Native to Salesforce
Bring calling, routing, logging, and reporting into the CRM your agents already use, building a Salesforce call center that connects every interaction to the right record with a full Salesforce call center solution.
Contact our Experts
360 CTI's Salesforce call center solution speeds up resolution with smart call routing and automated distribution, directing inquiries to the right agents, minimizing wait times, and enhancing efficiency.
Enhance customer interactions with AI-driven insights, enabling agents to provide personalized, relevant, and efficient support, improving satisfaction.
Boost conversions by streamlining outreach and follow-ups with automated calls, ensuring timely, consistent engagement that drives customer action and sales.
Enhance agent productivity with call monitoring, Power Dialer, and Click-to-Dial by coaching agents in real-time and reducing manual dialing efforts.
Build stronger relationships through a Salesforce cloud contact center setup that shows screen popups with customer data and caller history, creating meaningful, tailored interactions.
Leverage comprehensive call tracking and AI call transcripts to make data-driven decisions, improving strategies and optimizing customer interactions.
From the first ring to a resolved case, every interaction is handled and logged inside Salesforce.
IVR, queues and skill-based rules send each caller to the right agent in seconds.
A screen pop opens the caller’s Contact and Case history before the agent says hello.
Notes, outcomes and AI summaries are saved to the Case automatically when the call ends.
Supervisors monitor live calls and use dashboards and AI insights to raise service quality.
One Salesforce-native workspace for agents, supervisors and service leaders.
Handle calls inside Service Cloud with screen pops, Click-to-Dial and automatic case logging.
Monitor queues and live calls, whisper guidance and step in when a customer needs help.
Track volume, wait times, first-call resolution and agent performance in real time.
Set up IVR, queues, routing and dispositions without code, all inside Salesforce.
Reviews from verified customers on the Salesforce AppExchange
Finally a fully native CTI app for Salesforce. The time based call routing is awesome — last communicator, record, owner, simultaneous ring. Price is more than reasonable, but more importantly the functionality is there.
I have worked with multiple enterprise calling solutions in the past and 360 CTI beats them on dependability. This is a well developed calling solution that works across industries and provides enterprise quality at affordable prices.
A Salesforce call center solution improves productivity by keeping calls, records, and updates in one Salesforce workspace. 360 CTI shows caller context, supports click-to-call, and logs activity after each conversation. Agents respond faster because case details, notes, and follow-up actions stay connected to the right Salesforce record. Salesforce managers get accurate activity data without chasing reps to update records after every call.
A Salesforce cloud contact center scales faster because teams can add users, queues, and call flows without physical phone systems. 360 CTI supports cloud calling, availability rules, and routing logic inside Salesforce. Contact center managers can handle volume changes while keeping call activity tied to CRM records.
360 CTI for contact centers reduces handling time by placing caller context, dial controls, notes, and dispositions inside the agent workflow. 360 CTI automates call logging, supports Click-to-Dial, and captures outcomes after conversations. Salesforce records stay updated without duplicate admin work.
Yes, a Salesforce Service Cloud contact center can improve routing, coaching, and outcomes when AI is connected to real call activity. 360 CTI uses call context, summaries, sentiment, and manager visibility to guide better decisions. Salesforce teams get clearer performance data and can coach agents based on actual conversations.
The best contact center solution for Salesforce should connect calling, routing, logging, reporting, and agent workflows inside Salesforce. 360 CTI supports call controls, Power Dialer, dashboards, AI insights, and automatic activity capture. Teams get one CRM-based view of customers, conversations, and follow-up actions without switching between tools.
A Salesforce cloud telephony contact center handles spikes through queues, availability rules, and call distribution logic. 360 CTI directs calls to available agents and captures activity during busy periods. Salesforce managers can track volume, missed calls, outcomes, and team performance in real time.
NewFree checklist
Use our five-page Salesforce CTI Integration & Migration Checklist to audit dependencies, confirm setup requirements, test call workflows, and compare solutions.
Guides, setup walkthroughs, and calling strategies for Salesforce admins and calling teams.
Have questions or want to know more about AI-powered 360 CTI?
