Deliver Seamless Support with Salesforce Call Center Solutions

Enable agents to manage customer interactions efficiently with Salesforce cloud contact center capabilities and reliable service operations.

Chosen by Forward-Thinking Contact Centers

Elevate Your Salesforce Contact Center with 360 CTI

Reimagine customer service by improving agent performance, resolving queries faster, and delivering consistent experiences across your Salesforce call center operations.

Resolve Queries
Faster

360 CTI accelerates query resolution by smart call routing and automated distribution, directing inquiries to the right agents, minimizing wait times, and enhancing efficiency.

Get AI-Driven
Insights

Enhance customer interactions by leveraging AI-driven insights, enabling agents to provide personalized, relevant, and efficient support, improving satisfaction.

Drive Higher
Conversions

Boost conversions by streamlining outreach and follow-ups with automated calls, ensuring timely, consistent engagement that drives customer action and sales.

Improve Agent Productivity & Performance

Enhance agent productivity with call monitoring, Power Dialer, and Click-to-Dial by coaching agents in real-time and reducing manual dialing efforts.

Build Stronger
Relationships

Build stronger relationships by enabling personalized conversations with screen popups for customer data and caller history, creating meaningful, tailored customer interactions.

Make Data-driven
Decisions

Leverage comprehensive call tracking and AI chat transcripts to make data-driven decisions, improving strategies and optimizing customer interactions.

AI-led 360 CTI, Built to Deliver Results

13+

Years of Trust

Zero

Integration Hassle

100%

Free Support

No Code

Telephony Solution

Salesforce-Native

Telephony

100%

Data Security

Hear What Our Customers Say

★ ★ ★ ★ ★

Better than 5 other apps, A GREAT CTI.!

I've implemented 5 different CTI solutions for consulting clients— this one is by far my favorite.

Daniel Howell

Systems Administrator

★ ★ ★ ★ ★

A TIME-SAVING Product and Setup

This app is a time saver, keeps everything in line with your follow-up needs, and is not over-complicated

Mike Adams

Founder and President at Smart Stays Inv Smart Stays Inc

★ ★ ★ ★ ★

Awesome tech support

Always quick, & friendly. Ashutosh & Mayank went above & beyond. Thanks

Gerald Maguire

Sr Mortgage Advisor

★ ★ ★ ★ ★

Dependability and provides the best native salesforce solution

I have worked with multiple enterprise calling solutions in the past and 360CTI beats them on dependability and provides the best native salesforce solution I have seen in the industry! This is a well developed calling solution that works well across industries and provides enterprise quality at affordable prices! Cant wait to see what's coming next!

Rachel Reece

System Administrator

★ ★ ★ ★ ★

It is easy to implement and navigate

This app has been great for our team. It is easy to implement and navigate and the 360 team is very responsive in setting up and training. Thank you Gourav, Sahil, Anu, Josh, & Rachel.

Christina Duncan

Transaction Manager

★ ★ ★ ★ ★

Very quick and accurate when answering a call.

Pankaj has been on top of things during the demo, implementation, and testing phases. Any issues we have had were dealt with quickly by top-notch support. Thanks to Kshitij Gajbhiye, Ankita Kanwar, and the others who have helped us along the way.

Chris Bullion

Engineering Director

★ ★ ★ ★ ★

Fully native CTI app for Salesforce.

Finally a fully native CTI app for Salesforce. Do yourself a favor and trial this app. You will not be disappointed. The time based call routing is awesome -- last communicator, record, owner, simultaneous ring -- it is all there. Price is more than reasonable, but more importantly the functionality is there. Given that this is the one reasonably priced, and more importantly fully functional, I highly recommend this app

Josh Rodgers

COO

★ ★ ★ ★ ★

A wonderful CTI created by the team.

An amazing experience to the customer. Great working with them. Highly recommended to customers looking to add CTI to their Salesforce environment.

Sabbas Pereira

Director

★ ★ ★ ★ ★

Great Solution for Calling.

