Capture every customer interaction, improve lead response time, and automate sales workflows with Salesforce lead automation, AI-powered lead management, and intelligent lead routing.
Manage every lead interaction with automated capture, intelligent routing, and agent visibility that helps sales teams respond faster and convert more opportunities.
Create Salesforce lead records automatically from inbound calls with customer details and interaction history.
Connect every lead with the right agent based on availability, skills, territories, and Salesforce lead routing rules.
Monitor agent status in real time with Online, Away, and Offline modes to ensure leads reach available representatives.
Understand customer requirements, capture important conversation details, and help sales teams prioritize valuable opportunities.
Distribute incoming leads automatically and reduce delays with Salesforce lead automation workflows.
Automate repetitive sales activities, CRM updates, and follow-up processes to improve team productivity.
Use AI-driven capabilities to understand prospects, qualify opportunities, and help sales teams take faster action throughout the lead journey.
Analyze customer interactions and capture valuable lead information to help teams manage opportunities more effectively.
Identify customer intent, requirements, and buying signals to help sales teams focus on the right prospects.
Support sales representatives with real-time customer context, recommendations, and guided interactions.
Automatically capture key discussion points, outcomes, and follow-up actions from customer conversations.
Understand prospect needs and engagement patterns to improve qualification and sales decisions.
Keep customer interactions, activities, and qualification details linked with Salesforce records.
Improve sales efficiency with faster responses, better qualification, and complete CRM visibility.
Ensure every customer interaction is captured and converted into a trackable Salesforce record.
Connect leads with available agents quickly to create better customer experiences.
Use Salesforce lead qualification insights to help teams focus on relevant opportunities.
Automate repetitive tasks and create consistent workflows across sales teams.
Provide representatives with the right customer context before every conversation.
Keep lead activities, conversations, and outcomes updated inside Salesforce.
Help sales and customer-facing teams capture, qualify, and distribute leads efficiently with Salesforce-connected workflows.
Handle high volumes of inbound inquiries with intelligent lead routing, automated record creation, and faster customer response.
Learn more →Capture new opportunities, qualify prospects faster, and automate follow-ups with complete lead visibility inside Salesforce.
Learn more →Track customer interactions, maintain complete lead history, and deliver personalized engagement throughout the customer journey.
Learn more →Enable teams across locations to manage leads efficiently with connected Salesforce workflows and consistent processes.
Learn more →Reviews from verified customers on the Salesforce AppExchange.
Finally a fully native CTI app for Salesforce. The time based call routing is awesome — last communicator, record, owner, simultaneous ring. Price is more than reasonable, but more importantly the functionality is there.
I have worked with multiple enterprise calling solutions in the past and 360 CTI beats them on dependability. This is a well developed calling solution that works across industries and provides enterprise quality at affordable prices.
This app has been great for our team. It is easy to implement and navigate, and the 360 team is very responsive in setting up and training.
Close opportunities faster, improve sales workflows, and help teams turn customer conversations into meaningful pipeline growth.
Lead management software helps businesses capture, organize, qualify, and distribute leads throughout the sales process. 360 CTI connects customer interactions with Salesforce to automate lead capture, improve follow-ups, and help sales teams convert more opportunities.
360 CTI automates Salesforce lead management by creating lead records from inbound calls, capturing customer details, and connecting interactions with the right Salesforce records. This reduces manual entry and helps teams respond to leads faster.
AI lead management software analyzes customer interactions to identify intent, capture important details, and provide insights that help sales teams prioritize valuable prospects. 360 CTI helps teams improve Salesforce lead qualification with conversation-based insights and automated workflows.
Salesforce lead routing in 360 CTI automatically assigns incoming leads to the right agents based on availability, skills, territories, or configured routing rules. This helps reduce response delays and ensures leads reach the appropriate team members.
Yes. 360 CTI supports AI sales agent capabilities that help automate customer interactions, provide real-time assistance, capture lead information, and support faster sales engagement.
Yes. 360 CTI is designed for teams handling large numbers of customer interactions. It supports automated lead distribution, Salesforce sales automation workflows, agent availability management, and centralized visibility across sales teams.
Stay ahead with the latest guides, setup walkthroughs, and calling strategies, written for Salesforce admins and sales teams managing CTI inside Salesforce.
