Natterbox Alternative for Salesforce: Native CTI Your Admin Runs
Both are Salesforce-native. 360 CTI adds power, auto and predictive dialing and AI Voice Agents from $15/user/month.
Last updated: November 2026
Why Teams Start Looking for a Natterbox Alternative
Natterbox is a capable Salesforce-native platform. The differences are price, access, and which plan unlocks each feature.
Demos Start With a Call
No free trial; demos are booked with sales.
Higher Starting Price
Pro starts at $82/user/month.
Key Features Need Premium
SMS, WhatsApp and skills routing are Premium.
AI Agents on Enterprise
AI Agents are Enterprise or an add-on.
Natterbox vs 360 CTI: Native CTI at a Glance
| Capability | 360 CTI | Natterbox |
|---|---|---|
| Platform | Salesforce-native CTI app | Salesforce-native contact center |
| Where calling runs | Inside Salesforce | Inside Salesforce |
| How you try it | Try It on AppExchange | Demo booked with sales |
| Plan needed for Salesforce | Every plan | Every plan |
| Starting price | $15/user/month | $82/user/month (Pro) |
| Setup cost | $0 | Not published |
| Channels | Voice, SMS, WhatsApp | SMS and WhatsApp on Premium |
| Dialers | Click-to-dial, Power, Auto, Predictive | No auto or predictive dialer listed |
| IVR and routing | Multilevel IVR, skill-based routing | IVR on Pro; skills routing on Premium |
| AI | Voice agents, transcription, sentiment, translation | AI Agents on Enterprise or add-on |
| Agentforce | Agentforce ready | Hands calls to Agentforce |
| Best fit | Salesforce teams wanting dialers and AI | Large Salesforce contact centers |
Natterbox details are from Natterbox's public pages as of November 2026. See Sources at the end of this page.
What a 20-User Team Pays in a Year
Starting prices for 20 users, before calling minutes and taxes.
Salesforce calling on every plan.
- 20 users × $15 × 12 months$3,600
- Setup fee$0
- Seat minimumNone
SMS and WhatsApp need Premium.
- 20 users × $82 × 12 months$19,680
- Premium$146/user/month
- AI AgentsEnterprise or add-on
360 CTI's final price depends on the features you choose; ask us for an exact quote. Natterbox figures are 'starting at' prices from natterbox.com/products/pricing as of November 2026.
Same Salesforce Foundation. Different CTI Experience.
Both run inside Salesforce. The difference is what each plan unlocks.
Native, with features by plan
- IVR and hunt groupsPro plan
- Skills-based routingPremium plan
- SMS and WhatsAppPremium plan
- AI AgentsEnterprise plan
The full AI calling stack, built in
- Power, auto and predictive dialingBuilt in
- Multilevel IVR and routingBuilt in
- Transcription and sentimentBuilt in
- AI Voice AgentsBuilt in
Why Salesforce Teams Choose 360 CTI
Both are Salesforce-native. The difference is what it takes to try, start, and change them.
Try It in Your Org
Start from AppExchange, no sales call.
CallingAuto Call Logging
Outcomes write to Salesforce live.
Lead managementPower, Auto, Predictive
Work lists without manual dialing.
Sales telephonySkill-Based Routing
IVR and queues your admin controls.
Call routingLive Monitoring
Listen, whisper and barge.
MonitoringAI Voice Agents
Qualify callers during the call.
AI agentsWhat Salesforce Teams Say About 360 CTI
Word-for-word reviews from the Salesforce AppExchange.
“Finally a fully native CTI app for Salesforce. The time based call routing is awesome — last communicator, record, owner, simultaneous ring. Price is more than reasonable, but more importantly the functionality is there.”
“I have worked with multiple enterprise calling solutions in the past and 360 CTI beats them on dependability. This is a well developed calling solution that works across industries and provides enterprise quality at affordable prices.”
A U.S. sales team closed 28% more deals after switching from a standalone dialer to 360 CTI.
Which One Fits Your Team?
Built for Salesforce-Driven Calling Teams
Calling, dialing, routing and AI run inside the Salesforce org your team uses all day.
For Large Enterprise Contact Centers
A strong fit for large Salesforce contact centers that want Natterbox's Enterprise AI suite.
How to Move From Natterbox to 360 CTI
Six simple steps, rolled out one team at a time.
- 1
Audit
Request your Natterbox config export.
- 2
Map
Where logs and recordings land.
- 3
Configure
Your admin rebuilds live flows.
- 4
Move numbers
Customers keep the same numbers.
- 5
Test AI
Voice Agents on real calls.
- 6
Roll out
One flow at a time.
A free five-page checklist to audit, prepare, test and sign off your move.
Bring Your Natterbox Workflow and See 360 CTI Run It in Salesforce
Show us your current call flows, IVR paths, and outbound setup. We'll walk you through how 360 CTI handles each one inside your org.
Natterbox Alternative: FAQs
What is the best Natterbox alternative for Salesforce users?
For Salesforce teams that want dialers and AI without enterprise pricing, the best Natterbox alternative is 360 CTI. Both run natively inside Salesforce, but 360 CTI adds power, auto and predictive dialing and AI Voice Agents, starting at $15/user/month. If you want Natterbox's Enterprise AI suite and a guided rollout, Natterbox remains a strong choice.
How does Natterbox integrate with Salesforce?
Natterbox is a Salesforce-native platform, so calls, IVR and call records live inside your org. Features depend on the plan: IVR and hunt groups are in Pro, skills-based routing and SMS and WhatsApp in Premium, and AI Agents in Enterprise or as an add-on. Natterbox can also hand calls to Salesforce Agentforce with the transcript and context.
How does Natterbox pricing compare to 360 CTI?
360 CTI starts at $15/user/month with no setup fee. Natterbox lists Pro from $82/user/month and Premium from $146/user/month, with Enterprise priced on request. For 20 users, that's $19,680 a year on Pro against $3,600 for 360 CTI. For a fair comparison, price both with your dialer and AI requirements included from the start.
What AI features does 360 CTI offer compared to Natterbox?
360 CTI includes AI Voice Agents for inbound and outbound calls, live call transcription, real-time sentiment analysis, and live call translation in 50+ languages, all written to the Salesforce record. Natterbox offers AI Assistants, AI Agents and AI Advisor coaching, which sit in its Enterprise plan or are sold as add-ons.
Can I keep my phone numbers when I switch from Natterbox?
Yes. As part of the cut-over, your existing numbers are forwarded or transferred to your 360 CTI numbers, so customers keep calling the same numbers. Our team plans this step with you during setup.
Do I need a Salesforce Voice license to use 360 CTI?
No. 360 CTI runs inside Salesforce without a separate Salesforce Voice license, so you don't pay for an extra Salesforce add-on to make calls from your records.
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