Our Customers

AI Voice Agent Features for Customer Engagement

Engage customers the moment they call with conversational AI for Salesforce, without repeated questions.

Multilingual Voice Support

Support conversations in multiple languages to serve diverse customers across regions with better clarity using your Salesforce voice AI.

Human-Like Conversations

Speak naturally, ask follow-up questions, and respond with context so automated CTI conversations still feel personal.

Smart Qualification and Routing

360 CTI’s AI calling agent for Salesforce captures intent, qualifies callers, and routes high-value conversations to the right agent or queue automatically.

Automated Follow-Ups and Scheduling

Handle callbacks, reminders, and meeting bookings automatically, including quick rescheduling when needed.

Real-Time CRM Sync

Log call summaries, outcomes, and key details into your CRM instantly, keeping records clean and usable.

System Actions Through Secure APIs

Create, update, or check statuses in connected systems like ticketing or ERP without waiting on human processing.

In-Call Sentiment Intelligence

Detect customer emotion during calls so urgent issues are prioritized and conversations can be handled with the right tone.

High-Volume Scalability

The AI Voice Agent for Salesforce manages large spikes in call volume without hiring linearly, while maintaining a consistent customer experience.

Ready to Deploy an AI Voice Agent for Salesforce in Minutes?

Power Smarter CTI Conversations at Scale With AI Voice Agent for CTI Calling

step-01:

Always-On CTI
Response

An AI calling agent for Salesforce answers instantly across time zones, eliminating wait time and missed inquiries.

Step-02:

Faster Lead-to-Sale Follow-Up

Run intelligent callbacks and qualifications to improve conversions from every inbound call.

Step-03:

Low-Admin, High-Scale Calling

Auto-log outcomes and handle high volumes without adding manual work or extra headcount.

Results That Speak for Themselves

Post-call

Handover with Context

4×

Higher Call Coverage

39%

Faster Lead Qualification

27%

Lower Agent Workload

25%

More Leads & Better Connect Rates

Zero

Dependency on Agent Working Hours

Hear What Our Customers Say

★ ★ ★ ★ ★

Better than 5 other apps, A GREAT CTI.!

I've implemented 5 different CTI solutions for consulting clients— this one is by far my favorite.

Daniel Howell

Systems Administrator

★ ★ ★ ★ ★

A TIME-SAVING Product and Setup

This app is a time saver, keeps everything in line with your follow-up needs, and is not over-complicated

Mike Adams

Founder and President at Smart Stays Inv Smart Stays Inc

★ ★ ★ ★ ★

Awesome tech support

Always quick, & friendly. Ashutosh & Mayank went above & beyond. Thanks

Gerald Maguire

Sr Mortgage Advisor

★ ★ ★ ★ ★

Dependability and provides the best native salesforce solution

I have worked with multiple enterprise calling solutions in the past and 360CTI beats them on dependability and provides the best native salesforce solution I have seen in the industry! This is a well developed calling solution that works well across industries and provides enterprise quality at affordable prices! Cant wait to see what's coming next!

Rachel Reece

System Administrator

★ ★ ★ ★ ★

It is easy to implement and navigate

This app has been great for our team. It is easy to implement and navigate and the 360 team is very responsive in setting up and training. Thank you Gourav, Sahil, Anu, Josh, & Rachel.

Christina Duncan

Transaction Manager

★ ★ ★ ★ ★

Very quick and accurate when answering a call.

Pankaj has been on top of things during the demo, implementation, and testing phases. Any issues we have had were dealt with quickly by top-notch support. Thanks to Kshitij Gajbhiye, Ankita Kanwar, and the others who have helped us along the way.

Chris Bullion

Engineering Director

★ ★ ★ ★ ★

Fully native CTI app for Salesforce.

Finally a fully native CTI app for Salesforce. Do yourself a favor and trial this app. You will not be disappointed. The time based call routing is awesome -- last communicator, record, owner, simultaneous ring -- it is all there. Price is more than reasonable, but more importantly the functionality is there. Given that this is the one reasonably priced, and more importantly fully functional, I highly recommend this app

Josh Rodgers

COO

★ ★ ★ ★ ★

A wonderful CTI created by the team.

An amazing experience to the customer. Great working with them. Highly recommended to customers looking to add CTI to their Salesforce environment.

Sabbas Pereira

Director

★ ★ ★ ★ ★

Great Solution for Calling.

We recently switched from "Ameyo" to "360 CTI" and have found the experience largely positive. The overall support from the team has been good, but the assistance provided by Shivam Sharma and Atul Singh has been excellent. I sincerely value their support and highly recommend them. I hope to receive the same level of support in the future as well.

Arun Narvekar

Developer

★ ★ ★ ★ ★

360 CTI Simplified Client Follow-Ups and Improved Customer Service!

In the real estate business, staying in touch with clients quickly and efficiently is crucial. With 360 CTI, we’ve seen improvements in both our client follow-up and customer service processes. The IVR system automatically routes calls to the correct agent, improving our response times. We’ve also used Call Automation to schedule follow-up calls with potential buyers, making the entire process seamless. The result? More engaged clients and faster deal closures, increasing our sales conversions.

Anchal Pal

Administrator

FAQs

FAQs About Salesforce Calling Solutions

360 CTI's Salesforce AI Voice Agent handles calls, captures intent, logs outcomes, and hands off to human agents when needed. It dials automatically, qualifies leads through natural conversation, and writes every outcome to the correct Salesforce record without waiting for a rep. Teams deploy it as an AI Voice Agent for CTI Calling to cover outbound sequences and inbound first-touch responses around the clock.

It connects directly with 360 CTI to access full CRM context before the call begins — account history, open cases, last activity, and custom fields your team tracks. Records update in real time during the call, so by the time it ends, the Salesforce activity is already complete. Reps picking up a handoff see everything that happened before they say a word — no repeated questions for the customer, no manual catchup for the agent.

Yes. On the inbound side it answers instantly, identifies the caller from Salesforce data, and resolves common questions without putting anyone on hold. For outbound, it works through call lists automatically — making calls, qualifying contacts, booking meetings, and logging results — so sales teams reach more contacts in a day than a team of manual dialers could. The same agent handles both without any configuration change between modes.

360 CTI's voice agent is built for natural, context-aware conversations rather than scripted menus, so most customers experience it as a responsive agent. It asks follow-up questions, picks up on tone, and adjusts based on what the customer says. When a conversation needs a human — a complaint, a complex deal, a sensitive situation — it escalates and passes full context to the live agent so the customer does not have to repeat themselves.

By handling repetitive, high-volume calls, Salesforce voice automation removes the interactions that do not need a human — first-touch outreach, qualification checks, appointment reminders, and routine follow-ups. Agents spend their time on conversations where their judgment, empathy, and expertise actually matter, which is where conversion and retention tend to happen. The outcome is a smaller task list for each rep and a higher average quality of the calls they do take.

Yes. It is built specifically for high-volume calling environments where manual dialing creates a ceiling on how many contacts a team can reach in a day. The agent handles call spikes, after-hours outreach, and multi-timezone operations without shift planning. Automated call logging in Salesforce keeps data accurate regardless of volume, so reporting and coaching do not degrade as call counts go up.

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Salesforce AI Voice Agent: Automated Outbound Calling at Scale

Our Customers