How Much Does a Salesforce CTI Cost Per User?
Salesforce CTI pricing is usually charged per user per month, plus call usage such as minutes and phone numbers. The price depends on the features in each plan, such as dialers, routing, recording and AI. 360 CTI starts at $15 per user per month, with no setup fee.
How it works in Salesforce
To compare prices fairly, add up the full cost for the features you actually need:
- Licence: the per-user price for the plan that includes your must-have features.
- Calling usage: per-minute rates for the countries you call, and the cost of phone numbers.
- Add-ons: AI transcription, translation, voice agents or extra storage may be priced separately.
- Setup and support: onboarding, migration help and support levels.
- Salesforce side: check whether the option needs extra Salesforce licences.
A cheap licence can cost more overall if the features you need sit in a higher plan or are sold as add-ons.
Example
A 25-user team compares two quotes. The lower per-user price leaves out the power dialer and recording, so once those are added, the other quote is cheaper for the same features.
How 360 CTI handles it
360 CTI starts at $15 per user per month with no setup fee. See a worked cost example in 360 CTI vs Aircall, or ask our team for a quote for your countries and call volumes.
Related questions
Follow-up questions
Are calling minutes included in the per-user price?
It depends on the provider and plan. Ask for per-minute rates for the countries you call.
Do I pay for users who only receive calls?
Usually yes, because each agent needs a licence. Check how each provider counts users.
Is there a free Salesforce CTI?
Some tools offer free tiers or trials with limits. Compare what's included before rolling out to a whole team.
See how 360 CTI handles this in your Salesforce org.