Native to Salesforce
Use centralized call controls, automation, and unified dashboards to reduce manual effort and support efficient Salesforce call center operations.
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AI-driven call handling in Salesforce distributes calls evenly to prevent agent overload and maintain consistent service quality across the team.
Monitor live calls to identify gaps, provide instant feedback, and maintain high service standards across all customer interactions for better call outcomes.
AI CTI for call center operations routes calls to the right team or agent instantly, reducing internal handoffs and accelerating resolution across departments.
Configure IVR and allow customers or internal teams to access routine information (order status, delivery updates, etc.) without agent involvement, reducing workload.
Reduce caller wait times by routing calls based on real-time agent availability status—Online, Away, or Offline—for consistent service delivery.
Ensure consistent operations by auto-forwarding calls across teams or fallback numbers, minimizing missed calls.
From the first ring to a resolved case, every step is handled and recorded inside Salesforce.
Build IVR menus, queues and call rules in Salesforce without code, so every caller lands in the right place.
Calls go to agents who are Online, with fallback numbers and auto-forwarding when a team is busy.
Supervisors listen, whisper or barge into live calls to fix gaps while the customer is still on the line.
Calls, outcomes and missed calls are logged to Salesforce records and dashboards for daily decisions.
One Salesforce-native workspace for everyone who keeps calls moving.
See queues, agent status and missed calls in live Salesforce dashboards and act before service slips.
Monitor live calls, whisper tips and barge in to keep service quality consistent across shifts.
Get the caller’s record on screen, log outcomes automatically and spend less time on admin.
Configure IVR, queues, routing and fallback rules without code, all inside Salesforce.
Reviews from verified customers on the Salesforce AppExchange.
Finally a fully native CTI app for Salesforce. The time based call routing is awesome — last communicator, record, owner, simultaneous ring. Price is more than reasonable, but more importantly the functionality is there.
I have worked with multiple enterprise calling solutions in the past and 360 CTI beats them on dependability. This is a well developed calling solution that works across industries and provides enterprise quality at affordable prices.
Salesforce call center operations improve efficiency by giving managers better control over call flow, agent workload, and service visibility. 360 CTI uses queues, agent status, call distribution, and reporting to reduce manual coordination. Salesforce teams can track calls, outcomes, and performance without moving between separate systems.
Running AI-powered call center operations across Salesforce reduces overhead by automating repetitive call handling and reporting tasks. 360 CTI captures call activity, routes callers based on rules, and gives managers visibility into live performance. Operations teams spend less time fixing gaps manually and more time improving service delivery.
AI CTI for call center operations helps teams manage calls, agent availability, coaching, and reporting inside Salesforce. 360 CTI connects call controls with CRM records, AI summaries, and manager dashboards. Teams get cleaner call data and better operational visibility across leads, contacts, cases, and accounts.
AI-driven call handling in Salesforce improves first-call resolution by sending callers to the right agent with relevant context. 360 CTI uses call rules, caller history, and CRM data to reduce unnecessary transfers. Agents can respond faster because customer details and call activity are connected inside Salesforce.
Yes. 360 CTI supports high call volumes through queues, fallback routing, IVR, and agent availability rules. 360 CTI helps distribute calls across available teams and captures outcomes automatically. Salesforce managers can monitor volume, missed calls, and agent performance during busy periods.
Intelligent call center operations in Salesforce help managers see where delays, missed calls, and performance gaps are happening. 360 CTI provides dashboards, call activity, agent visibility, and AI-based conversation insights. 360 CTI gives managers a clear picture of where gaps are before they become customer-facing problems.
NewFree checklist
Use our five-page Salesforce CTI Integration & Migration Checklist to audit dependencies, confirm setup requirements, test call workflows, and compare solutions.
Guides, setup walkthroughs, and calling strategies for Salesforce admins and calling teams.
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