Can We Keep Our Phone Numbers When We Switch Salesforce CTI?
Usually yes. Moving your existing business numbers to a new provider is called number porting. The new provider requests the transfer from your current carrier, and the numbers move over without customers noticing. Porting rules and timings vary by country and number type, so start early.
How it works in Salesforce
A typical porting process:
- List every number you use, with its country, type (local, toll-free, mobile) and current carrier.
- Check with the new provider that it can port each number type in each country.
- Sign the porting request, often with a recent bill from the current carrier.
- Agree a cut-over date, and keep your current service active until the port completes.
- Test inbound and outbound calls on every ported number, including routing and screen pops in Salesforce.
While a port is in progress, a temporary number from the new provider can be used for testing in a sandbox.
Example
A sales team switching CTI ports its 12 local numbers and one toll-free number. Calls keep working on the old system until cut-over day, then route straight into Salesforce on the new one.
How 360 CTI handles it
Ask our team about porting your numbers to 360 CTI for the countries you use, and plan the move with the free migration checklist.
Related questions
Follow-up questions
How long does number porting take?
From a few days to several weeks, depending on the country, number type and carrier.
Will calls drop during a port?
Keep the current service active until the port completes and the cut-over is usually seamless.
Can every number be ported?
Not always. Some countries and number types have restrictions, so check each one first.
See how 360 CTI handles this in your Salesforce org.