Can Salesforce Calls Be Translated Live Into Another Language?
Yes. AI call translation translates a live call in both directions, so the agent and the customer each speak and hear their own language. The translated transcript and summary are then logged to Salesforce in one standard language. 360 CTI supports live translation across more than 50 languages.
How it works in Salesforce
During the call, speech is recognized, translated and spoken back with very little delay, so the conversation flows naturally. Good call translation also:
- Handles accents, industry terms and your own product vocabulary.
- Keeps the tone of the conversation, which matters on sensitive calls.
- Creates a transcript for quality review.
- Saves the summary and outcome to the Salesforce record in your team's language.
Translation helps teams serve customers in markets where they don't have native-speaking staff, and reduces transfers to the one agent who speaks a language.
Example
A Spanish-speaking buyer calls an English-speaking real estate agent. Both speak naturally, the call is translated live, and the English summary is saved on the Lead in Salesforce.
How 360 CTI handles it
360 CTI's AI call translation works across 50+ languages with two-way live translation, custom vocabulary and automatic Salesforce logging. See AI Call Translation.
Related questions
Follow-up questions
How many languages are supported?
360 CTI supports live translation across more than 50 languages.
Is there a delay during translated calls?
A short one. Translation is processed with low latency so the conversation stays natural.
What language is the call logged in?
Your team's standard language, so reports and records stay consistent.
See how 360 CTI handles this in your Salesforce org.