Boost Operational Efficiency with #1 AI-led Salesforce-native 360 CTI
Leverage centralized call controls, call automation, and a unified dashboard to reduce manual tasks and foster smoother, more effective call handling.
Partnered with the Most Customer-Centric Brands
Change How You Operate with AI-led CTI
Ensure Balanced Call Loads
Distribute calls evenly among agents to prevent overload, reduce caller wait times, and ensure consistent service quality across the team.
Ensure Quality Conversations
Monitor live calls to identify gaps, provide instant feedback, and maintain high service standards across all customer interactions for better call outcomes.
Resolve Issues
Faster
Streamline operations by routing calls to the right team or agent instantly, reducing internal handoffs and accelerating resolution across departments.
Offer Self-Service for Common Queries
Configure IVR and allow customers or internal teams to access routine information (order status, delivery updates, etc.) without agent involvement, reducing workload.
Connect Callers with Agents Faster
Reduce caller wait times by routing calls based on real-time agent availability status—Online, Away, or Offline—for uninterrupted service delivery.
Deliver Uninterrupted Quality Service
Ensure uninterrupted operations by auto-forwarding calls across teams or fallback numbers, minimizing missed calls, and maintaining consistent service delivery.
AI-led CTI, Built for Operational Success
13+
Years of Trust
Zero
Integration Hassle
100%
Free Support
No Code
Telephony Solution
Salesforce-Native
Telephony
100%
Data Security
Real Stories, Real Results
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I've implemented 5 different CTI solutions for consulting clients— this one is by far my favorite.
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This app is a time saver, keeps everything in line with your follow-up needs, and is not over-complicated
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Always quick, & friendly. Ashutosh & Mayank went above & beyond. Thanks
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I have worked with multiple enterprise calling solutions in the past and 360CTI beats them on dependability and provides the best native salesforce solution I have seen in the industry! This is a well developed calling solution that works well across industries and provides enterprise quality at affordable prices! Cant wait to see what's coming next!
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This app has been great for our team. It is easy to implement and navigate and the 360 team is very responsive in setting up and training. Thank you Gourav, Sahil, Anu, Josh, & Rachel.
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Pankaj has been on top of things during the demo, implementation, and testing phases. Any issues we have had were dealt with quickly by top-notch support. Thanks to Kshitij Gajbhiye, Ankita Kanwar, and the others who have helped us along the way.
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Finally a fully native CTI app for Salesforce. Do yourself a favor and trial this app. You will not be disappointed. The time based call routing is awesome -- last communicator, record, owner, simultaneous ring -- it is all there. Price is more than reasonable, but more importantly the functionality is there. Given that this is the one reasonably priced, and more importantly fully functional, I highly recommend this app
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An amazing experience to the customer. Great working with them. Highly recommended to customers looking to add CTI to their Salesforce environment.
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We recently switched from "Ameyo" to "360 CTI" and have found the experience largely positive. The overall support from the team has been good, but the assistance provided by Shivam Sharma and Atul Singh has been excellent. I sincerely value their support and highly recommend them. I hope to receive the same level of support in the future as well.
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In the real estate business, staying in touch with clients quickly and efficiently is crucial. With 360 CTI, we’ve seen improvements in both our client follow-up and customer service processes. The IVR system automatically routes calls to the correct agent, improving our response times. We’ve also used Call Automation to schedule follow-up calls with potential buyers, making the entire process seamless. The result? More engaged clients and faster deal closures, increasing our sales conversions.