What Is Automatic Call Logging?
Automatic call logging saves every call to the right Salesforce record as soon as it ends, without the agent typing anything. Each call becomes a completed activity with its date, duration, direction, outcome and recording link, so call history and reports stay complete even on the busiest days.
How it works in Salesforce
When a call ends, the CTI system creates a completed Task on the related record, such as a Lead, Contact, Account, Opportunity or Case. A typical call log includes:
- Call direction (inbound or outbound) and duration.
- The agent who handled it.
- The disposition the agent selected.
- Links to the recording and transcript, if enabled.
Manual logging breaks down quickly: reps skip it when calls are back to back, and managers end up reporting on a fraction of the real activity. Automatic logging fixes the data at the source, which is why it's usually the first feature teams ask for when they connect calling to Salesforce.
Calls from unknown numbers need a rule too, for example creating a new Lead or linking the call to a record the agent chooses.
Example
An SDR makes 60 calls in a day without typing a single note. Every call appears on the right Lead with its outcome, and the manager's activity dashboard is up to date by the end of the shift.
How 360 CTI handles it
360 CTI logs every call as a completed Salesforce activity with duration, outcome and recording link, and can link calls from unknown numbers. See Lead & Agent Management and Link Unknown Calls.
Related questions
Follow-up questions
Where do automatic call logs appear in Salesforce?
As completed activities (Tasks) on the related record's activity timeline.
What happens to calls from numbers not in Salesforce?
That depends on your settings. They can create a new Lead, or the agent can link the call to an existing record.
Can reps still add notes?
Yes. Automatic logging covers the call details, and reps can add notes or let AI summaries do it.
See how 360 CTI handles this in your Salesforce org.