AI-Connect: Real-Time AI Call Translation for Business Conversations
Speak to customers in 50+ languages so no lead is lost and the full call context is logged in your Salesforce CTI call translation workflows.
Our Customers
AI-Connect Features for Intelligent CTI Conversations
Make every call globally accessible with AI call intelligence for Salesforce without slowing your agents down.
Multilingual Translation Across 50+ Languages
Translate live calls instantly so both sides speak naturally in their own language, without pauses.
Natural Two-Way Conversations
Enable real-time, bidirectional voice translation that makes every call sound natural and effortless.
Low Latency Voice Processing
Keep translation nearly instant with minimal delay so conversations stay smooth and interruption-free.
Context and Tone Adaptation
Match translation to intent, emotion, and tone so sensitive calls stay empathetic, clear, and human.
AI-Driven Clarity and Accuracy
Handle real speech, accents, and industry language so translation holds up in complex conversations.
Salesforce Integration and Auto Logging
Sync translated call summaries, transcripts, and outcomes into Salesforce automatically so tracking stays complete.
Ready to Remove Language Barriers From Live CTI Calls?
How AI-Connect Powers Smarter Global CTI Conversations
Proven Impact: Faster Global Service, Fewer Repeats, Better Clarity
24/7
Multilingual Voice Coverage
3×
Faster Cross-Border Call Resolution
41%
Reduction in Repeat Explanations
30%
Lower Dependency on Multilingual Staffing
Instant CRM
Logging in One Standard Language
Zero
Disruption to Existing CTI Workflows
Hear What Our Customers Say
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I've implemented 5 different CTI solutions for consulting clients— this one is by far my favorite.
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This app is a time saver, keeps everything in line with your follow-up needs, and is not over-complicated
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Always quick, & friendly. Ashutosh & Mayank went above & beyond. Thanks
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I have worked with multiple enterprise calling solutions in the past and 360CTI beats them on dependability and provides the best native salesforce solution I have seen in the industry! This is a well developed calling solution that works well across industries and provides enterprise quality at affordable prices! Cant wait to see what's coming next!
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This app has been great for our team. It is easy to implement and navigate and the 360 team is very responsive in setting up and training. Thank you Gourav, Sahil, Anu, Josh, & Rachel.
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Pankaj has been on top of things during the demo, implementation, and testing phases. Any issues we have had were dealt with quickly by top-notch support. Thanks to Kshitij Gajbhiye, Ankita Kanwar, and the others who have helped us along the way.
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Finally a fully native CTI app for Salesforce. Do yourself a favor and trial this app. You will not be disappointed. The time based call routing is awesome -- last communicator, record, owner, simultaneous ring -- it is all there. Price is more than reasonable, but more importantly the functionality is there. Given that this is the one reasonably priced, and more importantly fully functional, I highly recommend this app
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An amazing experience to the customer. Great working with them. Highly recommended to customers looking to add CTI to their Salesforce environment.
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We recently switched from "Ameyo" to "360 CTI" and have found the experience largely positive. The overall support from the team has been good, but the assistance provided by Shivam Sharma and Atul Singh has been excellent. I sincerely value their support and highly recommend them. I hope to receive the same level of support in the future as well.
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In the real estate business, staying in touch with clients quickly and efficiently is crucial. With 360 CTI, we’ve seen improvements in both our client follow-up and customer service processes. The IVR system automatically routes calls to the correct agent, improving our response times. We’ve also used Call Automation to schedule follow-up calls with potential buyers, making the entire process seamless. The result? More engaged clients and faster deal closures, increasing our sales conversions.
