What Is the Best CTI for Salesforce in 2026?
The best CTI for Salesforce is one that runs calling inside Salesforce, logs every call to the right record automatically and covers the way your team calls, from click to dial and power dialing to routing and AI. 360 CTI is a Salesforce-native CTI and dialer, rated 4.88 on the AppExchange, starting at $15 per user per month.
How it works in Salesforce
There is no single best CTI for every team. Shortlist by how you call, then compare on the same points:
- Sales teams: click to dial, a power dialer, dispositions and automatic logging on Leads and Opportunities.
- Support and service teams: IVR, skill-based and sticky routing, screen pops on Cases, live monitoring.
- Contact centers: predictive dialing, queues, supervisor dashboards, recording and transcription.
- Everyone: what happens after Open CTI retires on 28 February 2028, country coverage, setup effort and real cost per user.
Well-known options include Salesforce's own Service Cloud Voice and AppExchange apps such as 360 CTI, Five9, Aircall, Natterbox and Fastcall. Ask each one for a sandbox trial and test your real call journeys before you decide.
Example
A 40-person team with both SDRs and support agents compares three CTIs in a sandbox. It picks the one that logs every call automatically, includes a power dialer for SDRs and routes support calls by Case owner, all in one Salesforce app.
How 360 CTI handles it
360 CTI covers click to call, power, auto and predictive dialing, AI call routing, live monitoring, transcription, translation and an AI voice agent inside Salesforce. Compare it with other tools in 10 Best CTI for Salesforce in 2026, or see how its pricing compares in 360 CTI vs Aircall.
Related questions
Follow-up questions
Which Salesforce CTI has the best AppExchange rating?
Ratings change, so check the AppExchange listing for each app. 360 CTI is currently rated 4.88.
Is Service Cloud Voice better than an AppExchange CTI?
It depends on your features, telephony, countries and budget. Compare both on the same call journeys in a sandbox.
Can I try a Salesforce CTI before buying?
Most providers offer a demo or trial. Test it in a sandbox with your own users and records.
See how 360 CTI handles this in your Salesforce org.