Which Salesforce Dialer App Fits Your Team?
A Salesforce dialer app places calls from Salesforce records and logs them automatically. The right one depends on how your team calls: click to dial for occasional calls, a power dialer for sales lists, a predictive dialer for high-volume campaigns, voice broadcast for one-way messages, and an AI voice agent for qualifying leads at scale.
How it works in Salesforce
Match the dialing mode to the job:
- Click to dial: account managers and support agents making calls from records.
- Power dialer: SDRs working through lead lists, one call at a time.
- Predictive dialer: large teams calling consumer lists at volume.
- Voice broadcast: reminders, alerts and updates to many contacts at once.
- AI voice agent: first-touch calls, lead qualification and after-hours calls.
- Mobile calling: field reps calling from the Salesforce mobile app.
Whatever you choose, check that calls are logged to Salesforce automatically and that Do Not Call and consent rules can be applied to your lists.
Example
An SDR team uses the power dialer for new leads, while its partner success team uses click to dial from Account records. Both teams' calls land in the same Salesforce reports.
How 360 CTI handles it
360 CTI includes click to call, power, auto and predictive dialing, voice broadcast, mobile calling and an AI voice agent, all inside Salesforce. See the Salesforce Calling Solution.
Related questions
Follow-up questions
Can one dialer app do power and predictive dialing?
Yes. Many Salesforce dialers, including 360 CTI, support several dialing modes.
Does a Salesforce dialer work on mobile?
It depends on the provider. 360 CTI supports calling from the Salesforce mobile app.
Is a dialer app the same as a CTI?
A dialer is one part of a CTI. A CTI also covers inbound calls, routing, monitoring and logging.
See how 360 CTI handles this in your Salesforce org.