#1 Native Salesforce Telephony App

Close More Deals And Double ROI With Salesforce CTI App

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Salesforce CTI app: 360 CTI softphone on a connected call inside a Salesforce lead record

14+Years of Expertise

30K+Users Worldwide

100+Countries Served

★★★★★4.9*AppExchange Rating

Trusted by 3,000+ Businesses for Salesforce Text messaging

Give Your Calling Team A Faster Way To Connect, Track, And Convert

Most phone systems for Salesforce sit next to the CRM, not inside it. Reps take the call in one app, then log it, or forget to, in another. 360 CTI writes the call, its duration, its outcome, and its recording directly onto the lead, contact, or case as the call happens.

Zero Open CTI dependency
AI Voice Agent handles outbound qualification
50+ languages transcribed with sentiment scoring
Power Dialer with Break, Call, or Skip

Salesforce AgentExchange★★★★★4.9/5

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A Complete Salesforce Calling Suite For Revenue And Service Teams

Manage every call journey from first response to final follow-up

Salesforce CTI app calling suite: capture, connect, route and convert calls with softphone, click-to-call, power dialer, IVR, call routing, call logging, recording, transcripts, analytics, voicemail and broadcast

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Everything A Salesforce Call Center Software Stack Needs, Minus The Extra Vendors

Everything your team needs to turn Salesforce into a complete revenue engine.

Click to Call Salesforce Records Directly

Dial from any lead, contact, account, opportunity, case, or custom object in one click. No copying numbers into a separate dialer.

Salesforce Power Dialer With Break, Call, or Skip

Auto-dial a ListView in sequence. Reps break mid-list and resume from that exact record, not the top.

Nested, Point-and-Click IVR

Build multi-level IVR menus with male or female text-to-speech. No code, no vendor ticket, no wait to change a script.

Keep Every Conversation Compliance-Ready

AI and AI Agents at Every Step – Do More in Less Time

Real-Time Call Transcription

Converts voice to text as the call happens. Searchable instead of a recording nobody replays.

Live Sentiment Indicators

Tone and emotion surface during the call. Agents adjust before the customer hangs up, not after.

AI-Driven Call Coaching

Context-aware prompts appear during the call itself, suggesting the next question or response.

Results That Matter to Sales and Service Leaders

360 CTI helps teams improve speed, consistency, and CRM visibility across every calling workflow.

42%Faster First-Call Resolution

45%Fewer Missed Calls

58%More Calls Handled Per Rep/Day

360 CTI vs. a Typical Salesforce CTI Integration

Evaluation Point	360 CTI	Typical Third-Party CTI
Native Salesforce architecture	✔	✖ Runs through Open CTI adapter
Setup and middleware cost	✔ $0	✖ Adapter and integration fees common
Power dialer controls	✔ Break, Call, or Skip mid-list	✖ Often basic auto-dial only
AI Voice Agent for outbound qualification	✔	✖ Not typically included
Real-time transcription and translation	✔ 50+ languages	✖ English-only, or add-on priced separately
IVR setup	✔ Nested, no-code	✖ Often a separate vendor portal
Skill-based call routing	✔	✔
Call data storage	✔ 100% in Salesforce objects	✖ Often a separate vendor portal

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