Power Your Remote Call Center with Salesforce-Native 360 CTI

Enable secure, high-performance customer support for remote teams—fully inside Salesforce.

Trusted by India’s Leading Enterprises

Capabilities for Remote Call Center Success

Manage Calls with a Mobile App

Empower agents to make and receive calls remotely via Salesforce mobile and 360 Textolic, ensuring uninterrupted communication from anywhere.

Live Call
Supervision

Use call barging, whispering, and monitoring to coach agents in real time—even from remote locations—to maintain service quality.

Balance Workloads for Remote Teams

Distribute inbound calls evenly across remote agents based on availability or skillset, improving call handling speed and team efficiency.

Faster Connectivity with Remote Teams

Enable remote agents to update their availability (Online, Away, Offline) so calls are routed only to available team members, minimizing delays.

Boost Remote Team Accountability

Track every inbound/outbound call, missed calls, durations, and outcomes by user, ensuring transparency and accountability across remote teams.

Deliver a Consistent Customer Experience

Ensure repeat callers connect with the same agent using Sticky Agent, building trust and seamless support, so remote teams stay unified and professional.

AI-led CTI Built for Reliable Remote Teams

13+

Years of Trust

Zero

Integration Hassle

100%

Free Support

Dedicated

Mobile App

Salesforce-Native

Telephony

100%

Data Security

Voices from the Frontlines of Telephony

★ ★ ★ ★ ★

Better than 5 other apps, A GREAT CTI.!

I've implemented 5 different CTI solutions for consulting clients— this one is by far my favorite.

Daniel Howell

Systems Administrator

★ ★ ★ ★ ★

A TIME-SAVING Product and Setup

This app is a time saver, keeps everything in line with your follow-up needs, and is not over-complicated

Mike Adams

Founder and President at Smart Stays Inv Smart Stays Inc

★ ★ ★ ★ ★

Awesome tech support

Always quick, & friendly. Ashutosh & Mayank went above & beyond. Thanks

Gerald Maguire

Sr Mortgage Advisor

★ ★ ★ ★ ★

Dependability and provides the best native salesforce solution

I have worked with multiple enterprise calling solutions in the past and 360CTI beats them on dependability and provides the best native salesforce solution I have seen in the industry! This is a well developed calling solution that works well across industries and provides enterprise quality at affordable prices! Cant wait to see what's coming next!

Rachel Reece

System Administrator

★ ★ ★ ★ ★

It is easy to implement and navigate

This app has been great for our team. It is easy to implement and navigate and the 360 team is very responsive in setting up and training. Thank you Gourav, Sahil, Anu, Josh, & Rachel.

Christina Duncan

Transaction Manager

★ ★ ★ ★ ★

Very quick and accurate when answering a call.

Pankaj has been on top of things during the demo, implementation, and testing phases. Any issues we have had were dealt with quickly by top-notch support. Thanks to Kshitij Gajbhiye, Ankita Kanwar, and the others who have helped us along the way.

Chris Bullion

Engineering Director

★ ★ ★ ★ ★

Fully native CTI app for Salesforce.

Finally a fully native CTI app for Salesforce. Do yourself a favor and trial this app. You will not be disappointed. The time based call routing is awesome -- last communicator, record, owner, simultaneous ring -- it is all there. Price is more than reasonable, but more importantly the functionality is there. Given that this is the one reasonably priced, and more importantly fully functional, I highly recommend this app

Josh Rodgers

COO

★ ★ ★ ★ ★

A wonderful CTI created by the team.

An amazing experience to the customer. Great working with them. Highly recommended to customers looking to add CTI to their Salesforce environment.

Sabbas Pereira

Director

★ ★ ★ ★ ★

Great Solution for Calling.

We recently switched from "Ameyo" to "360 CTI" and have found the experience largely positive. The overall support from the team has been good, but the assistance provided by Shivam Sharma and Atul Singh has been excellent. I sincerely value their support and highly recommend them. I hope to receive the same level of support in the future as well.

Arun Narvekar

Developer

★ ★ ★ ★ ★

360 CTI Simplified Client Follow-Ups and Improved Customer Service!

In the real estate business, staying in touch with clients quickly and efficiently is crucial. With 360 CTI, we’ve seen improvements in both our client follow-up and customer service processes. The IVR system automatically routes calls to the correct agent, improving our response times. We’ve also used Call Automation to schedule follow-up calls with potential buyers, making the entire process seamless. The result? More engaged clients and faster deal closures, increasing our sales conversions.

Anchal Pal

Administrator

FAQs

A virtual call center Salesforce setup allows agents to handle calls from anywhere using Salesforce-native telephony. Agents access customer data, call tools, and workflows securely without being tied to a physical office.

A Salesforce call center for remote teams combines cloud telephony, automation, and CRM data in one platform. This ensures consistent performance, visibility, and call quality across distributed teams.

Remote call center Salesforce software uses cloud infrastructure to balance call loads dynamically. This prevents call drops and ensures stable performance even when agents work from different locations.

Yes. A remote call center Salesforce environment allows businesses to add or remove agents instantly. There is no hardware dependency, making it ideal for fast growth or seasonal demand.

The best virtual call center software for Salesforce should offer Salesforce-native CTI, automation, and real-time monitoring. Security, easy onboarding, and performance analytics are also essential for remote operations.

Salesforce cloud telephony centralizes calls, agents, and reporting inside Salesforce. Managers can monitor productivity, call volumes, and service levels in real time across remote teams.

Need more Info ?

Deliver Consistent, Connected Customer Experiences—From Anywhere

Have questions or want to know more about AI-led 360 CTI?

Contact our Experts

Power Your Remote Call Center with Salesforce-Native 360 CTI

Trusted by India’s Leading Enterprises

Capabilities for Remote Call Center Success

Manage Calls with a Mobile App

Live Call
Supervision

Balance Workloads for Remote Teams

Faster Connectivity with Remote Teams

Boost Remote Team Accountability

Deliver a Consistent Customer Experience

AI-led CTI Built for Reliable Remote Teams

13+

Zero

100%

Dedicated

Salesforce-Native

100%

Voices from the Frontlines of Telephony

Daniel Howell

Mike Adams

Gerald Maguire

Rachel Reece

Christina Duncan

Chris Bullion

Josh Rodgers

Sabbas Pereira

Arun Narvekar

Anchal Pal

FAQs

Deliver Consistent, Connected Customer Experiences—From Anywhere

Loading......

Email Us

Features

Solutions

Power Your Remote Call Center with Salesforce-Native 360 CTI

Trusted by India’s Leading Enterprises

Capabilities for Remote Call Center Success

Manage Calls with a Mobile App

Live Call Supervision

Balance Workloads for Remote Teams

Faster Connectivity with Remote Teams

Boost Remote Team Accountability

Deliver a Consistent Customer Experience

AI-led CTI Built for Reliable Remote Teams

13+

Zero

100%

Dedicated

Salesforce-Native

100%

Voices from the Frontlines of Telephony

Daniel Howell

Mike Adams

Gerald Maguire

Rachel Reece

Christina Duncan

Chris Bullion

Josh Rodgers

Sabbas Pereira

Arun Narvekar

Anchal Pal

FAQs

How does a virtual call center in Salesforce support remote teams effectively?

What makes Salesforce a strong call center solution for remote teams?

How does remote call center software for Salesforce maintain call quality and reliability?

Can a remote call center in Salesforce scale quickly for growing teams?

What features should businesses look for in the best virtual call center software for Salesforce?

How does Salesforce cloud telephony help manage remote call center operations efficiently?

Deliver Consistent, Connected Customer Experiences—From Anywhere

Live Call
Supervision