Manage inbound and outbound conversations directly in Salesforce with AI-enhanced dialing, intelligent routing, click-to-call, automatic call logging, and connected call workflows.
Give sales and service teams the tools to handle calls faster, reduce manual work, and keep every customer conversation connected to Salesforce.
Handle inbound and outbound calls with AI-assisted controls for mute, hold, transfer, disposition, and other everyday call actions.
Start calls directly from Salesforce records with AI-assisted click-to-call workflows that reduce manual dialing and help agents respond faster.
Move through Salesforce call lists faster with AI-assisted dialing controls such as skip, retry, queue breaks, and call pacing.
Automate number sequencing and connect agents to answered calls with AI-assisted outbound dialing workflows designed for high-volume calling.
Route inbound calls using intelligent rules, IVR, agent availability, and customer context to connect callers with the right team or agent.
Automatically capture call duration, outcomes, notes, and activity against the right Salesforce records so agents spend less time updating CRM data.
Go beyond basic calling with AI-enhanced workflows that connect dialing, conversations, customer data, and post-call actions inside Salesforce.
Capture key points, commitments, and next steps automatically after every call. Log AI-generated summaries directly to Salesforce activity records.
Send pre-recorded messages to thousands of contacts from Salesforce. Track delivery, call-backs, and outcomes alongside live call data.
Let callers self-serve for routine inquiries through IVR. Route only calls requiring human assistance to live agents.
Connect call outcomes with Salesforce records and follow-up processes so agents can move from conversation to action without manual updates.
Make and receive calls from the 360 CTI Salesforce calling app on mobile. Keep field and remote teams connected with automatic CRM sync.
Manage inbound call volume with AI-powered queue controls. Prioritize callers, monitor wait times, and alert supervisors when queues need attention.
Help teams handle more conversations while reducing the manual work that slows down calling operations.
Every call is logged as a Salesforce activity as soon as it ends. No sync delays, missed fields, or duplicate records.
Handle inbound calls, outbound dialing and voice broadcasts from Salesforce. Agents don't need to switch between systems.
Smarter power and auto dialers help reps reach more contacts while keeping call records accurate in Salesforce.
Click-to-call and inbound screen pops show the Salesforce record before the conversation starts, so reps know who they're speaking with.
Track call volume, agent activity, queues, and campaign results through Salesforce dashboards without separate reporting tools.
Install 360 CTI as a managed package in Salesforce. Configure routing, dialers, and IVR flows without code and get teams calling in days.
Support different calling workflows across sales, service, contact center, and distributed teams with AI-enhanced Salesforce telephony.
Manage high-volume inbound and outbound calls with AI-powered routing, IVR, agent controls, call monitoring, and Salesforce reporting.
Learn more →Connect with more prospects using AI-enhanced power dialing, click to call, automatic call logging, and outbound calling workflows.
Learn more →Give agents Salesforce customer context, intelligent routing, automatic call logging, and complete.
Learn more →Keep remote and distributed calling teams connected with Salesforce-native calling, centralized call.
Learn more →Reviews from verified customers on the Salesforce AppExchange.
Finally a fully native CTI app for Salesforce. The time based call routing is awesome — last communicator, record, owner, simultaneous ring. Price is more than reasonable, but more importantly the functionality is there.
I have worked with multiple enterprise calling solutions in the past and 360 CTI beats them on dependability. This is a well developed calling solution that works across industries and provides enterprise quality at affordable prices.
This app has been great for our team. It is easy to implement and navigate, and the 360 team is very responsive in setting up and training.
Give your teams AI-enhanced calling workflows that connect every conversation to the CRM.
A Salesforce calling solution lets teams make, receive, and manage business calls directly within Salesforce while keeping call activity connected to customer records. 360 CTI supports inbound and outbound calling, AI-enhanced dialing, Salesforce click to call, intelligent routing, and automatic call logging in one Salesforce-connected experience.
A Salesforce dialer helps agents place outbound calls from Salesforce without manually dialing each number. 360 CTI includes an AI-enhanced Power Dialer and Auto Dialer that help sales teams work through calling lists faster, automate repetitive dialing tasks, and keep call activity connected to the right Salesforce records.
Salesforce click to call lets agents start a phone call directly from a phone number stored on a Salesforce record. With 360 CTI, agents can call leads, contacts, accounts, and other records without manually entering numbers, while call activity can be automatically captured in Salesforce for follow-up and reporting.
Yes. A Salesforce calling app can support both inbound and outbound calling from the same Salesforce environment. 360 CTI helps teams manage inbound calls with AI-powered routing, IVR, and agent controls, while outbound teams can use click to call, Power Dialer, Auto Dialer, and automatic call logging.
A Salesforce voice solution connects business calling with Salesforce customer data and workflows, giving agents the context they need during conversations. 360 CTI combines AI-enhanced calling, intelligent routing, dialing, call controls, and automatic logging to reduce manual work and keep customer conversations connected to Salesforce.
Yes. 360 CTI automatically captures call duration, outcomes, notes, and activity against the right Salesforce records so agents spend less time updating CRM data. Every call is logged as a Salesforce activity as soon as it ends, with no sync delays, missed fields, or duplicate records.
NewFree checklist
Use our five-page Salesforce CTI Integration & Migration Checklist to audit dependencies, confirm setup requirements, test call workflows, and compare solutions.
Stay ahead with the latest guides, setup walkthroughs, and calling strategies, written for Salesforce admins and sales teams managing CTI inside Salesforce.
