Aircall Alternative for Salesforce: Native Calling Inside Your CRM
Run calls, routing, AI, and follow-ups inside Salesforce, not alongside it, with 360 CTI.
Last updated: November 2026
Why Teams Start Looking for an Aircall Alternative
Aircall is a capable cloud phone system. Salesforce-first teams often want calling that runs inside the CRM.
A Separate Admin Console
IVR and routing are set up in Aircall, not Salesforce.
Salesforce Needs Professional
The integration starts on the $50/seat plan.
Salesforce Voice Costs Extra
A $30/user add-on, plus Voice licenses.
AI Is an Add-On
AI Assist is $9/license on Essentials.
Aircall vs 360 CTI: Salesforce Calling Capabilities Compared
| Capability | 360 CTI | Aircall |
|---|---|---|
| Platform | Salesforce-native app | Cloud phone system + CTI integration |
| Where calling runs | Inside Salesforce | In Aircall, synced to Salesforce |
| Where you configure | Inside Salesforce | Aircall dashboard |
| Plan needed for Salesforce | Every plan | Professional or Custom |
| Starting price | $15/user/month | $30/seat/month (annual) |
| Seat minimum | Customizable | 3 seats |
| Channels | Voice, SMS, WhatsApp | Voice, SMS, WhatsApp (add-on) |
| Dialers | Click-to-dial, Power, Auto, Predictive | Power Dialer on Professional+ |
| IVR and routing | Multilevel IVR, skill-based routing | Skill-based routing on Professional+ |
| AI | Voice agents, transcription, sentiment, translation | AI Assist: $9 add-on on Essentials |
| Salesforce Voice license | Not required | Required, plus $30/user add-on |
| Setup cost | $0 | $0 |
Aircall details are from Aircall's public pages as of November 2026. See Sources at the end of this page.
What a 20-User Team Pays in a Year
Starting prices for 20 users on annual billing, before calling minutes and taxes.
Salesforce calling on every plan.
- 20 users × $15 × 12 months$3,600
- Setup fee$0
- Salesforce Voice licenseNot needed
Needed for the Salesforce integration.
- 20 seats × $50 × 12 months$12,000
- AI AssistIncluded
- Salesforce Voice add-on (optional)+$7,200
360 CTI's final price depends on the features you choose; ask us for an exact quote. Aircall figures are from aircall.io as of November 2026; the optional Salesforce Voice add-on is $30/user/month and also needs Salesforce Voice licenses.
Aircall and 360 CTI Handle Salesforce Differently
The biggest difference is where your calling actually runs.
Calls run on Aircall, then sync
- Calls, IVR and routingIn Aircall
- Dialer and call queuesIn Aircall
- Call logs and recordingsSynced
- Salesforce recordUpdated after sync
Everything runs inside Salesforce
- Calls, IVR and routingIn Salesforce
- Dialer and call listsIn Salesforce
- Call logs and recordingsOn the record
- AI transcription and voice agentsOn the record
Why Salesforce Teams Choose 360 CTI
Everything Aircall syncs to Salesforce after the call, 360 CTI handles inside it.
Dial From Any Record
Click-to-dial and screen pops.
CallingAuto Call Logging
Notes and recordings on the record.
Lead managementPower, Auto, Predictive
Work call lists at speed.
Sales telephonySmart Routing
Multilevel IVR and skill-based routing.
Call routingLive Monitoring
Listen, whisper and barge.
MonitoringAI on the Record
Transcripts, sentiment, voice agents.
AI agentsWhat Salesforce Teams Say About 360 CTI
Word-for-word reviews from the Salesforce AppExchange.
“Finally a fully native CTI app for Salesforce. The time based call routing is awesome — last communicator, record, owner, simultaneous ring. Price is more than reasonable, but more importantly the functionality is there.”
“I have worked with multiple enterprise calling solutions in the past and 360 CTI beats them on dependability. This is a well developed calling solution that works across industries and provides enterprise quality at affordable prices.”
A U.S. sales team closed 28% more deals after switching from a standalone dialer to 360 CTI.
Which One Fits Your Team?
Built for Salesforce-Driven Calling Teams
Calling, dialing, routing and AI run inside the Salesforce org your team uses all day.
For Teams Working Across Multiple Platforms
A good fit when Salesforce is one of several CRMs and helpdesks your team uses.
How to Move From Aircall to 360 CTI
Six simple steps, rolled out one team at a time.
- 1
Audit
Numbers, IVR, queues, users.
- 2
Map
Where logs and recordings land.
- 3
Configure
Rebuild routing and dialing.
- 4
Move numbers
Customers keep the same numbers.
- 5
Test
Real calls with your agents.
- 6
Roll out
One team at a time.
A free five-page checklist to audit, prepare, test and sign off your move.
Bring Your Aircall Workflow and See 360 CTI Run It in Salesforce
Show us your current call flows, IVR paths, and outbound setup. We'll walk you through how 360 CTI handles each one inside your org.
Aircall Alternative: FAQs
What is the best Aircall alternative for Salesforce users?
For teams that run sales and service in Salesforce, the best Aircall alternative is a Salesforce-native telephony app like 360 CTI. It installs from AppExchange, manages IVR, routing, and dialing inside Salesforce, and logs every call to the right record. If you rely on Aircall's broad third-party integrations across multiple CRMs, a cloud phone system remains the closer match.
How does Aircall integrate with Salesforce?
Aircall integrates with Salesforce through a CTI that places the Aircall softphone inside Salesforce. Call activity such as duration, outcome, and recordings syncs back to Leads, Contacts, and Cases. IVR and routing are configured in Aircall's dashboard, outside Salesforce. The integration needs Aircall Professional or Custom, and the Salesforce Voice route is a $30/user/month add-on that also needs Salesforce Voice licenses.
How does Aircall pricing compare to 360 CTI?
360 CTI starts at $15/user/month with no setup fee. Aircall's Essentials plan starts at $30/seat and Professional at $50/seat on annual billing, with a 3-seat minimum, and the Salesforce integration needs Professional. For a fair comparison, price both platforms with your dialer and AI requirements included from the start.
What AI features does 360 CTI offer compared to Aircall?
360 CTI includes AI Voice Agents for inbound and outbound calls, live call transcription, real-time sentiment analysis, and live call translation in 50+ languages, all written to the Salesforce record. Aircall's AI Assist adds summaries and sentiment insights; it is a $9 per license add-on on Essentials and included on Professional.
Can I keep my phone numbers when I switch from Aircall?
Yes. As part of the cut-over, your existing numbers are forwarded or transferred to your 360 CTI numbers, so customers keep calling the same numbers. Our team plans this step with you during setup.
Do I need a Salesforce Voice license to use 360 CTI?
No. 360 CTI runs inside Salesforce without a separate Salesforce Voice license, so you don't pay for an extra Salesforce add-on to make calls from your records.