Prepare for Quality Remote Customer Support with AI-driven 360 CTI
Empower your remote teams with advanced Salesforce telephony for effective, fast, and personalized service delivery from anywhere.
Trusted by India’s Leading Enterprises
Capabilities for Remote Call Center Success
Manage Calls with a Mobile App
Empower agents to make and receive calls remotely via Salesforce mobile and 360 Textolic, ensuring uninterrupted communication from anywhere.
Live Call
Supervision
Use call barging, whispering, and monitoring to coach agents in real time—even from remote locations—to maintain service quality.
Balance Workloads for Remote Teams
Distribute inbound calls evenly across remote agents based on availability or skillset, improving call handling speed and team efficiency.
Faster Connectivity with Remote Teams
Enable remote agents to update their availability (Online, Away, Offline) so calls are routed only to available team members, minimizing delays.
Boost Remote Team Accountability
Track every inbound/outbound call, missed calls, durations, and outcomes by user, ensuring transparency and accountability across remote teams.
Deliver a Consistent Customer Experience
Ensure repeat callers connect with the same agent using Sticky Agent, building trust and seamless support, so remote teams stay unified and professional.
AI-led CTI Built for Reliable Remote Teams
13+
Years of Trust
Zero
Integration Hassle
100%
Free Support
Dedicated
Mobile App
Salesforce-Native
Telephony
100%
Data Security
Voices from the Frontlines of Telephony
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I've implemented 5 different CTI solutions for consulting clients— this one is by far my favorite.
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This app is a time saver, keeps everything in line with your follow-up needs, and is not over-complicated
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Always quick, & friendly. Ashutosh & Mayank went above & beyond. Thanks
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I have worked with multiple enterprise calling solutions in the past and 360CTI beats them on dependability and provides the best native salesforce solution I have seen in the industry! This is a well developed calling solution that works well across industries and provides enterprise quality at affordable prices! Cant wait to see what's coming next!
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This app has been great for our team. It is easy to implement and navigate and the 360 team is very responsive in setting up and training. Thank you Gourav, Sahil, Anu, Josh, & Rachel.
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Pankaj has been on top of things during the demo, implementation, and testing phases. Any issues we have had were dealt with quickly by top-notch support. Thanks to Kshitij Gajbhiye, Ankita Kanwar, and the others who have helped us along the way.
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Finally a fully native CTI app for Salesforce. Do yourself a favor and trial this app. You will not be disappointed. The time based call routing is awesome -- last communicator, record, owner, simultaneous ring -- it is all there. Price is more than reasonable, but more importantly the functionality is there. Given that this is the one reasonably priced, and more importantly fully functional, I highly recommend this app
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An amazing experience to the customer. Great working with them. Highly recommended to customers looking to add CTI to their Salesforce environment.
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We recently switched from "Ameyo" to "360 CTI" and have found the experience largely positive. The overall support from the team has been good, but the assistance provided by Shivam Sharma and Atul Singh has been excellent. I sincerely value their support and highly recommend them. I hope to receive the same level of support in the future as well.
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In the real estate business, staying in touch with clients quickly and efficiently is crucial. With 360 CTI, we’ve seen improvements in both our client follow-up and customer service processes. The IVR system automatically routes calls to the correct agent, improving our response times. We’ve also used Call Automation to schedule follow-up calls with potential buyers, making the entire process seamless. The result? More engaged clients and faster deal closures, increasing our sales conversions.