Boost Sales with Smart Lead & Agent Management
Capture every lead instantly in Salesforce while allowing agents to manage availability for seamless call handling and engagement.
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Smarter Agent & Lead Management in Action
Availability Management
Enable agents to set availability (Online, Away, Offline) to control call flow and display real-time status for efficient handling and balanced workloads.
Automated records creation
Salesforce automated lead capture helps generate lead records for new inbound calls, eliminating manual entry and ensuring no potential opportunity is missed.
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Why Intelligent Salesforce Lead Management?
AI-Led CTI Built to Rule Lead Management
13+
Years of Trust
Zero
Integration Hassle
100%
Free Support
No-Code
Telephony Solution
Salesforce-Native
CTI
100%
Data Security
Hear What Our Customers Say
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I've implemented 5 different CTI solutions for consulting clients— this one is by far my favorite.
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This app is a time saver, keeps everything in line with your follow-up needs, and is not over-complicated
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Always quick, & friendly. Ashutosh & Mayank went above & beyond. Thanks
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I have worked with multiple enterprise calling solutions in the past and 360CTI beats them on dependability and provides the best native salesforce solution I have seen in the industry! This is a well developed calling solution that works well across industries and provides enterprise quality at affordable prices! Cant wait to see what's coming next!
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This app has been great for our team. It is easy to implement and navigate and the 360 team is very responsive in setting up and training. Thank you Gourav, Sahil, Anu, Josh, & Rachel.
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Pankaj has been on top of things during the demo, implementation, and testing phases. Any issues we have had were dealt with quickly by top-notch support. Thanks to Kshitij Gajbhiye, Ankita Kanwar, and the others who have helped us along the way.
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Finally a fully native CTI app for Salesforce. Do yourself a favor and trial this app. You will not be disappointed. The time based call routing is awesome -- last communicator, record, owner, simultaneous ring -- it is all there. Price is more than reasonable, but more importantly the functionality is there. Given that this is the one reasonably priced, and more importantly fully functional, I highly recommend this app
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An amazing experience to the customer. Great working with them. Highly recommended to customers looking to add CTI to their Salesforce environment.
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We recently switched from "Ameyo" to "360 CTI" and have found the experience largely positive. The overall support from the team has been good, but the assistance provided by Shivam Sharma and Atul Singh has been excellent. I sincerely value their support and highly recommend them. I hope to receive the same level of support in the future as well.
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In the real estate business, staying in touch with clients quickly and efficiently is crucial. With 360 CTI, we’ve seen improvements in both our client follow-up and customer service processes. The IVR system automatically routes calls to the correct agent, improving our response times. We’ve also used Call Automation to schedule follow-up calls with potential buyers, making the entire process seamless. The result? More engaged clients and faster deal closures, increasing our sales conversions.
FAQs
FAQs About Salesforce Agent & Lead Management
Yes. Lead distribution adjusts automatically based on agent status—Online, Away, or Offline—ensuring smooth Salesforce CRM lead distribution. Leads are reassigned to available agents to avoid bottlenecks, making it a reliable Salesforce agent management and lead management software.
Lead leakage is minimized through AI calling, AI conversing, and automated follow-up management. New leads can be auto-engaged, and agents can schedule callbacks or due dates. This streamlines Salesforce lead management, ensuring every lead receives timely attention and consistent engagement.
Yes. Being fully Salesforce-native, it syncs call activities, dispositions, and follow-ups automatically without disrupting current workflows. Teams continue working within familiar Salesforce lead management, contact, and opportunity processes while benefiting from AI-assisted follow-ups and improved CRM lead distribution.
Yes. The platform is built to scale, supporting automated Salesforce CRM lead distribution, AI-driven follow-ups, and real-time activity tracking. As a robust Salesforce lead management and agent management solution, it maintains consistent performance even as team size and lead volume grow.
All existing leads remain intact during migration. This Salesforce lead management solution integrates seamlessly, ensuring no data loss while enabling automated CRM lead distribution and AI-powered workflows. Teams continue operating without interruption.
Managers get detailed dashboards showing call volumes, missed calls, dispositions, user-wise performance, and daily patterns—supporting stronger Salesforce lead management. Time-stamped logs help monitor how quickly agents respond to and follow up with leads, improving overall performance and response speed.
Turn Every Lead Into a Win with Intelligent Lead Management
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