7 Salesforce CTI Software Platforms Enterprises Actually Use (And Why They Scale)

Salesforce, being a powerful CRM platform, is now the operating system for revenue and service teams. But in many enterprises, voice still runs on a separate track. The call happens in one tool, customer context lives in another, and reps are left stitching the story together after the conversation ends. At scale, that disconnect shows up everywhere. Call notes are inconsistent, follow-up slips, reporting becomes unreliable, and coaching turns reactive because leaders can only see activity , not what actually happened in the call.  

That’s why enterprises invest in Salesforce CTI software that does more than basic click to dial. They look for CTI telephony for Salesforce that can scale across geographies, teams, and governance needs while keeping data inside the CRM. In this blog post, we’ll break down the top seven SFDC CTI apps that enterprises actually use. So, let’s dive right in! 

Top 7 Salesforce CTI Apps Built to Scale Voice and Data 

Enterprise teams choose CTI tools because they can handle volume, support global org structure, meet compliance requirements, and still keep reps working inside Salesforce with clean, reliable data. Let’s take a look at the top 7 SFDC CTI app options that enterprises commonly choose, along with the specific scaling strengths leaders care about. 

1.360 CTI 

360 CTI is AI–powered Salesforce-native CTI that enables streamlined call flow, agent productivity, and personalized customer interactions, all within the CRM platform. It positions CTI as an operating layer inside Salesforce that supports high-volume calling, structured logging, and workflow-driven follow ups. And that’s exactly what enterprise teams need when call volume and process complexity increase. 

Key Features: 

• Installs from AppExchange and runs natively in Salesforce. It requires no API or external integration that helps in quick set up. 

• Inbound and outbound calling with click-to-dial, power dialer, and predictive dialing support.  

• AI-powered call routing and IVR based on agent skills, priority, customer tier, and availability.   

• Supports call flow configuration and routing so you can minimize missed calls, manage service levels, and meet SLAs easily.  

• On incoming calls, agents can access customer data instantly to enable faster response.  

• Logs calls automatically so every interaction is captured for follow-up, reporting, and process consistency. 

2.Five9 

Five9 tends to show up in the enterprise shortlist when outbound campaigns and QA oversight are serious requirements. It helps to solve volume, urgency, and precision challenges. Its Salesforce integration is positioned around a unified agent experience and supervisor controls, which helps when you need visibility and quality management at scale. For enterprises that measure time in seconds, dialing on Five9 is directly tied to Salesforce logic. Consequently, calls are connected to agents accurately when data indicates the highest likelihood of conversion. 

Key features: 

• It supports automatic call logging, workflow automation, and CRM screen pop-ups. 

• Supervisors can coach agents via whisper mode or join conversations directly and monitor call live. 

• It offers predictive, progressive, and power dialing modes to optimize agent’s productivity. 

• It allows call disposition tracking, campaign management, and easy contact syncing due to Salesforce integration. 

3.AirCall 

AirCall is best for enterprises that want speed of deployment and clean CRM data. It is a cloud-based CTI tool that is specially designed for flexibility, speed, and remote readiness. It is easy to roll out, easy to adopt, and tightly integrated with Salesforce. That’s what makes it a good choice for distributed teams that want to scale. As teams expand, consistency in call logging and visibility helps maintain reporting accuracy. 

Key features: 

• It offers plug-and-play setup with no in-house hardware, which makes it an ideal choice for fast deployment.  

• It is a Salesforce-native platform that offers automatic logging of calls and notes, links them to records, and triggers follow-up workflows. 

• It offers easy configuration of call routing, IVR, and voicemail without engineering support. 

• It provides features like live call monitoring, call whispering, and real-time coaching for agent training.

4.RingCentral  

The next Salesforce CTI software in our list is RingCentral. Enterprises that already standardize on RingCentral often extend it into Salesforce for consistency and adoption. It scales easily because teams do not need to learn a new telephony system. Salesforce becomes the single central unit, while RingCentral provides reliable enterprise calling across departments and regions.  

Key features: 

• Make and receive calls inside Salesforce with automatic call logging and outcome tracking. 

• Use SMS alongside voice so reps can follow up in the same screen. 

• See teammates’ availability with presence, and transfer calls to the relevant person faster. 

• Record calls, review voicemails with transcription, and click-to-dial from Salesforce records. 

5.Amazon Connect CTI Adapter 

Amazon Connect is a cloud-native contact center that appeals to enterprises that have already invested in AWS and want maximum control over scalability and infrastructure. Known for its flexibility and scalability, Amazon Connect brings powerful voice capabilities into the CRM and allows organizations to use AWS’s contact center stack while maintaining Salesforce as the source of truth. The platform scales because it is cloud-native and elastic by design. 

Key feature: 

• Use full Amazon Connect call controls inside Salesforce including dial, hold, and transfer. 

• Connect with AWS AI services like Amazon Lex for conversational bots and Amazon Polly for text-to-speech. 

• Use Salesforce data to personalize IVR steps and set smarter routing rules. 

• Store call recordings and transcripts in Amazon S3 for long-term access and compliance. 

6.Vonage Contact Center 

Vonage Contact Center provides a flexible, cloud-based CTI that focuses on delivering high-quality calls and an intuitive user experience. Enterprises go for this tool when they need a mature contact center foundation that still connects cleanly to Salesforce for day-to-day agent work. It scales well because it supports structured routing, queue management, and supervisor oversight across large teams, while Salesforce is aligned as the system of record for cases, contacts, and outcomes.  

• Routes calls intelligently using Salesforce data, agent skills, and queue logic. 

• Automatically logs calls to correct Salesforce record and display screen pops with customer context before the call is answered. 

• Allows supervisors to monitor live calls, review recordings, and track agent performance. 

• Supports blended inbound calling, IVR menus, and voicemail routing. 

7.Genesys Cloud CX  

Genesys Cloud CX is an enterprise-grade contact center solution designed for businesses managing high-volume of customer interactions across digital channels. This SFDC CTI app is a common enterprise pick when voice is a part of a broader customer experience strategy and the org needs global scale. It easily scales because it is built for complex routing, multi-region operations, and deep analytics.  

Key features: 

• Leverages AI routing to connect customers to the best agent based on skills and past interactions. 

• Provides speech and sentiment insights to understand call quality and the customer’s emotion in real-time. 

• Brings voice, SMS, chat, and social channels into one unified agent workspace. 

• Provides quality tools for recordings, agent evaluations, and compliance tracking. 

Wrapping Up 

Voice is becoming a bigger part of how enterprises sell and support. And Salesforce is where that work needs to live. The next wave of CTI will be about turning every call into clean CRM data, smarter automation, and real insights into quality outcomes. That’s why choosing Salesforce CTI software is now a strategic decision, not a tool decision. The best CTI for Salesforce will be the one that stays tightly connected to Salesforce, supports governance and compliance, and helps teams improve faster as volumes grow.