Salesforce Call Monitoring For Secure And Compliant Calling

Trusted by the Best Worldwide

Salesforce Call Monitoring and Compliance

Salesforce Call
Barging

Join ongoing live calls to assist or intervene when needed, helping agents in real-time to improve customer experiences and outcomes.

Salesforce Call
Monitoring

Listen to live calls silently to evaluate agent performance, ensure quality, and provide coaching insights without disrupting conversations.

Salesforce Call
Whispering

Privately guide agents during live calls without the customer hearing, improving support, training, and call success in real time.

Salesforce Number Masking

Protect customer privacy by concealing real numbers, ensuring secure interactions while providing alternative data for demos, training, and compliance.

Want to upgrade
calls with AI?

Why Salesforce Call Monitoring Matters?

step-01:

Improved Agent Performance

Real-time monitoring and discreet guidance empower agents with instant support, enhancing their confidence and call-handling efficiency.

Step-02:

Enhanced Data
Security

Number masking safeguards sensitive customer information, ensuring compliance with privacy regulations while enabling seamless interactions.

Step-03:

Increased
Leads

Improved call quality and better query handling through live monitoring and coaching empower agents to engage effectively, boosting lead numbers.

AI-led 360 CTI, Built for Performance

13+

Years of Trust

Zero

Integration Hassle

100%

Free Support

No-Code

Telephony Solution

Salesforce-Native

CTI

100%

Data Security

Hear What Our Customers Say

★ ★ ★ ★ ★

Better than 5 other apps, A GREAT CTI.!

I've implemented 5 different CTI solutions for consulting clients— this one is by far my favorite.

Daniel Howell

Systems Administrator

★ ★ ★ ★ ★

A TIME-SAVING Product and Setup

This app is a time saver, keeps everything in line with your follow-up needs, and is not over-complicated

Mike Adams

Founder and President at Smart Stays Inv Smart Stays Inc

★ ★ ★ ★ ★

Awesome tech support

Always quick, & friendly. Ashutosh & Mayank went above & beyond. Thanks

Gerald Maguire

Sr Mortgage Advisor

★ ★ ★ ★ ★

Dependability and provides the best native salesforce solution

I have worked with multiple enterprise calling solutions in the past and 360CTI beats them on dependability and provides the best native salesforce solution I have seen in the industry! This is a well developed calling solution that works well across industries and provides enterprise quality at affordable prices! Cant wait to see what's coming next!

Rachel Reece

System Administrator

★ ★ ★ ★ ★

It is easy to implement and navigate

This app has been great for our team. It is easy to implement and navigate and the 360 team is very responsive in setting up and training. Thank you Gourav, Sahil, Anu, Josh, & Rachel.

Christina Duncan

Transaction Manager

★ ★ ★ ★ ★

Very quick and accurate when answering a call.

Pankaj has been on top of things during the demo, implementation, and testing phases. Any issues we have had were dealt with quickly by top-notch support. Thanks to Kshitij Gajbhiye, Ankita Kanwar, and the others who have helped us along the way.

Chris Bullion

Engineering Director

★ ★ ★ ★ ★

Fully native CTI app for Salesforce.

Finally a fully native CTI app for Salesforce. Do yourself a favor and trial this app. You will not be disappointed. The time based call routing is awesome -- last communicator, record, owner, simultaneous ring -- it is all there. Price is more than reasonable, but more importantly the functionality is there. Given that this is the one reasonably priced, and more importantly fully functional, I highly recommend this app

Josh Rodgers

COO

★ ★ ★ ★ ★

A wonderful CTI created by the team.

An amazing experience to the customer. Great working with them. Highly recommended to customers looking to add CTI to their Salesforce environment.

Sabbas Pereira

Director

★ ★ ★ ★ ★

Great Solution for Calling.

We recently switched from "Ameyo" to "360 CTI" and have found the experience largely positive. The overall support from the team has been good, but the assistance provided by Shivam Sharma and Atul Singh has been excellent. I sincerely value their support and highly recommend them. I hope to receive the same level of support in the future as well.

Arun Narvekar

Developer

★ ★ ★ ★ ★

360 CTI Simplified Client Follow-Ups and Improved Customer Service!

In the real estate business, staying in touch with clients quickly and efficiently is crucial. With 360 CTI, we’ve seen improvements in both our client follow-up and customer service processes. The IVR system automatically routes calls to the correct agent, improving our response times. We’ve also used Call Automation to schedule follow-up calls with potential buyers, making the entire process seamless. The result? More engaged clients and faster deal closures, increasing our sales conversions.

