Five9 Alternative for Salesforce: Calling Built Into Your CRM
Bring inbound and outbound calls, customer context, and call outcomes together in Salesforce with 360 CTI.
Last updated: November 2026
Why Teams Start Looking for a Five9 Alternative
Five9 is a proven contact center platform. Still, its model doesn't match every team. Here's why teams compare.
Built for Larger Teams
Bundles start at 50 concurrent seats.
Longer Commitments
Standard contracts run 36 months.
Advanced AI in Higher Tiers
Agent assist starts at Plus, priced on request.
Two Systems to Manage
Call flows live in Five9, records in Salesforce.
Five9 vs 360 CTI: Salesforce CTI Comparison at a Glance
| Capability | 360 CTI | Five9 |
|---|---|---|
| Platform | Salesforce-native app | Cloud contact center platform |
| Where calling runs | Inside Salesforce | On Five9, linked by adapter |
| Where you configure | Inside Salesforce | Five9 admin console |
| Plan needed for Salesforce | Every plan | Five9 Adapter or Fusion bundle |
| Starting price | $15/user/month | Quote; reported from $119/seat |
| Seat minimum | Customizable | 50 concurrent seats |
| Channels | Voice, SMS, WhatsApp | Voice, chat, email, SMS, social |
| Dialers | Click-to-dial, Power, Auto, Predictive | Preview, progressive, power, predictive |
| IVR and routing | Multilevel IVR, skill-based routing | IVR, ACD, omnichannel routing |
| AI | Voice agents, transcription, sentiment, translation | Advanced AI in quote-only tiers |
| Salesforce Voice license | Not required | Needed for the Fusion route |
| Setup cost | $0 | One-time implementation fee |
Five9 details are from Five9's public pages and published pricing reviews as of November 2026. See Sources at the end of this page.
What a 20-User Team Pays in a Year
Starting prices for 20 users on annual billing, before calling minutes and taxes.
Salesforce calling on every plan.
- 20 users × $15 × 12 months$3,600
- Setup fee$0
- Seat minimumNone
50-seat minimum applies.
- 50 seats × $159 × 12 months$95,400
- Seat minimum50 concurrent
- Implementation feeExtra
360 CTI's final price depends on the features you choose; ask us for an exact quote. Five9 prices by quote; figures are list prices reported in published pricing reviews as of November 2026, before usage charges.
Two Different Approaches to Salesforce Calling
The biggest difference is where your calling actually runs.
Calls run on Five9, linked by adapter
- Calls, IVR and routingIn Five9
- Dialer and campaignsIn Five9
- Call activityVia adapter
- Salesforce recordUpdated by adapter
Everything runs inside Salesforce
- Calls, IVR and routingIn Salesforce
- Dialer and call listsIn Salesforce
- Call logs and recordingsOn the record
- AI transcription and voice agentsOn the record
Why Salesforce Teams Choose 360 CTI
Everything Five9 runs on its own platform, 360 CTI handles inside Salesforce.
Call From the Record
Click-to-dial and screen pops.
CallingCapture the Full Outcome
Notes and recordings on the record.
Lead managementReach More Prospects
Power dialing with every outcome logged.
Sales telephonyRoute With Context
IVR, queues and skill-based routing.
Call routingLive Visibility
Listen, whisper and barge.
MonitoringAI on Every Call
Voice agents, transcripts, summaries.
AI agentsWhat Salesforce Teams Say About 360 CTI
Word-for-word reviews from the Salesforce AppExchange.
“Finally a fully native CTI app for Salesforce. The time based call routing is awesome — last communicator, record, owner, simultaneous ring. Price is more than reasonable, but more importantly the functionality is there.”
“I have worked with multiple enterprise calling solutions in the past and 360 CTI beats them on dependability. This is a well developed calling solution that works across industries and provides enterprise quality at affordable prices.”
A U.S. sales team closed 28% more deals after switching from a standalone dialer to 360 CTI.
Which One Fits Your Team?
Built for Salesforce-Driven Calling Teams
Calling, dialing, routing and AI run inside the Salesforce org your team uses all day.
For Large Multichannel Contact Centers
A strong fit when you need workforce management and support across several CRMs.
How to Move From Five9 to 360 CTI
Six simple steps, rolled out one team at a time.
- 1
Audit
Numbers, queues, IVR, campaigns.
- 2
Map
Where logs and recordings land.
- 3
Configure
Rebuild routing and dialing.
- 4
Move numbers
Customers keep the same numbers.
- 5
Test
Real calls with your agents.
- 6
Roll out
One team at a time.
A free five-page checklist to audit, prepare, test and sign off your move.
Bring Your Five9 Workflow and See 360 CTI Run It in Salesforce
Show us your current call flows, IVR paths, and outbound setup. We'll walk you through how 360 CTI handles each one inside your org.
Five9 Alternative: FAQs
What is the best Five9 alternative for Salesforce users?
For teams that run sales and service in Salesforce, the best Five9 alternative is a Salesforce-native telephony app such as 360 CTI. It installs from AppExchange, manages IVR, routing, and dialing inside Salesforce, and logs every call to the right record. If you need one console for voice, chat, email, and social across several CRMs, a full contact center platform like Five9 remains the closer match.
How does Five9 integrate with Salesforce?
Five9 integrates with Salesforce through the Five9 Adapter, a package on AppExchange that places the Five9 softphone inside Salesforce. Five9 Fusion for Salesforce is a second option that connects Five9 to Service Cloud Voice, which needs Salesforce Voice licenses. Either way, call flows and dialing run on Five9's platform, while call activity flows into Salesforce records.
How does Five9 pricing compare to 360 CTI?
360 CTI starts at $15/user/month with no setup fee. Five9 prices by quote; published reviews list bundles from $119 to $159 per concurrent seat per month, with a 50-seat minimum, a 36-month standard term, and a one-time implementation fee. For a fair comparison, price both with your dialer and AI requirements included from the start.
What AI features does 360 CTI offer compared to Five9?
360 CTI includes AI Voice Agents for inbound and outbound calls, live call transcription, real-time sentiment analysis, and live call translation in 50+ languages, all written to the Salesforce record. Five9 offers AI summaries, transcription, and insights, with advanced AI such as agent assist in its higher, quote-only bundles.
Can I keep my phone numbers when I switch from Five9?
Yes. As part of the cut-over, your existing numbers are forwarded or transferred to your 360 CTI numbers, so customers keep calling the same numbers. Our team plans this step with you during setup.
Do I need a Salesforce Voice license to use 360 CTI?
No. 360 CTI runs inside Salesforce without a separate Salesforce Voice license, so you don't pay for an extra Salesforce add-on to make calls from your records.
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