dialer further eliminate manual dialing. This makes it powerful Salesforce call automation software for everyday tasks.
Yes. Salesforce call automation software boosts productivity by handling initial outreach and qualification via AI voice automation. The AI call assistant manages summaries, dispositions, and real-time suggestions, while the Power Dialer reduces repetitive work. Agents spend more time on meaningful conversations, making it ideal for high-volume teams.
Admin-defined routing rules—skills, availability, caller concern, and day-based logic—drive the core Salesforce intelligent call routing. AI adds transcription, sentiment cues, intent signals, and priority flags to escalate or re-route when needed. These insights help teams handle calls faster and more intelligently.
Yes. Follow-up automation is powered by AI calling and conversational flows. While users schedule calls, the Salesforce AI calling software re-engages leads, qualifies interest, pitches products, and even books demos. This AI-powered CTI ensures consistent, timely, and effective follow-ups with minimal manual effort.
AI reduces call handling time by providing real-time suggestions, key information, sentiment cues, and intent insights during calls. Afterward, the Salesforce AI call assistant auto-adds descriptions, tags dispositions, and logs activities. This cuts wrap-up time significantly, making it one of the best AI calling tools for Salesforce.
Automate. Engage. Manage. All with AI Agents.
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