Anchal Pal

Administrator

FAQs

FAQs About Salesforce Call Monitoring & Compliance

Our Salesforce call monitoring tool provides real-time call monitoring in Salesforce, updating every second. Managers can see live agent status, call duration, and queue position. Features like Listen, Whisper, and Barge allow supervisors to coach or intervene instantly, helping save calls, resolve issues, and improve overall agent performance.

AI call monitoring for Salesforce automatically reviews every call, detecting missed compliance statements, negative sentiment, and customer dissatisfaction. By flagging calls that require attention, it helps teams maintain consistent Salesforce call compliance and improves call quality, allowing managers to deliver precise, actionable coaching.

Our platform is the best call monitoring solution for Salesforce because it combines AI coaching, sentiment analysis, auto-transcription, and automated call tagging in a fully native Salesforce environment. The Salesforce call audit tool ensures accurate and secure data, reduces manual work, and provides actionable insights for better agent performance and training.

Yes. The platform covers all critical Salesforce call compliance needs, including automatic call recording, consent capture, pause/resume functionality for sensitive data, and secure audit logs. Each interaction links to the correct Salesforce record, providing a complete Salesforce call audit tool for review, reporting, and regulatory compliance.

Absolutely. The Salesforce call audit tool highlights calls with low sentiment, long durations, or skipped steps. AI scoring and analysis allow managers to filter and review the most critical calls. Using transcripts and recordings, teams can provide targeted coaching, making AI call monitoring for Salesforce highly effective for improving agent performance.

The Salesforce voice compliance tool scales effortlessly from small teams to enterprise-level contact centers. Cloud-based infrastructure supports high call volumes, complex routing rules, and multiple users, ensuring consistent Salesforce call compliance while maintaining reliability and performance as teams grow.

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Monitor Salesforce Calls with Confidence and Control

Have questions or want to know more about AI-powered 360 CTI?

Contact our Experts

Secure Salesforce Call Monitoring & Agent Performance

Trusted by the Best Worldwide

Salesforce Call Monitoring and Compliance

Salesforce Call
Barging

Salesforce Call
Monitoring

Salesforce Call
Whispering

Salesforce Number Masking

Why Salesforce Call Monitoring Matters?

Improved Agent Performance

Enhanced Data
Security

Increased
Leads

AI-led 360 CTI, Built for Performance

13+

Zero

100%

No-Code

Salesforce-Native

100%

Hear What Our Customers Say

Daniel Howell

Mike Adams

Gerald Maguire

Rachel Reece

Christina Duncan

Chris Bullion

Josh Rodgers

Sabbas Pereira

Arun Narvekar

Anchal Pal

FAQs

Monitor Salesforce Calls with Confidence and Control

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Features

Solutions

Secure Salesforce Call Monitoring & Agent Performance

Trusted by the Best Worldwide

Salesforce Call Monitoring and Compliance

Salesforce Call Barging

Salesforce Call Monitoring

Salesforce Call Whispering

Salesforce Number Masking

Why Salesforce Call Monitoring Matters?

Improved Agent Performance

Enhanced Data Security

Increased Leads

AI-led 360 CTI, Built for Performance

13+

Zero

100%

No-Code

Salesforce-Native

100%

Hear What Our Customers Say

Daniel Howell

Mike Adams

Gerald Maguire

Rachel Reece

Christina Duncan

Chris Bullion

Josh Rodgers

Sabbas Pereira

Arun Narvekar

Anchal Pal

FAQs

How does your Salesforce call monitoring tool track calls in real time?

How does AI call monitoring improve Salesforce call compliance and quality?

What makes your platform the best call monitoring solution for Salesforce?

Does the system support Salesforce call compliance requirements like recording, consent capture, and audit logs?

Can the Salesforce call audit tool help managers identify coaching opportunities?

How scalable is the Salesforce voice compliance tool for large teams?

Monitor Salesforce Calls with Confidence and Control

Salesforce Call
Barging

Salesforce Call
Monitoring

Salesforce Call
Whispering

Enhanced Data
Security

Increased
Leads