We recently switched from "Ameyo" to "360 CTI" and have found the experience largely positive. The overall support from the team has been good, but the assistance provided by Shivam Sharma and Atul Singh has been excellent. I sincerely value their support and highly recommend them. I hope to receive the same level of support in the future as well.

Arun Narvekar

Developer

★ ★ ★ ★ ★

360 CTI Simplified Client Follow-Ups and Improved Customer Service!

In the real estate business, staying in touch with clients quickly and efficiently is crucial. With 360 CTI, we’ve seen improvements in both our client follow-up and customer service processes. The IVR system automatically routes calls to the correct agent, improving our response times. We’ve also used Call Automation to schedule follow-up calls with potential buyers, making the entire process seamless. The result? More engaged clients and faster deal closures, increasing our sales conversions.

Anchal Pal

Administrator

FAQs

FAQs About Salesforce Contact Center

Salesforce call center integration improves productivity by showing customer data instantly and automating call logging inside Salesforce. Agents spend less time searching or updating records and more time resolving customer issues, which reduces response and handling time.

A cloud contact center for Salesforce scales instantly without hardware or setup delays. You can add or remove agents in minutes, making it ideal for remote teams, seasonal demand, and fast-growing contact centers.

Salesforce CTI for contact centers reduces call handling time by automating dialing, screen pops, and call documentation. AI-powered call logs and transcripts eliminate manual data entry and speed up post-call wrap-up.

Yes. Contact center AI for Salesforce improves outcomes by routing calls to the right agent and providing real-time coaching insights. This leads to faster resolutions, better call quality, and higher customer satisfaction.

The best contact center solution for Salesforce should be Salesforce-native, cloud-based, and AI-powered. Key features include automation, real-time analytics, remote team support, and enterprise-grade scalability.

A Salesforce cloud telephony contact center handles call spikes through automatic scaling and traffic distribution. This ensures reliable call quality and zero downtime during peak hours or high-demand periods.

Need more Info ?

Power Every Salesforce Call Center Interaction

Have questions or want to know more about AI-powered 360 CTI?

Contact our Experts

Deliver Seamless Support with Salesforce Call Center Solutions

Chosen by Forward-Thinking Contact Centers

Elevate Your Salesforce Contact Center with 360 CTI

Resolve Queries
Faster

Get AI-Driven
Insights

Drive Higher
Conversions

Improve Agent Productivity & Performance

Build Stronger
Relationships

Make Data-driven
Decisions

AI-led 360 CTI, Built to Deliver Results

13+

Zero

100%

No Code

Salesforce-Native

100%

Hear What Our Customers Say

Daniel Howell

Mike Adams

Gerald Maguire

Rachel Reece

Christina Duncan

Chris Bullion

Josh Rodgers

Sabbas Pereira

Arun Narvekar

Anchal Pal

FAQs

Power Every Salesforce Call Center Interaction

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Features

Solutions

Deliver Seamless Support with Salesforce Call Center Solutions

Chosen by Forward-Thinking Contact Centers

Elevate Your Salesforce Contact Center with 360 CTI

Resolve Queries Faster

Get AI-Driven Insights

Drive Higher Conversions

Improve Agent Productivity & Performance

Build Stronger Relationships

Make Data-driven Decisions

AI-led 360 CTI, Built to Deliver Results

13+

Zero

100%

No Code

Salesforce-Native

100%

Hear What Our Customers Say

Daniel Howell

Mike Adams

Gerald Maguire

Rachel Reece

Christina Duncan

Chris Bullion

Josh Rodgers

Sabbas Pereira

Arun Narvekar

Anchal Pal

FAQs

How does Salesforce call center integration improve agent productivity and response times?

What makes a cloud contact center for Salesforce more scalable than on-premises telephony?

How does Salesforce CTI for contact centers reduce call handling time and manual work?

Can contact center AI for Salesforce improve routing, coaching, and call outcomes?

What should businesses look for in the best contact center solution for Salesforce?

How does a Salesforce cloud telephony contact center handle high call volume spikes?

Power Every Salesforce Call Center Interaction

Resolve Queries
Faster

Get AI-Driven
Insights

Drive Higher
Conversions

Build Stronger
Relationships

Make Data-driven
Decisions