Enable teams run a remote call center salesforce setup with calling, supervision, agent availability, and reporting connected to CRM records.
Agents call remotely through Salesforce mobile and 360 CTI's mobile app, keeping activity tied to CRM records.
Monitor, whisper, or barge into live calls to coach agents in a remote call center Salesforce setup.
Distribute calls by availability and skills with salesforce call center integration to reduce missed calls.
Enable remote agents to update their availability (Online, Away, Offline) so calls are routed only to available team members, minimizing delays.
Track calls, missed calls, durations, and outcomes across your remote call center Salesforce deployment for better Salesforce call center management.
Ensure repeat callers connect with the same agent using Sticky Agent, building trust and consistent support, so remote teams stay unified and professional.
Years of Trust
Integration Hassle
Free Support
Telephony Solution
Telephony
Data Security
360 CTI brings the core calling features your contact center needs to manage volume, improve response times, and keep every interaction visible in Salesforce.
Handle customer calls and outbound follow-ups directly inside Salesforce with click-to-dial, screen pops, automatic call logging, and connected customer records.
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Route calls to the right agents using IVR, queue rules, availability, customer history, and skill-based distribution to reduce wait times.
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Support agents with AI-powered transcripts, call summaries, sentiment insights, and follow-up assistance so every conversation becomes easier to manage.
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Track agent activity, manage call assignments, prioritize leads or cases, and keep every follow-up connected to the right Salesforce record.
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Monitor live calls, review recordings, support quality checks, and maintain stronger visibility across customer conversations and compliance workflows.
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Let remote and field teams manage business calls from mobile devices while keeping logs, notes, and customer activity synced with Salesforce.
Learn MoreFAQs About Call Center for Salesforce
Practical guides and setup walkthroughs for Salesforce calling teams.
Have questions or want to know more about AI-powered 360 CTI?
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