Salesforce CTI for Education: Admissions Calling and Enrollment Tracking Inside Salesforce

Automate admissions outreach, manage student and parent inquiries, and track every enrollment conversation inside Salesforce Education Cloud with AI-led 360 CTI.

Trusted by Top Schools & Universities

Impact: Better Engagement, More Admissions

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Higher Admissions

Salesforce CTI for education helps admissions teams respond faster to enquiries, follow up with applicants on time, and move more prospects toward enrollment.

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More Efficient Operations

A Salesforce calling solution for schools helps automate outreach, route calls by department, and reduce manual follow-up tracking.

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More Student Engagement

Student engagement Salesforce workflows help teams run targeted call campaigns for applicants, enrolled students, alumni, and donors while keeping every conversation connected to Salesforce.

AI-Driven Calling for Staff, Students, and Parents

Manage admissions calls, student inquiries, and parent communication faster with Salesforce CTI for education inside Salesforce.

Automated Admission Follow-ups

Enable admission teams to reach more applicants in less time with one-click dialing and automated calls, perfect for timely follow-ups and increasing applicant engagement.

Effortless Admission Follow-ups

Enable admission teams to reach more applicants in less time with one-click dialing and automated calls, perfect for timely follow-ups and increasing applicant engagement.

Instant Student Support

Enable students to instantly resolve common queries related to deadlines or documents through IVR menus on their own, reducing the workload on education contact center staff.

Internal Staff Coordination and Alignment

Enhance collaboration with automated call logging, live AI transcription, and conferencing, keeping staff aligned, reducing miscommunication, and improving daily workflows.

Personalize Alumni & Donor Engagement

Personalize call campaigns for alumni and donors with tailored scripts and agent notes, driving meaningful conversations that foster stronger relationships and ongoing support.

Efficient Fee & Dues Reminders

Send timely, automated voice reminders for fee deadlines or dues—ensuring students stay informed, payments are not missed, and administrative burden is reduced.

Automated Bookings of Counselling Sessions

With CTI for schools and universities, automate calls to new leads with AI, understand their needs, and instantly book counseling sessions—driving higher enrollments.

Improved Staff, Students & Parents Communication

Connect and align teams using voice bots, bulk broadcasts, and AI insights — keeping parents updated, students engaged, and staff aligned in real time.

Want to see results
from actual use cases?

AI-Driven Calling for Better Student Experiences

14+

Years of Trust

Zero

Integration Hassle

100%

Free Support

No Code

Telephony Solution

Salesforce-Native

Telephony

100%

Data Security

Hear From Our Esteemed Real Estate Clients

★ ★ ★ ★ ★

Better than 5 other apps, A GREAT CTI.!

I've implemented 5 different CTI solutions for consulting clients— this one is by far my favorite.

Daniel Howell

Systems Administrator

★ ★ ★ ★ ★

A TIME-SAVING Product and Setup

This app is a time saver, keeps everything in line with your follow-up needs, and is not over-complicated

Mike Adams

Founder and President at Smart Stays Inv Smart Stays Inc

★ ★ ★ ★ ★

Awesome tech support

Always quick, & friendly. Ashutosh & Mayank went above & beyond. Thanks

Gerald Maguire

Sr Mortgage Advisor

★ ★ ★ ★ ★

Dependability and provides the best native salesforce solution

I have worked with multiple enterprise calling solutions in the past and 360CTI beats them on dependability and provides the best native salesforce solution I have seen in the industry! This is a well developed calling solution that works well across industries and provides enterprise quality at affordable prices! Cant wait to see what's coming next!

Rachel Reece

System Administrator

★ ★ ★ ★ ★

It is easy to implement and navigate

This app has been great for our team. It is easy to implement and navigate and the 360 team is very responsive in setting up and training. Thank you Gourav, Sahil, Anu, Josh, & Rachel.

Christina Duncan

Transaction Manager

★ ★ ★ ★ ★

Very quick and accurate when answering a call.

Pankaj has been on top of things during the demo, implementation, and testing phases. Any issues we have had were dealt with quickly by top-notch support. Thanks to Kshitij Gajbhiye, Ankita Kanwar, and the others who have helped us along the way.

