What Are the Alternatives to Open CTI?
With Salesforce retiring Open CTI on 28 February 2028, teams have two main paths: Salesforce's own telephony integration, Service Cloud Voice, or a calling provider from the AppExchange that supports a path beyond Open CTI. The right choice depends on your features, telephony, countries, timeline and budget.
How it works in Salesforce
Start by auditing what depends on your current softphone: call flows, screen pops, logging fields, reports, automations and integrations. Then compare alternatives on:
- How the product works after 28 February 2028.
- Which of your current features it covers, and what changes for agents.
- Telephony and number coverage in your countries.
- Migration support, sandbox testing and rollout plan.
- Total cost per user.
Ask every provider, including your current one, for their migration plan in writing.
Example
A sales team using an Open CTI softphone audits its setup with a checklist, shortlists two alternatives, tests both in a sandbox for two weeks and moves its 30 reps over a single weekend.
How 360 CTI handles it
Plan your move with the free Salesforce CTI Integration & Migration Checklist, and compare options in Open CTI Alternatives: 7 Options Before 2028.
Related questions
Follow-up questions
When does Open CTI retire?
Salesforce has scheduled Open CTI retirement for 28 February 2028.
What happens if we don't migrate in time?
Calling features that depend on Open CTI are at risk once it's retired, so plan and test your move early.
How long does an Open CTI migration take?
It depends on your routing, integrations and number of users. The migration checklist helps you scope it.
See how 360 CTI handles this in your Salesforce org.