Fastcall Alternative for Salesforce: A Full AI Calling Stack
Fastcall built a solid Salesforce dialer. 360 CTI adds AI Voice Agents, Agentforce, and a full inbound and outbound stack.
Last updated: November 2026
Why Teams Start Looking for a Fastcall Alternative
Fastcall is a solid Salesforce-native dialer. Teams outgrow it when they need AI voice automation and advanced routing.
Agentforce Needs Custom
Agentforce integration is only on the Custom plan.
10-Seat Minimum
Every Fastcall plan starts at 10 users.
Routing Needs Higher Plans
IVR starts on Pro; advanced routing on Custom.
No Built-In AI Voice Agents
Voice automation runs through Agentforce on Custom.
Fastcall vs 360 CTI: Salesforce Dialer Comparison
| Capability | 360 CTI | Fastcall |
|---|---|---|
| Platform | Salesforce-native app | Salesforce-native dialer |
| Where calling runs | Inside Salesforce | Inside Salesforce |
| Where you configure | Inside Salesforce | Salesforce and Fastcall admin |
| Plan needed for Salesforce | Every plan | Every plan |
| Starting price | $15/user/month | $24/user/month (annual) |
| Seat minimum | Customizable | 10 seats |
| Channels | Voice, SMS, WhatsApp | SMS and WhatsApp on Pro only |
| Dialers | Click-to-dial, Power, Auto, Predictive | List dialing only |
| IVR and routing | Multilevel IVR, skill-based routing | IVR on Pro; advanced routing on Custom |
| AI | Voice agents, transcription, sentiment, translation | Voice Intelligence on Pro |
| Agentforce | Agentforce ready | Custom plan only |
| Setup cost | $0 | No fee listed; usage charges apply |
Fastcall details are from Fastcall's public pages as of November 2026. See Sources at the end of this page.
What a 20-User Team Pays in a Year
Starting prices for 20 users on annual billing, before calling minutes and taxes.
Salesforce calling on every plan.
- 20 users × $15 × 12 months$3,600
- Setup fee$0
- Seat minimumNone
Needed for IVR, SMS and AI insights.
- 20 seats × $49 × 12 months$11,760
- Seat minimum 10 seats
- Agentforce Custom plan
360 CTI's final price depends on the features you choose; ask us for an exact quote. Fastcall figures are from fastcall.com/pricing as of November 2026; Fastcall also charges monthly usage on all plans.
Same Salesforce Foundation. Very Different Ceilings.
Both run inside Salesforce. The difference is what each plan unlocks.
A dialer, with AI on higher plans
- Click-to-dial and list dialingEssential
- IVR and ACDPro plan
- Voice IntelligencePro plan
- Agentforce and advanced routingCustom plan
The full AI calling stack, built in
- Power, auto and predictive dialingBuilt in
- Multilevel IVR and routingBuilt in
- Transcription and sentimentBuilt in
- AI Voice AgentsBuilt in
Why Salesforce Teams Choose 360 CTI
Fastcall handles the dial. 360 CTI handles what happens before, during, and after it.
AI Voice Agents
Screen and qualify calls first.
CallingAI Workflows
Follow-ups and cases from call outcomes.
Lead managementPower, Auto, Predictive
Switch modes with a config change.
Sales telephonySmart Routing
Multilevel IVR and skill-based routing.
Call routingLive Monitoring
Act on sentiment: whisper or barge.
MonitoringStart Small
Pilot without a 10-seat minimum.
AI agentsWhat Salesforce Teams Say About 360 CTI
Word-for-word reviews from the Salesforce AppExchange.
“Finally a fully native CTI app for Salesforce. The time based call routing is awesome — last communicator, record, owner, simultaneous ring. Price is more than reasonable, but more importantly the functionality is there.”
“I have worked with multiple enterprise calling solutions in the past and 360 CTI beats them on dependability. This is a well developed calling solution that works across industries and provides enterprise quality at affordable prices.”
A U.S. sales team closed 28% more deals after switching from a standalone dialer to 360 CTI.
Which One Fits Your Team?
Built for Salesforce-Driven Calling Teams
Calling, dialing, routing and AI run inside the Salesforce org your team uses all day.
For Teams Focused on Outbound Dialing
A good fit when outbound dialing and SMS in Salesforce matter most and AI automation can wait.
How to Move From Fastcall to 360 CTI
Six simple steps, rolled out one team at a time.
- 1
Audit
Dial lists, IVR, queues, recordings.
- 2
Map
Where logs and transcripts land.
- 3
Configure
Rebuild routing and dialing.
- 4
Move numbers
Customers keep the same numbers.
- 5
Test AI
Voice Agents on real calls.
- 6
Roll out
One team at a time.
A free five-page checklist to audit, prepare, test and sign off your move.
Bring Your Fastcall Workflow and See 360 CTI Run It in Salesforce
Show us your current call flows, IVR paths, and outbound setup. We'll walk you through how 360 CTI handles each one inside your org.
Fastcall Alternative: FAQs
What is the best Fastcall alternative for Salesforce users?
For teams that need more than a dialer, the best Fastcall alternative is 360 CTI. It runs inside Salesforce like Fastcall, and adds AI Voice Agents, power, auto and predictive dialing, and multilevel IVR at $15/user/month with no seat minimum. If outbound dialing and basic messaging are all you need, Fastcall remains a solid choice.
How does Fastcall integrate with Salesforce?
Fastcall is a Salesforce-native app installed from AppExchange, so calls run inside your org on every plan. Setup happens in Salesforce plus Fastcall's admin. IVR, SMS and WhatsApp need the Pro plan, and Agentforce and advanced routing need Custom. Every plan starts at 10 users, and monthly usage charges apply.
How does Fastcall pricing compare to 360 CTI?
360 CTI starts at $15/user/month with no setup fee. Fastcall Essential is $24/user/month and Pro is $49/user/month on annual billing, with a 10-seat minimum and monthly usage charges. Advanced routing and Agentforce are on Fastcall's Custom plan. For a fair comparison, price both with your dialer and AI requirements included from the start.
What AI features does 360 CTI offer compared to Fastcall?
360 CTI includes AI Voice Agents for inbound and outbound calls, live call transcription, real-time sentiment analysis, and live call translation in 50+ languages, all written to the Salesforce record. Fastcall's Voice Intelligence adds transcription, summaries and sentiment on the Pro plan, and Agentforce automation is on its Custom plan.
Can I keep my phone numbers when I switch from Fastcall?
Yes. As part of the cut-over, your existing numbers are forwarded or transferred to your 360 CTI numbers, so customers keep calling the same numbers. Our team plans this step with you during setup.
Do I need a Salesforce Voice license to use 360 CTI?
No. 360 CTI runs inside Salesforce without a separate Salesforce Voice license, so you don't pay for an extra Salesforce add-on to make calls from your records.