Boost Productivity
with AI-Powered
Call Management
Manage conversations efficiently with advanced Salesforce CTI, handle more calls in less time, and maximize agent productivity!
The Most Trusted Modern Salesforce CTI Worldwide
Next-Level Capabilities for Productivity
Tailor inbound/outbound calling to your clients’ needs
Call Management
Manage Inbound/outbound calling with better controls like mute, hold, transfer, and call logging, ensuring seamless, efficient, and productive customer interactions.
Click-to-Dial for Calling
Salesforce Click-to-Call integration enables agents to dial numbers instantly with a single click, eliminating manual dialing and accelerating customer interactions.
Salesforce Power Dialer
Automate bulk dialing with Salesforce Power Dialer, an automatic dialer for call centers and beyond, using skip-number and queue-break controls for efficient outreach.
Auto-Call Logging
Automatically log inbound and outbound calls in Salesforce—capturing duration, timestamps, call outcomes, and notes for better tracking and follow-up.
Want to upgrade
calls with AI?
Why AI-backed Call Management?
AI-led 360 CTI, Built to Deliver Results
13+
Years of Trust
Zero
Integration Hassle
100%
Free Support
No Code
Telephony Solution
Salesforce-Native
Telephony
100%
Data Security
Hear What Our Customers Say
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I've implemented 5 different CTI solutions for consulting clients— this one is by far my favorite.
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This app is a time saver, keeps everything in line with your follow-up needs, and is not over-complicated
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Always quick, & friendly. Ashutosh & Mayank went above & beyond. Thanks
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I have worked with multiple enterprise calling solutions in the past and 360CTI beats them on dependability and provides the best native salesforce solution I have seen in the industry! This is a well developed calling solution that works well across industries and provides enterprise quality at affordable prices! Cant wait to see what's coming next!
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This app has been great for our team. It is easy to implement and navigate and the 360 team is very responsive in setting up and training. Thank you Gourav, Sahil, Anu, Josh, & Rachel.
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Pankaj has been on top of things during the demo, implementation, and testing phases. Any issues we have had were dealt with quickly by top-notch support. Thanks to Kshitij Gajbhiye, Ankita Kanwar, and the others who have helped us along the way.
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Finally a fully native CTI app for Salesforce. Do yourself a favor and trial this app. You will not be disappointed. The time based call routing is awesome -- last communicator, record, owner, simultaneous ring -- it is all there. Price is more than reasonable, but more importantly the functionality is there. Given that this is the one reasonably priced, and more importantly fully functional, I highly recommend this app
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An amazing experience to the customer. Great working with them. Highly recommended to customers looking to add CTI to their Salesforce environment.
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We recently switched from "Ameyo" to "360 CTI" and have found the experience largely positive. The overall support from the team has been good, but the assistance provided by Shivam Sharma and Atul Singh has been excellent. I sincerely value their support and highly recommend them. I hope to receive the same level of support in the future as well.
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In the real estate business, staying in touch with clients quickly and efficiently is crucial. With 360 CTI, we’ve seen improvements in both our client follow-up and customer service processes. The IVR system automatically routes calls to the correct agent, improving our response times. We’ve also used Call Automation to schedule follow-up calls with potential buyers, making the entire process seamless. The result? More engaged clients and faster deal closures, increasing our sales conversions.
FAQs
FAQs About Salesforce Auto Dialers
A Salesforce auto dialer improves outbound calling efficiency by removing manual dialing and connecting agents to the next call automatically. With 360 CTI, agents work through lead or contact lists in sequence, reducing idle time and increasing talk time—making Salesforce outbound calling automation far more productive for high-volume teams.
Inbound call routing in Salesforce is streamlined by automatically sending calls to the right agent based on predefined rules. Using 360 CTI, teams can route calls by department, customer data, agent availability, or even day-based logic, helping callers reach the right person faster and improving first-call resolution.
Salesforce provides detailed reporting for inbound and outbound calling when paired with a CTI solution. With 360 CTI, teams get real-time dashboards for call volume, missed calls, dispositions, agent activity, and daily trends—along with drill-down Salesforce reports for deeper performance analysis.
Outbound calling campaigns in Salesforce can be set up quickly without complex configuration. With 360 CTI, agents can use lead or contact lists, configure PowerDial sequences, or schedule automated calls through a no-code setup—allowing teams to launch high-volume campaigns in minutes.
A Salesforce auto dialer reduces agent effort by automating repetitive tasks like dialing and call logging. With 360 CTI, agents spend less time on manual work and more time on conversations, making outbound campaigns smoother, faster, and easier to manage at scale.
Companies often switch CTI auto dialers to gain better control, flexibility, and reliability. With 360 CTI, features like Power Dialer allow agents to pause, skip, resume, or restart call lists without losing progress, while seamless Salesforce integration ensures consistent call logging and outbound automation.
Take and Make Every Call That Closes Deals.
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