Native to Salesforce
Enable teams to run a remote call center in Salesforce with calling, supervision, agent availability, and reporting connected to CRM records.
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Agents call remotely through Salesforce mobile and 360 CTI's mobile app, keeping activity tied to CRM records.
Monitor, whisper, or barge into live calls to coach agents in a remote call center in Salesforce.
Distribute calls by availability and skills with Salesforce call center integration to reduce missed calls.
Enable remote agents to update their availability (Online, Away, Offline) so calls are routed only to available team members, minimizing delays.
Track calls, missed calls, durations, and outcomes across your remote call center Salesforce deployment for better Salesforce call center management.
Ensure repeat callers connect with the same agent using Sticky Agent, building trust and consistent support, so remote teams stay unified and professional.
Wherever agents work, every call, status change and outcome stays connected to Salesforce.
Agents sign in from home, the office or the field on desktop or the 360 CTI mobile app.
Agents mark themselves Online, Away or Offline, so calls only reach people who can answer.
Calls follow skills, availability and Sticky Agent rules, with the Salesforce record on screen.
Managers monitor, whisper or barge into live calls and track outcomes in Salesforce dashboards.
One Salesforce-native calling workspace, wherever your people work.
Make and take calls from desktop or mobile with customer context and automatic call logging.
Call from the 360 CTI mobile app on the move while every call and note syncs to Salesforce.
Listen, whisper and barge into live calls to coach agents without being in the same room.
Track calls, missed calls and outcomes across locations from Salesforce dashboards.
Reviews from verified customers on the Salesforce AppExchange
Finally a fully native CTI app for Salesforce. The time based call routing is awesome — last communicator, record, owner, simultaneous ring. Price is more than reasonable, but more importantly the functionality is there.
I have worked with multiple enterprise calling solutions in the past and 360 CTI beats them on dependability. This is a well developed calling solution that works across industries and provides enterprise quality at affordable prices.
A virtual call center Salesforce setup supports remote teams by keeping calling, customer records, and agent activity in one place. 360 CTI connects remote calling, status updates, supervision, and call logging to Salesforce records. Managers get visibility into calls and outcomes, while agents work from approved locations with CRM context.
A Salesforce call center for remote teams works well when calling activity stays connected to customer data. 360 CTI gives agents call controls, customer context, status management, and activity capture inside Salesforce. Remote teams can manage calls without losing visibility across leads, contacts, accounts, and cases.
A remote call center in Salesforce maintains quality through supervisor visibility, call tracking, and agent availability controls. 360 CTI supports live monitoring, whispering, barging, call logs, and fallback handling for distributed teams. Salesforce managers can review conversations, missed calls, and outcomes without depending on separate reports.
Yes, Salesforce call center management becomes easier when users, queues, and rules can be managed from a cloud setup. 360 CTI supports distributed agents, status-based call handling, team visibility, and reporting. Salesforce teams can add remote users while keeping call records and performance data organized.
A strong virtual call center Salesforce setup for a Salesforce call center for remote teams should include remote calling, live supervision, user status, call logging, dashboards, and Salesforce call center integration. 360 CTI connects these features with Salesforce records and daily agent workflows. Businesses get clearer visibility into remote performance, missed calls, and customer follow-ups.
A remote call center in Salesforce helps manage distributed teams by connecting calls, agents, and reporting to CRM records. 360 CTI uses Salesforce call center integration to capture activity, route calls by availability, and track outcomes. Managers can monitor remote call volume, response speed, and agent performance inside Salesforce.
Guides, setup walkthroughs, and calling strategies for Salesforce admins and calling teams.
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