Salesforce AI Call Translation for Live Conversations Across 50+ Languages

Let agents and customers speak in their preferred languages while AI-Connect translates both sides in real time and saves the complete conversation to Salesforce.

Ready-to-use Call Translation Agent | Deploy in 2 Minutes

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Remove Language Barriers From Every Customer Call

Give sales, service, support, and customer success teams the ability to hold live multilingual conversations without changing their existing CTI workflow.

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See AI-Connect in Your Salesforce Org

Tell us which languages your callers speak and we'll show you a translated call logged in a Salesforce org.

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Everything the AI Call Translation Agent Does During a Multilingual Call

From language detection to the final CRM update, AI-Connect translates, understands, and records the full conversation without changing how agents make or receive calls.

Build a Translation Setup Around Your Markets in Just 10 Minutes.

Configure Your AI Agent
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Translation Across 50+ Languages

During the callReal time

Translate live conversations so agents and customers can each speak naturally in their preferred language.

WHAT IT DOES

  • One agent team covers every market
  • Works on inbound and outbound calls
  • No separate app or interpreter line
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Two-Way Voice Translation

During the callReal time

Translate both sides of inbound and outbound calls in real time, without a human interpreter or manual trigger.

WHAT IT DOES

  • Low-latency processing keeps pauses short
  • Sounds like a normal conversation
  • No manual trigger needed to start
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Automatic Language Detection

As the call connectsAs the call connects

Identify the languages being spoken and begin translating as soon as the call connects.

WHAT IT DOES

  • Languages identified automatically
  • Translation starts in both directions
  • Same 360 CTI softphone for every call
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Context and Tone Adaptation

During the callReal time

Preserve intent, emotion, and conversational meaning so the translated response sounds clear and appropriate.

WHAT IT DOES

  • Handles accents and industry vocabulary
  • Configurable terms for acronyms and brand names
  • Keeps intent and emotion, not just words
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Configure Your AI Call Translation Agent in 3 Simple Steps

Set up AI-Connect for your languages, call flows, and business terminology without changing how your agents use 360 CTI.

Step-1

Define What the Agent Should Capture

Select the languages your team handles most and the call details to capture, such as customer intent, translated summaries, sentiment signals, and follow-up actions.

Step-2

Add Your Coaching Knowledge

Connect product documentation, approved scripts, pricing language, and industry terminology so AI-Connect translates with precision across every market you serve.

Step-3

Activate It for Live Calls

Enable AI-Connect within 360 CTI. Agents hold live multilingual conversations from the first call after activation while translated summaries and CRM updates happen automatically from there forward.

Book a Demo See the CTI Dialer

What Lands in Salesforce After Every Call

Every translated call ends with one clear record your whole team can read, whatever language the caller spoke.

Live Transcript and Sentiment

Use Salesforce speech-to-text AI and Salesforce AI sentiment analysis to capture what was said and how the conversation changed.

Automatic Call Summaries

Create a standard-language summary of needs, questions, commitments, decisions, and agreed next steps.

Salesforce CRM Updates

Save translated transcripts, summaries, sentiment, dispositions, and follow-up actions to the correct Salesforce record.

Same Salesforce Security

Field-level permissions, record sharing rules, and org-level access controls apply to translated transcripts and summaries exactly as they do to any other Salesforce data.

Explore AI Call Transcription Lead & Agent Management

Proven Impact: Faster Global Service, Fewer Repeats, Better Clarity

24/7 Multilingual Voice Coverage
3× Faster Cross-Border Call Resolution
41% Reduction in Repeat Explanations
30% Lower Dependency on Multilingual Staffing
Read the Real Estate Case Study

Why Choose AI-Connect for Salesforce Live Call Translation

It works inside the 360 CTI softphone your agents already use, so any agent can take a call in any language and Salesforce still gets one clear record.

Automatic Speech-to-Text Transcripts

Create instant transcripts of multilingual calls for quality review with Salesforce AI call translation.

Custom Vocabulary Support

Train the AI on your acronyms, brand terms, and industry phrases so translations stay precise and relevant.

Enterprise-Grade Security and Reliability

Protect customer data with enterprise-grade security while supporting high call volumes across teams and regions.

Instant CRM Logging in One Standard Language

Translated summaries and next steps are logged to Salesforce in one standard language anyone on the team can read.

Low-Latency Processing

Keep the exchange smooth with fast voice processing that minimizes pauses and interruptions.

Accent and Terminology Support

Handle accents, acronyms, brand terms, and industry vocabulary with configurable language resources.

Explore AI Call Routing Explore the AI Voice Agent Explore Call Monitoring

Every Market You Serve Deserves a Native Conversation

AI-Connect doesn't just translate words. It adapts to the context, terminology, and tone each industry requires so every call feels like it was handled by someone who speaks the language.

Salesforce AI call translation for financial services

Financial Services

Translate renewal, service, and loan-related conversations while preserving terminology and audit-ready call context.
Salesforce AI call translation for healthcare

Healthcare

Translate patient follow-up and appointment calls automatically with the full translated summary logged to the patient record.
Salesforce AI call translation for real estate

Real Estate

Qualify buyer and investor enquiries in Spanish, Mandarin, and more, and book property tours on the first call.
Salesforce AI call translation for B2B sales teams

B2B Sales Teams

Speak with prospects across markets, capture buying signals, and save translated commitments to Leads and Opportunities.
Salesforce AI call translation for education and admissions

Education and Admissions

Help counselors respond to international applicants and save translated enquiries, outcomes, and next steps automatically.
Salesforce AI call translation for customer support teams

Customer Support Teams

Resolve multilingual cases faster while keeping full context available for escalations and handoffs.