Chris Bullion

Engineering Director

★ ★ ★ ★ ★

Fully native CTI app for Salesforce.

Finally a fully native CTI app for Salesforce. Do yourself a favor and trial this app. You will not be disappointed. The time based call routing is awesome -- last communicator, record, owner, simultaneous ring -- it is all there. Price is more than reasonable, but more importantly the functionality is there. Given that this is the one reasonably priced, and more importantly fully functional, I highly recommend this app

Josh Rodgers

COO

★ ★ ★ ★ ★

A wonderful CTI created by the team.

An amazing experience to the customer. Great working with them. Highly recommended to customers looking to add CTI to their Salesforce environment.

Sabbas Pereira

Director

★ ★ ★ ★ ★

Great Solution for Calling.

We recently switched from "Ameyo" to "360 CTI" and have found the experience largely positive. The overall support from the team has been good, but the assistance provided by Shivam Sharma and Atul Singh has been excellent. I sincerely value their support and highly recommend them. I hope to receive the same level of support in the future as well.

Arun Narvekar

Developer

★ ★ ★ ★ ★

360 CTI Simplified Client Follow-Ups and Improved Customer Service!

In the real estate business, staying in touch with clients quickly and efficiently is crucial. With 360 CTI, we’ve seen improvements in both our client follow-up and customer service processes. The IVR system automatically routes calls to the correct agent, improving our response times. We’ve also used Call Automation to schedule follow-up calls with potential buyers, making the entire process seamless. The result? More engaged clients and faster deal closures, increasing our sales conversions.

Anchal Pal

Administrator

FAQs

Salesforce CTI for education helps admissions teams handle high call volume without separate dialing tools. 360 CTI uses power dialer workflows, Education Cloud call lists, and automatic call logging to manage outreach. Admissions teams can reach more students during narrow application and enrollment windows. Every call activity is tied to the student’s Salesforce record automatically. Admissions teams stop working from spreadsheets and start managing every applicant conversation from inside the same Salesforce environment they already use daily.

Yes, Salesforce CTI for universities can connect call activity with Education Cloud student records. 360 CTI writes call data, notes, outcomes, and follow-up details to Salesforce in real time. Counselors can see full student history before and after every call. No manual sync or separate CRM is required. This means a counselor picking up any student call sees the full inquiry, application, and engagement history before saying hello.

A Salesforce calling solution for schools improves follow-up rates by scheduling callbacks directly from Salesforce. 360 CTI can trigger reminders based on inquiry stage, application status, or enrollment activity. This helps teams avoid missing prospective students between inquiry and final decision. Follow-up sequences run without counselors tracking every student manually. The difference between schools that hit enrollment targets and those that miss them is often how quickly and consistently follow-up happens this automates that gap.

A Salesforce call center for education connects calls to student records instead of generic tickets. 360 CTI supports Education Cloud objects, counselor routing, and enrollment stage tracking. Counselors get full context before every conversation with applicants, students, or parents. Reporting runs from Salesforce dashboards instead of a separate call center system. Admissions leaders get accurate, consistent reporting on call activity and enrollment conversion without pulling data from a separate system.

It supports distributed teams through a cloud-based calling setup. 360 CTI manages agent availability, routing rules, and dashboards from one Salesforce environment. Admissions teams across campuses can work with consistent data and shared visibility. Institutions do not need separate phone infrastructure for each campus. Multi-campus institutions stop duplicating effort across sites and start working from shared Salesforce data that reflects what every team is doing.

360 CTI improves student engagement Salesforce workflows by connecting every call to the student’s Salesforce record. Calls, notes, dispositions, and follow-ups are logged automatically after each interaction. Counselors can personalize conversations based on the student’s full inquiry, application, and engagement history. Engagement data stays in Salesforce instead of scattered across email and phone logs. Counselors build better relationships with students because they remember every previous interaction — not because they checked a separate note-taking system before the call.

Need more Info ?

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Salesforce CTI for Education: Admissions Calling and Enrollment Tracking Inside Salesforce

Trusted by Top Schools & Universities

Impact: Better Engagement, More Admissions