Monitor every customer conversation, improve agent performance, and maintain compliance with Salesforce call monitoring, AI call summaries, automated call logging, and secure call recording.
Give supervisors complete visibility into customer conversations with real-time monitoring, AI-powered insights, and compliance-ready call management inside Salesforce.
Listen to live calls silently to evaluate agent performance, identify coaching opportunities, and maintain quality standards without interrupting conversations.
Capture customer conversations and connect recordings with Salesforce activity records for quality reviews, training, and future reference.
Join live conversations when additional support is required. Assist agents with escalations and improve resolution times.
Guide agents privately during live conversations without customers hearing, enabling real-time coaching and faster resolution.
Track call activity, outcomes, and interaction history to understand team performance and improve customer experience.
Protect customer information by masking phone numbers while maintaining secure communication and compliance workflows.
Move beyond traditional call tracking with AI-powered insights that help teams understand conversations, improve follow-ups, and make better decisions.
Automatically capture key points, customer needs, decisions, and next steps after every conversation.
Update Salesforce records with call details, outcomes, and conversation insights without manual entry.
Convert calls into searchable transcripts to review conversations and understand customer needs.
Identify customer sentiment, important topics, and conversations that need attention.
Use real call data to identify coaching opportunities and improve agent performance.
Keep recordings, summaries, transcripts, and call activity connected in Salesforce.
Help teams deliver better conversations while maintaining visibility, security, and consistency.
Evaluate conversations and provide targeted coaching using real customer interactions.
Use AI insights and searchable recordings to quickly review important calls.
Maintain secure call recording workflows with better visibility into customer interactions.
Help agents resolve issues with better context and support.
Connect every call interaction with Salesforce records.
Reduce manual notes and post-call updates with automated insights.
Use Salesforce call monitoring to coach every team on its own goals.
Manage high-volume interactions with live monitoring, call recording, and agent coaching tools that help supervisors maintain service quality.
Learn more →Capture customer conversations, automate CRM updates, and use AI insights to improve follow-ups and sales conversations.
Learn more →Review customer interactions, identify recurring issues, and improve resolution quality with complete conversation history.
Learn more →Maintain visibility across teams with Salesforce-connected monitoring and communication insights.
Learn more →Reviews from verified customers on the Salesforce AppExchange.
Finally a fully native CTI app for Salesforce. The time based call routing is awesome — last communicator, record, owner, simultaneous ring. Price is more than reasonable, but more importantly the functionality is there.
I have worked with multiple enterprise calling solutions in the past and 360 CTI beats them on dependability. This is a well developed calling solution that works across industries and provides enterprise quality at affordable prices.
This app has been great for our team. It is easy to implement and navigate, and the 360 team is very responsive in setting up and training.
Capture every conversation, improve agent performance, and turn customer interactions into valuable Salesforce insights.
360 CTI enables supervisors to monitor inbound and outbound calls directly from Salesforce. Managers can listen to active conversations, review agent activity, and support teams using features like silent monitoring, whisper, and barge.
Yes. 360 CTI captures customer conversations and connects recordings with Salesforce records. Teams can review calls for quality management, training, compliance, and customer history.
AI helps analyze conversations through summaries, transcription, sentiment insights, and keyword detection. Managers can quickly identify important interactions and coaching opportunities without manually reviewing every call.
Salesforce AI call logging automatically captures important conversation details and updates customer records with relevant call information, reducing manual data entry for sales and service teams.
360 CTI helps organizations manage recorded conversations with secure storage, controlled access, and audit visibility to support internal compliance processes.
Yes. Managers can privately guide agents using whisper or join conversations using barge when additional assistance is needed.
Stay ahead with the latest guides, setup walkthroughs, and calling strategies, written for Salesforce admins and sales teams managing CTI inside Salesforce.
