Engage donors, automate campaign outreach, coordinate volunteers, and keep every donor, household, and campaign conversation connected to Salesforce NPSP.
Build trust with personalized, consistent communication that keeps donors engaged and supports long-term giving.
Nonprofit donor calling Salesforce workflows help development teams build campaign call lists, contact more supporters, and log pledge outcomes faster.
Accelerate impact by mobilizing volunteers, donors, and resources through timely, targeted communication.
With Salesforce telephony for non profits and Salesforce NPSP CTI, every call can be tracked against contacts, households, opportunities, campaign members, and volunteer records.
Salesforce CTI for nonprofits gives gift officers donor history, last interaction, campaign source, and giving context before the call starts, helping them build trust through informed conversations.
Connect with more donors in less time using Power Dialer for bulk dialing, and simplify outreach efforts with Click-to-Dial, boosting fundraising efficiency.
Increase responses and engagement through automated follow-ups and voice broadcast campaigns, ensuring consistent donor touchpoints without added effort.
Salesforce CTI for non-profit organizations connects volunteers to the right departments using intelligent call routing, live transfers, and call conferencing — all inside Salesforce.
Enhance donor interactions by monitoring live calls and reviewing call recordings, enabling quicker issue resolution and boosting donor satisfaction.
Automate calls to boost participation and engagement with a cloud telephony for nonprofits, driving greater awareness and impact for your mission campaigns.
See where 360 CTI supports donors, volunteers and staff at each step, all inside Salesforce NPSP.
The power dialer works through NPSP campaign lists.
Automated thank-you calls go out after every gift.
IVR routes volunteers to the right coordinator.
Gift officers call with the full giving history on screen.
Pick a team to see how they use 360 CTI inside Salesforce.
Build call lists from NPSP campaigns and dial without leaving Salesforce.
Gift officers see giving history, household and last contact before calling.
Volunteer calls route by program, region or availability.
Voice broadcasts and automated follow-ups keep supporters engaged.
Donor and volunteer calls stay inside Salesforce, so your supporter data stays in one secure place.
360 CTI is built natively on Salesforce, so calling works with the tools your development and volunteer teams already use.
We chose 360 CTI to bring cloud telephony and WhatsApp into Salesforce, avoiding a separate platform. Our admin can manage it easily, and support was transparent. Tip: map call dispositions before go-live to keep reporting accurate.
Reps used to leave their notes until the end of the week and then write them from memory — slow, and half of it guesswork. Calls, dispositions and recordings log themselves now. Friday afternoons went back to selling, and the notes are accurate.
Have questions or want to know more about AI-led 360 CTI?
Salesforce NPSP CTI connects 360 CTI call activity with NPSP records automatically. Contacts, households, opportunities, and campaign members update with notes, outcomes, duration, and follow-up tasks. Donor and volunteer communication stays visible inside Salesforce NPSP. Teams do not need separate call logs to reconcile later. Development staff stop managing two separate systems and start seeing all donor communication in one place — inside the NPSP records they already work from every day.
Yes, 360 CTI supports nonprofit donor calling Salesforce campaigns inside Salesforce NPSP. Teams can build call lists from contacts and campaign records, dial from Salesforce, and log outcomes after each call. Gift officers reach more donors without manual list tracking. Campaign activity writes back to NPSP automatically. Gift officers stop building call lists manually and start running campaigns directly from the NPSP contacts and opportunities that already exist in Salesforce.
Salesforce CTI for non-profit organizations routes volunteer inquiries to the right coordinator and records every interaction. 360 CTI can route calls by program, region, availability, or campaign need. Volunteer teams respond faster and keep coordination history inside Salesforce. Each call stays connected to the volunteer’s participation record. Volunteer coordinators get a searchable history of every volunteer interaction tied to their Salesforce record — without switching between a phone system and a volunteer management tool.
Salesforce telephony for non profits reduces admin time by removing manual call logging after donor calls. 360 CTI writes disposition, notes, duration, and follow-up details to the donor record. Development staff spend more time on stewardship, renewals, and pledge conversations. Fundraising calls log without staff intervention. When every call logs automatically, development directors can report on outreach volume, conversion rates, and pledge outcomes without chasing staff for updates.
After a Salesforce CTI for nonprofits call ends, donor data writes to the donor’s NPSP record automatically. 360 CTI links outcomes, duration, notes, recordings, and follow-up tasks to the right contact, household, or opportunity. Gift officers can review call history before the next outreach. Donor conversations appear alongside giving history. A gift officer reviewing a donor's record before the next call sees call history, pledges, and giving patterns all in one Salesforce view — not spread across email, notes, and a separate call log.
Volunteer call management Salesforce workflows help coordinators manage availability, inquiries, and follow-up inside Salesforce. 360 CTI routes volunteer calls by program, region, or coordinator availability, then logs outcomes to the volunteer record. Coordination stays in the same Salesforce environment as donor management. Teams do not need a separate calling system. Volunteer management and donor management live in the same Salesforce environment, giving coordinators a single place to track every type of outreach the organisation runs.
Guides, setup walkthroughs, and calling strategies for Salesforce admins and calling teams.