What Salesforce Teams Say About 360 CTI

★ ★ ★ ★ ★

"In the real estate business, staying in touch with clients quickly and efficiently is crucial. With 360 CTI, we've seen improvements in both our client follow-up and customer service processes. … We've also used Call Automation to schedule follow-up calls with potential buyers, making the entire process seamless."

Anchal Pal Administrator
★ ★ ★ ★ ★

"I have worked with multiple enterprise calling solutions in the past and 360CTI beats them on dependability and provides the best native salesforce solution I have seen in the industry! This is a well developed calling solution that works well across industries and provides enterprise quality at affordable prices!"

Rachel Reece System Administrator
★ ★ ★ ★ ★

"Finally a fully native CTI app for Salesforce. Do yourself a favor and trial this app. You will not be disappointed. The time based call routing is awesome -- last communicator, record, owner, simultaneous ring -- it is all there."

Josh Rodgers COO

Connect Multilingual Call Intelligence Across Salesforce

AI-Connect runs inside 360 CTI and connects translated call intelligence with the Salesforce clouds and records your organization already uses.

AI-ConnectRuns inside 360 CTI in your Salesforce org

Sales Cloud

Save translated transcripts, summaries, sentiment, and next steps to Leads, Contacts, Accounts, and Opportunities.

LeadsContactsOpportunities

Service Cloud

Attach translated call context to Cases so agents can resolve issues and manage handoffs without asking customers to repeat themselves.

CasesQueuesService Console

Experience Cloud

Capture multilingual conversations with portal users and update the relevant Salesforce records after every interaction.

Portal usersCall history

AppExchange Apps

Continue unresolved conversations through connected channels such as SMS or WhatsApp while retaining Salesforce context.

Managed packageSMSWhatsApp
For Sales Teams For Contact Centers For Call Center Operations

Built for Secure, Compliant AI Calling

What healthcare, finance, and other regulated teams check before they translate live calls.

360 CTI ISO/IEC 27001 certified badge

ISO/IEC 27001:2022 Certified

360 CTI SOC 2 Type 2 audited badge

SOC 2 Type 2 Audited

360 CTI HIPAA-ready Salesforce AI call translation badge

HIPAA-Ready, BAA Available

360 CTI GDPR ready badge

GDPR Ready

Enable Real-Time Global CTI Conversations With AI-Connect

Let's talk. We'll show you a live translated call logged in a Salesforce org.

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FAQs About Salesforce AI Call Translation

Everything you need to know about the AI Call Translation Agent for Salesforce.

What is AI-Connect and what does it do inside a Salesforce CTI setup?

AI-Connect provides Salesforce AI call translation that enables real-time multilingual conversations during live CTI calls without a human interpreter. Both parties speak in their own language and hear each other instantly, with the full exchange captured and logged to the correct Salesforce contact or case record. It's built for customer-facing teams who serve international markets but can't staff multilingual agents for every language their customers speak.

How does AI-Connect translate both sides of a call without breaking the conversation flow?

AI-Connect processes speech with low latency so the translated output reaches the listener quickly enough to feel like a natural conversation rather than an interpreted session. It also reads intent and tone rather than translating word-for-word, which means the emotional register of the conversation is preserved. A customer who calls in frustrated hears a response that matches that register, not a technically accurate phrase that lands wrong in their language.

Can AI-Connect handle both inbound customer calls and outbound sales calls?

Yes, and no configuration change is needed between the two. For inbound, AI-Connect detects the customer's language automatically and begins translating the moment the call connects. For outbound, reps dial through the same 360 CTI interface and AI-Connect handles the language layer regardless of which country the contact is in. Teams running international outbound campaigns don't skip contacts because of a language barrier anymore.

Does AI-Connect replace multilingual agents or work alongside the existing team?

It works alongside your existing team. Agents stay in control of the conversation and AI-Connect handles the language layer. For most routine calls, a single agent handles a customer in any of 50+ languages confidently. For calls involving complex legal, medical, or high-stakes decisions where cultural nuance matters deeply, teams can still route to a specialist. AI-Connect handles the volume that doesn't need one, which in most contact centers is the majority of calls.

How does AI-Connect handle data security for translated call content inside Salesforce?

Translated call content stays within your existing Salesforce security boundary. Field-level permissions, record sharing rules, and org-level access controls apply to translated transcripts and summaries exactly as they do to any other Salesforce data. Call audio is processed by the AI provider you configure. Teams in regulated industries can audit translated call records the same way they audit standard call recordings.

Do teams need to reconfigure 360 CTI to start using AI-Connect?

No. AI-Connect layers onto the existing 360 CTI workflow without disrupting how calls are currently handled. Teams start capturing translated transcripts, multilingual call summaries, and CRM-ready logs from the first call after activation. There's no data migration, no change to call routing, and no rep retraining required.

How many languages does AI-Connect support?

More than 50. One agent team can cover callers in all of them, instead of hiring bilingual staff for every market you serve.

What gets logged in Salesforce after a translated call?

The translated call summary, transcript, outcome, and follow-up details are written to the correct Lead, Contact, or Case in one standard language, so anyone on the team can read the record.

Can managers monitor translated calls?

Yes. When a manager listens in on a call, the live transcript appears in the preferred language set on their My CTI Setup page, so each manager reads it in the language they're most comfortable with.

How much does AI call translation cost?

Pricing depends on your team size and call volume. Book a demo and we'll give you a quote for your use case, along with the 360 CTI plan it runs on.
Need More Info? All Salesforce CTI FAQs

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