Our Customers

Salesforce AI Call Translation Software Features

Make every call globally accessible with AI call intelligence for Salesforce without slowing your agents down.

Multilingual Translation Across 50+ Languages

Translate live calls instantly so both sides can speak naturally in their own language with Salesforce live call translation.

Natural Two-Way Conversations

Enable real-time, bidirectional voice translation so it sounds like a normal conversation

Low Latency Voice Processing

Keep translation nearly instant with minimal delay, so conversations stay smooth, fast, and interruption-free.

Context and Tone Adaptation

Match translation to intent, emotion, and tone so sensitive calls still feel empathetic, clear, and human.

AI-Driven Clarity and Accuracy

Handle real speech, accents, and industry language so translation holds up in complex conversations.

Salesforce Integration and Auto Logging

Sync translated call summaries, transcripts, and outcomes into Salesforce automatically so tracking stays clean and complete.

Ready to Remove Language Barriers From Live CTI Calls?

How AI-Connect Powers Smarter Global CTI Conversations

step-01:

Automatic Speech-to-Text Transcripts

Create instant transcripts of multilingual calls for quality review, and consistent follow-ups.

Step-02:

Custom Vocabulary Support

Train the AI on your acronyms, brand terms, and industry phrases so translations stay precise and relevant.

Step-03:

Enterprise-Grade Security & Reliability

Protect customer data with enterprise-grade security while supporting high call volumes across teams and regions.

Results That Speak for Themselves

24/7

Multilingual Voice Coverage

3×

Faster Cross-Border Call Resolution

41%

Reduction in Repeat Explanations

30%

Lower Dependency on Multilingual Staffing

Instant CRM

Logging in One Standard Language

100%

Salesforce Real-Time Voice Translation

Hear What Our Customers Say

★ ★ ★ ★ ★

Better than 5 other apps, A GREAT CTI.!

I've implemented 5 different CTI solutions for consulting clients— this one is by far my favorite.

Daniel Howell

Systems Administrator

★ ★ ★ ★ ★

A TIME-SAVING Product and Setup

This app is a time saver, keeps everything in line with your follow-up needs, and is not over-complicated

Mike Adams

Founder and President at Smart Stays Inv Smart Stays Inc

★ ★ ★ ★ ★

Awesome tech support

Always quick, & friendly. Ashutosh & Mayank went above & beyond. Thanks

Gerald Maguire

Sr Mortgage Advisor

★ ★ ★ ★ ★

Dependability and provides the best native salesforce solution

I have worked with multiple enterprise calling solutions in the past and 360CTI beats them on dependability and provides the best native salesforce solution I have seen in the industry! This is a well developed calling solution that works well across industries and provides enterprise quality at affordable prices! Cant wait to see what's coming next!

Rachel Reece

System Administrator

★ ★ ★ ★ ★

It is easy to implement and navigate

This app has been great for our team. It is easy to implement and navigate and the 360 team is very responsive in setting up and training. Thank you Gourav, Sahil, Anu, Josh, & Rachel.

Christina Duncan

Transaction Manager

★ ★ ★ ★ ★

Very quick and accurate when answering a call.

Pankaj has been on top of things during the demo, implementation, and testing phases. Any issues we have had were dealt with quickly by top-notch support. Thanks to Kshitij Gajbhiye, Ankita Kanwar, and the others who have helped us along the way.

Chris Bullion

Engineering Director

★ ★ ★ ★ ★

Fully native CTI app for Salesforce.

Finally a fully native CTI app for Salesforce. Do yourself a favor and trial this app. You will not be disappointed. The time based call routing is awesome -- last communicator, record, owner, simultaneous ring -- it is all there. Price is more than reasonable, but more importantly the functionality is there. Given that this is the one reasonably priced, and more importantly fully functional, I highly recommend this app

Josh Rodgers

COO

★ ★ ★ ★ ★

A wonderful CTI created by the team.

An amazing experience to the customer. Great working with them. Highly recommended to customers looking to add CTI to their Salesforce environment.

Sabbas Pereira

Director

★ ★ ★ ★ ★

Great Solution for Calling.

We recently switched from "Ameyo" to "360 CTI" and have found the experience largely positive. The overall support from the team has been good, but the assistance provided by Shivam Sharma and Atul Singh has been excellent. I sincerely value their support and highly recommend them. I hope to receive the same level of support in the future as well.

Arun Narvekar

Developer

★ ★ ★ ★ ★

360 CTI Simplified Client Follow-Ups and Improved Customer Service!

In the real estate business, staying in touch with clients quickly and efficiently is crucial. With 360 CTI, we’ve seen improvements in both our client follow-up and customer service processes. The IVR system automatically routes calls to the correct agent, improving our response times. We’ve also used Call Automation to schedule follow-up calls with potential buyers, making the entire process seamless. The result? More engaged clients and faster deal closures, increasing our sales conversions.

Anchal Pal

Administrator

FAQs

FAQs About AI Call Translation

AI-Connect provides Salesforce AI Call Translation that enables real-time multilingual conversations during live CTI calls — without a human interpreter. Both parties speak in their own language and hear each other instantly, with the full exchange captured and logged to the Salesforce contact or case record. It was built for customer-facing teams who serve international markets but cannot staff multilingual agents for every language their customers speak.

AI-Connect uses AI translation for Salesforce CTI to process speech in real time rather than in delayed batches after the call ends. Translated summaries, transcripts, and sentiment signals are written back to the correct Salesforce record automatically, so the CRM reflects the full conversation even when it happened across two languages. Agents do not need to copy-paste notes or switch between tools — the record is complete before they move to the next call.

Yes. It supports Salesforce Live Call Translation for both inbound customer calls and outbound follow-ups, with no manual trigger required. The moment a call connects, AI-Connect detects the languages being spoken and begins translating in both directions. For outbound teams running international campaigns, it means reps can work through multilingual contact lists without stopping to find an interpreter or skipping contacts because of a language barrier.

No. It gives agents multilingual support in Salesforce — live translation, real-time summaries, and full call context — so they can hold confident conversations with customers in any language without personally speaking it. The agent stays in control of the conversation; AI-Connect handles the language layer. For calls involving sensitive topics, complex decisions, or emotionally charged customers, the human judgment of the agent remains central.

AI-Connect follows enterprise-grade security protocols and uses Salesforce Contact Center Translation workflows to structure and log data inside the CRM rather than storing it externally. Translated call content is handled within your existing Salesforce security model — field-level permissions, sharing rules, and record access all apply the same way they do for any other Salesforce data. Teams in regulated industries can audit translated call logs the same way they audit standard call recordings.

Yes. AI-Connect supports multilingual environments through Salesforce CTI call translation and AI Call Intelligence for Salesforce across high call volumes, multiple regions, and different time zones. Teams do not need to hire multilingual staff for every market they serve — a single agent team handles customer calls across 50+ languages with consistent quality and consistent Salesforce records across every interaction.

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Ready to Enable Real-Time Global CTI Conversations With AI-Connect?

Contact our Experts

Salesforce AI Call Translation: Live Multilingual Calling Across 50+ Languages

Our Customers

Salesforce AI Call Translation Software Features